UC Education Abroad Program (UCEAP) UCEAP provides international education opportunities to over 4,500 UC students each year. Under the general supervision of the UCEAP Student Affairs Supervisor, the Program Advisor coordinates and provides academic and administrative support in all operational aspects of the work performed by the UC study abroad program teams. Communicates program information, both academic and operational, to Campus EAP Advisors, students and Study Center staff; communications with students usually take place remotely (online and phone) rather than in person. Supports both the pre-departure application processes as well as academic registration and course approval processes. Works with IT to maintain the integrity of student records and improve document tracking procedures within the unique MyEAP database system. Often independently determines work methods for both operational and academic record tasks. Establishes and monitors the workflow calendars to meet program-specific tasks and project deadlines. Supports the Regional Team and provides backup support for the Operations/Academic Specialists as requested. Actively participates and guides the planning of clerical needs for the regional team and attends team meetings and other organizational meetings. As an integral member of a Regional Team, the Program Advisor works cooperatively with other Regional Teams; understands and applies broad administrative rules, policies, and precedents; and provides consistent application of UC policy across all regions in all UCEAP programs.
Minimum Requirements: AA degree in relevant field or equivalent combination of education, training or experience; Minimum of two years previous office/clerical experience: Previous customer service experience; Proficiency in MS Office, including Excel; Ability to independently perform detailed and accurate clerical work while meeting critical deadlines; Excellent attention to detail with strong organizational and analytical problem solving skills; Ability to prioritize and adjust to varying workloads, manage a variety of tasks, and meet various deadlines with changing priorities, interruptions, and conflicting deadlines; Excellent oral and written communication skills and ability to communicate effectively with UC staff, students and parents, often over the phone or by e-mail; Skill in independently researching questions and analyzing information, situations, policies and procedures to define problems, formulate conclusions and recommend solutions; Flexible and able to work both independently and cooperatively in a team environment.
Desirable Requirements: BA degree or equivalent combination of education, training or experience; Experience with US institutions of higher education, including UC; Experience interpreting and applying academic, government or other organizational policies, requirements, or regulations; Working knowledge of social media platforms and services.
The University of California Education Abroad Program (UCEAP) has served as the UC systemwide international student exchange program since 1962. Serving all campuses, UCEAP continues its support of the University of California's mission through academic instruction and exchange relationships around the world. Through study abroad, UCEAP provides the opportunity for students to become international... citizens and global thinkers, equipping them with the understanding and skills necessary for success in the global marketplace. For more information, visit www.eap.ucop.edu.