Reports to: Senior Director, International Enrollment Management & International Student and Scholar Services (IEM-ISS Services)
As part of the Leadership and Professional Development Services (LPDS) department of NAFSA, this position works with experts in the field and with other staff to address the need for products and services to support professionals working in international enrollment management (IEM). Professionals in the field include those engaged in international admissions and recruitment, foreign credential evaluation, directors of Intensive English Programs, sponsored program administration, and those who work in student services for internationals that contribute to student success, retention, and a strong international alumni group. Those engaged in international enrollment management represent a membership sector with an important role in maintaining the competitiveness of the U.S. in attracting and retaining international students. The associate director is the community’s staff partner in these activities, and the position serves as staff partner to the leadership team for the International Enrollment Management Knowledge Community (KC IEM). Additionally, this position will work with and provide support for the Secondary School International Educator (SSIE) community.
Major Functions and Responsibilities
Provide staff guidance and support for KC IEM in the NAFSA planning process and best practices in managing work assigned to the team in the Strategic Plan.
- Working with the Senior Director, provide information, direction and training each year for the preparation of planning documents. Work with the Chair stream to produce final versions for presentation to the respective VP.
- Assist the KC IEM Chair in preparing reports throughout the year.
- Keep up-to-date on the progress in achieving outcome activities in the approved work plans throughout the year, and bring problem areas to the attention of the Senior Director.
- Work with the chair stream in planning meetings and meeting agendas. Attend team/committee meetings such as Washington Leadership Meeting, the annual conference, and others as necessary.
- Keep abreast of current trends and issues for members in the IEM field.
- Maintain the NAFSA closed community spaces for the leadership groups and provide training on how to use the platform.
- Manage conference calls, following the guidelines of the association and department.
- Ensure volunteer position descriptions are up-to-date, open positions are widely promoted, and national team positions are filled in a timely manner.
- Assist the chair in orienting and on-boarding new committee members.
1. Help facilitate pan-NAFSA partnerships with other Knowledge Communities or member interest areas to generate resources and programming for the membership.
- Provide staff guidance to chairs’ working groups
- When the formation of a new working group/subcommittee is under consideration by the team, assist the chair in developing a charge to achieve priority deliverables from the approved team work plan, and ensure that the charge includes specific information related to reporting responsibilities and measureable outcomes.
- Assist/guide the chairs of working groups/subcommittees in setting up a work calendar, managing meetings (in person or conference calls), and managing the volunteer effort involved to achieve timely performance and quality outcomes
- Coordinate NAFSA staff resources needed for each group.
- Assist working groups/subcommittees with maintaining digital archives of their work. Interface with other NAFSA departments as necessary to ensure smooth operations.
- Provide support for NAFSA IEM and SSIE product development (programs, resources and services)
and related promotional campaign
- Maintain constantly updated information drawn from the media, member surveys, articles, retreat reports, etc. about the needs of members in the IEM and SSIE fields.
- Assist in the creation/revamp of programs and products dedicated for the IEM and SSIE membership such as the IEM Spotlight newsletter, eLearning Courses, Core Education Program workshops and publications, including content review, identifying authors and subject matter experts.
- Assist in the process of producing eLearning Seminars including locating presenters, developing content, and providing marketing collateral.
- Identify and maintain a pool of IEM and SSIE subject matter experts for volunteer opportunities.
- Provide support for marketing and promotional campaigns related to programs, resources and services
- Implement and maintain outreach to regions, state/district associations as it relates to the secondary school education community and including liaising with the SSIE MIG.
- Manage the Web content related to IEM and SSIE, operating within Web policies and procedures
- Maintain a full understanding of NAFSA guidelines related to Web style, association surveys, and the content management system.
- Implement the IEM communication plan approved by the Senior Director, including news, Chair messages, and topics seeded by the Network Leaders.
- Use web metrics on existing networks and propose improvements in structure or content as needed.
- Monitor the IEM and SSIE discussion forums for content and solutions and work with respective network/community leaders to assist discussion forum postings
- Manage special projects and programs related to IEM and Secondary School International Educators
- Coordinate and/or undertake special projects on key topics at the request of the Senior Director including Secondary School Day, IEM meeting for greater DC area, etc.
- Assume other responsibilities as assigned by the Senior Director
Scope of Supervision
This position does not supervise other staff directly, though an intern may be used from time to time. It does require sophisticated volunteer and project management skills, which entails knowledge of motivation, goal setting, planning, performance monitoring and other related supervision skills.
The Associate Director must maintain a productive and effective working relationship with a large variety of member-leaders. S/he must respect volunteer time, while at the same time ensuring the job gets done. Doing so requires excellent interpersonal skills.
Coordination with other departments in the NAFSA office, particularly those in the Leadership and Professional Development Services area, is required. The Associate Director is responsible for keeping heads of the departments updated on Knowledge Community developments that would affect their portfolios of work.
As representatives of a membership organization with a broad and diverse range of activities related to education and training, NAFSA staff possess more than simply specialized capabilities. Each individual is expected to take the initiative to become knowledgeable about the organization as a whole. Association members and other staff expect colleagues to be accessible and responsive, to convey a positive attitude, and to exhibit a high degree of professionalism.
The NAFSA workday is 9-5; during the summer, it is 8:30-5:30 M-Th, and 9:00-12:00 on Friday. Travel and weekend work is required occasionally, especially during the annual conference, regional meetings, and late January leadership meetings. Participation in the NAFSA annual conference the week of Memorial Day, often including the holiday itself, is a job requirement.
Skills and Background Required
- Master’s degree with 5 years of experience in international education or Bachelor’s degree with 10 years of relevant experience.
- Demonstrated success in working in a campus environment and/or an international education non-profit in one or more areas of international enrollment management: overseas educational counseling, admissions, marketing, recruiting, ESL, sponsored student administration, credential evaluation, retention planning, etc.
- A strong understanding of international higher education and U.S. IEM related practices and policies
- Experience managing teams of volunteers.
- Significant work experience in planning and management of project teams.
- A track record of excellent customer service.
- Excellent organizational skills and strong communication and interpersonal skills.
- Proficient with the Microsoft Office suite.
- Experience in utilizing databases.
- Experience in Web-based writing.
- Prior NAFSA membership and Annual Conference attendance
NAFSA: Association of International Educators is an affirmative action, equal opportunity employer.