NAFSA is the largest international education association in the world with more than 10,000 members. Led by a board of directors and driven by a strategic plan, the Washington, DC-based staff works with volunteer member leaders and others in higher education to provide high priority programs and services for the field of international education.
The Coordinator provides administrative and logistical support across two closely related, entrepreneurial offices: Academic Programs and Internationalization Services. These offices work with faculty, administrators, and student affairs professionals to provide leadership for campus internationalization and develop strategies for increasing global learning among students and faculty.
Current projects include:
- Global Learning Colloquia, curriculum and faculty development events at annual conference
- Presidents Day and Provosts Summit, campus leadership event at annual conference;
- Research Symposia, twice-yearly scholarly meeting
- Symposium on Leadership, special event at annual conference for Senior International Officers
- Latin America Forum, networking and partnership event at annual conference
- Seminar on Peace and Global Civil Society, special event at annual conference
- Senator Paul Simon Award event, recognition event during international education week in November
- Latin America/Cuba partnership special events.
The Coordinator will be highly organized and detail-oriented. S/he will be expected to juggle multiple projects while supporting two units and working collaboratively with several additional NAFSA teams.
The Coordinator reports to the Senior Director, Academic Programs, and the Senior Director, Internationalization Services.
Major Functions and Responsibilities:
The Coordinator will:
- Provide administrative support for the Academic Programs (AP) team and the Internationalization Services (IZN)team.
- Work with the two Senior Directors to process expense vouchers and track
- Schedule conference calls for event planning and prepare accurate notes of decisions and assignments
- Manage on a daily basis general departmental e-mail boxes, responding in-kind if needed.
- Coordinate conference mailings and materials’ production related to AP and IZN programs for the annual conference.
- Monitor and manage the registration process for AP/IZN events. Coordinator will be first line of customer service for registrants before event and for participants on site.
- Provide support to the staff partners for two NAFSA Knowledge Communities: International Education Leadership (IEL), and Teaching, Learning, and Scholarship (TLS). Support to include tasks associated with:
- Member information updates on NAFSA systems
- Communication with web support, marketing, conference and NAFSA training departments:
- Conference call scheduling related to the KC teams
- Maintain final work plans developed by NAFSA IEL and TLS knowledge communities (KCs) and their staff partners.
- Scheduling of Annual Conference meeting and other annual meetings space for the IEL and TLS KCs
- Provide administrative support to include registration and report tracking of myCAP Suite of Resources. The myCAP Suite of Resources is a professional development opportunities and materials tool provided by NAFSA to encourage internationalization of teacher education. It supports faculty members in colleges and departments of education in preparing teachers for the twenty-first century classroom.
- Tracking of myCAP registrations and purchase
- Communication with myCAP internal and external clients
- Reproduction of myCAP marketing materials
- Manage travel, hotel, and meeting arrangements for Senior Fellows and the Simon Award Selection Committee. Manage reimbursements and other needs of these two small groups throughout the year.
- Help organize resources developed through AP and IZN activities and ensure that they are posted in appropriate locations on the NAFSA website.
- Undertake other projects as assigned
Scope of Supervision
This position does not supervise another staff.
The Coordinator must be able to communicate and work with professional demeanor with many faculty speakers, NAFSA member leaders, and staff with varying responsibilities, handle multiple projects, and keep track of timelines and changes. The Coordinator must maintain excellent internal work relationships with staff and provide excellent customer service to speakers and program participants.
NAFSA values strategic innovation. Flexibility, creativity, and the ability to prioritize assignments are prized. NAFSA maintains 9am-5pm office hours most of the year. Between Memorial Day and Labor Day, hours are 8:30am -5:30pm Monday-Thursday; and 9am -12pm on Friday. All NAFSA staff members are required to work at the annual conference, which will likely include Memorial Day weekend.
NAFSA offers a strong package of benefits to employees, including paid vacation leave, sick leave, and personal leave; medical insurance, with low-cost coverage for dependents; life insurance; retirement savings with employer contribution; and more.
- BA or equivalent of education and experience
- Minimum of 2 years’ experience in administrative work
- Experience in project coordination and event planning
- A track record of excellent customer relations skills
- Demonstrated ability to manage multiple assignments simultaneously and meet deadlines
- Strong communication skills, both oral and written
- Strong organizational skills with attention to detail
- Strong proficiency with Microsoft Office Suite
- International study or travel experience.
Experience with monitoring program budgets.