The Haslam College of Business at the University of Tennessee is seeking a Program Coordinator in the Office of International Programs and Study Abroad.
About the Haslam College of Business and the University of Tennessee:
The Haslam College of Business is home to more than 4,500 undergraduate students and 500 graduate students. Six academic departments – Accounting and Information Systems, Business Analytics and Statistics, Economics, Finance, Management, and Marketing and Supply Chain – are housed in HCB, along with non-degree programs and centers that serve the community and state. Undergraduate students at HCB have a choice of nine majors, thirteen collaterals, and six dual concentrations. The undergraduate office is well-respected throughout the university for their professional advising center, and supports undergraduate student professional development by programs including Executives-in-Residence, the Venture Living Learning Community, and a business core focused on practical business knowledge and leadership development.
The University of Tennessee, Knoxville, is the state’s flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling 27,000 students, the campus is located in the foothills of the Great Smoky Mountains and beautiful East Tennessee. As a land-grant university, it is committed to excellence in learning, scholarship, and engagement. In all its activities, the university aims to advance the frontiers of human knowledge and enrich and elevate society. The university values intellectual curiosity, diversity, pursuit of knowledge, and academic freedom and integrity.
About the Department:
The newly formed Office of International Programs and Study Abroad (IPSA) will contribute to the development of a vibrant, new student engagement and success center, focused on enabling students in the Haslam College of Business to achieve higher value-added educational outcomes, employment, career progression opportunities, and to develop their leadership potential and capabilities. The unit will build on existing global partnerships and external international relationships to create a new portfolio of multi-continent international programs and services that will assist students in clarifying their study abroad opportunities, identify appropriate international academic exchange opportunities, and pursue international internship/community service opportunities. The Knoxville campus of the University of Tennessee and the Haslam College of Business is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University.
This is a full-time position that reports to the Director and will provide essential services to students interested in studying abroad and support to faculty as they work with study abroad students. The program coordinator will contribute to the development of strategies that support the Haslam College of Business’ plan for internationalization.
Recruiting & Advising for International Programs & Study Abroad
- Recruitment of students in person and through a variety of media.
- Contribute to the development and facilitation of campaign efforts and events to encourage students to study abroad, promote the importance of study abroad, and further the goals of the International Programs office.
- Responsible for planning events, promotional activities, and implementing participant recognition/celebration programs.
- Represent the IPSA office at campus events, conferences, and site visits.
- Coordinate the planning and efforts to conduct student presentations across the curriculum to promote increased study abroad participation.
- Responsible for the maintenance of the international program and study abroad website.
Coordination of Program Execution & Selected Student Preparedness
- Preparation of students by assisting with applications, developing and maintaining information resources and making travel arrangements.
- Provides support services before, during, and after education abroad experiences, including, but not limited to programs such as pre-departure orientations and post-program evaluations.
- Coordinate with other campus entities and program providers to ensure program and student details are communicated and any necessary tasks are effectively completed prior to departure.
- Coordinate the development and delivery of international program and study abroad-specific orientation sessions, materials and activities for incoming and outgoing students
- Responsible for the development, maintenance, sustainability of best-practices, technological, and social media solutions to effectively manage new and existing international programs within the college.
- Provide support (be available and responsive) to students in the event of a crisis.
Assist with the Development of New International Programs & Scholarship Opportunities
- Assist director in new program development, proposals, training, logistics, etc.
- Serve as a resource for faculty, staff and other offices regarding programs and policies. Engage in training and activities to retain professional expertise.
- Coordinate scholarship application and selection process to include blind review of applicants, confidential notification of outcomes, and any necessary facilitation of paperwork for funded students.
- Stay abreast of new opportunities both locally, nationally, and internationally for student funding as well as programmatic funding opportunities.
- Coordinate with the IPSA team in the development and facilitation of a global speaker series.
Continuous Improvement of Existing Programs and International Opportunities
- Contribute to an HCB curriculum audit to identify international content to meet international program/course requirements to ensure program design supports students according to university and college curriculum guidelines.
- Keep current in field standards and maintain active participation in professional organizations affiliated with international programs and study abroad.
- Responsible for the creation of a library of international resources for faculty and students to use in their classes.
- Maintain the accuracy and completeness of data on international programs and study abroad for inbound and outbound program applications and participants in the assigned region.
- Collection of data to evaluate, monitor, track and analyze trends in higher education and competitor programming.
- Responsible for IPSA efforts that monitor student and university satisfaction to identify areas for improvement in academic programming, housing, facilities and student services. Survey returning study abroad students to identify improvement opportunities.
Bachelor’s degree required in International Studies, Education, Business, Student Services or a related field. Master’s degree in a relevant field preferred and can substitute for two years of work experience.
At least three years of experience working in international education, student services, academic advising, international engagement, or a related field. Master’s degree in a relevant field preferred and can substitute for two years of work experience. Public speaking experience, proficiency in a foreign language, and experience living, working, and/or studying abroad preferred.
- Working knowledge of higher education global programs, standards, requirements and practices.
- Excellent organizational skills and demonstrated ability to prioritize and manage time effectively.
- Ability to exercise independent judgment and discretion while executing program goals, policies, and regulations.
- Ability to establish and maintain effective relationships with individuals from culturally-diverse backgrounds.
- Ability to interact with study abroad program representatives, faculty, and students in a professional manner with an understanding of protocol and confidentiality.
- Demonstrated excellent written and oral formal/informal communication skills. Ability to communicate with international partners who are often non-native English speakers.
- Strong oral and written communication skills.
- Ability to work periodic evening and weekend hours.
- Ability to travel internationally.
Applications will be accepted until the position is filled. Applicants should apply online, including a cover letter and resume, through the University of Tennessee’s Human Resources website at: https://ut.taleo.net/careersection/ut_knoxville/jobdetail.ftl?job=16000001QA