Education Abroad, International Education Leadership, International Student and Scholar Services
Based on the schedule of programs developed by the Deputy Executive Director for Leadership and Professional Development Services and Senior Director of Professional Learning Services, coordinate program marketing information and enrollments for Professional Learning Services programs, including e-Learning Seminars and e-Learning Courses.
Input program data into databases, learning management systems, and other software.
Answer potential participant inquiries about program registration or content and provide high level of customer service and support.
Handle registration for programs and/or collaborate with an external registration company or internal Web Services to coordinate on-line registration, create participant rosters, compile and disseminate reports and statistics.
Provide participants preparatory materials per program design.
Identify opportunities to automate customer service and administrative tasks as well as to improve program production processes.
Maintain program statistics.
Maintain project calendars to ensure on time completion of all program components.
Produce and track and manage volunteer data as in trainer agreements.
Serve as Course Manager for NAFSA e-Learning courses by addressing software issues and maintaining course modules in Moodle.
Provide support to staff and presenters during live events.
Update and perform quality control of PLS program materials
Provide support in development and design of e-Learning Seminar and e-Learning Course materials and handouts.
Lead copy editing projects for web and written marketing materials based on the NAFSA Style Guide.
Assist in the copy editing of CEP curriculum and materials during development and the semi-annual review and printing cycle.
Coordinate with marketing services to prepare materials for assigned programs
Review draft promotional materials and correspondence.
Provide or revise content when necessary.
Update and edit PLS program web pages when using NAFSA CMS in coordination with Web Services.
Coordinate reviews and refreshes for PLS program pages.
Post marketing materials for upcoming programs with appropriate lead time.
Work with the conference department to handle logistics for certain in house member leader meetings on behalf of the department. There would be 4-5 curriculum development meetings per year.
Create in-house meeting request form.
Coordinate travel approvals through NAFSA travel agency.
Ensure meeting participants have necessary information for planning and travel.
Work with conference and computer support departments to ensure appropriate catering and AV are ordered.
Compile meeting materials.
Manage logistics on day of in house meetings.
Collect reimbursement forms from meeting participants, check for accuracy, and add appropriate budget codes.
Review and code invoices related to meetings.
Track meeting expenses.
Compile evaluation results when necessary.
Coordinate evaluation and certificate processes for assigned programs
Explain evaluation process to presenters/trainers and participants.
Disseminate appropriate evaluations through online system to program participants.
Download reports after data are collected, compile results and prepare formal reports to be shared internally with other member leaders.
Send completed reports to presenters/trainers.
Maintain PLS payment process on behalf of the department under the direction of the Sr. Coordinator
Collect and verify departmental bills and expenses.
Ensure timely approval and payment of all outstanding invoices.
Maintain departmental records of processed payments for reference.
Scope of Supervision
The Coordinator does not supervise staff.
With the broad range of stakeholders in professional development, the Coordinator must be able to work with a large number of people with varying issues and concerns, handle multiple projects and keep track of timelines and changes. The Coordinator must have excellent internal work relationships with other departments and maintain a consistent level of excellent service to members and member leaders.
The NAFSA workday is 9-5; during the summer, it is 8:30-5:30 M-Th, and 9:00-12:00 on Friday. Travel is required occasionally, especially during peak training periods in October/November and February-April. Participation in the NAFSA annual conference the week of Memorial Day, including the holiday itself, as well as the ability to work occasional weekends and evenings in order to support meetings, and travel occasionally are all job requirements.
NAFSA: Association of International Educators is the leading association in the field of international education and exchange. NAFSA, with 10,000 members, is an association advancing international education and exchange and global workforce development. NAFSA serves its members and their institutions and organizations by setting principles of good practice, providing training and professional de...velopment opportunities, providing networking opportunities, and advocating for international education. Hundreds of NAFSA members volunteer to serve the Association to create and disseminate knowledge, to influence public policy, and to maintain a strong organization. They serve on committees, knowledge communities, teams and task forces. NAFSA is led by a Board of Directors that guides the work of the Association through a strategic plan that sets goals and objectives over a three-year horizon. NAFSA’s senior staff provides expert advice, assistance, and commentary and perspectives on international exchange.Headquartered in Washington, DC, NAFSA has an operating budget of $17 million and a staff of 85. Its Annual Conference & Expo, held in May 2016 in Denver, CO drew over 10,000 attendees from around the world.