This position is housed in Learning Abroad; which reports to the University of Utah Office for Global Engagement. Responsibilities include:
Provides clear, thorough, knowledgeable, and creative leadership that leads to excellent customer service, student and faculty success, effective communication, efficiency, and streamlined experiences for stakeholders. Integrates various technology functions and platforms into the office operations in consultation with the Management Team. Provides support for management team in identifying options for using technology. Serves as primary Learning Abroad website manager and manages Terra Dotta software for Learning Abroad and Global Risk Manager. Handles day-to-day maintenance of Terra Dotta software. Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and software provider.
Integrates various technology functions and platforms into the office operations in consultation with the Management Team. Provides support for management team in identifying options for using technology. Serves as primary Learning Abroad website manager and manages Terra Dotta software for Learning Abroad and Global Risk Manager. Handles day-to-day maintenance of Terra Dotta software. Consults with users and staff to identify current operating procedures, trouble shoot, and to clarify program objectives. Submits and coordinates troubleshooting requests with software company. Advises on system changes and timelines for improvements. Manages and communicates Terra Dotta deadlines/timelines to stakeholders. Manages application cycles, materials, assessments, learning content, profiles, and other software components. Works with Management Team to ensure that Terra Dotta needs and functionality are considered in management decisions, timelines, and prioritization. Ensures that look and feel of software complies with Learning Abroad Style Guide.
Assists pan-office teams in identifying ways to capitalize on Terra Dotta for team activities. Assists staff in making adjustments to application process. Provides options and feedback for new components of program applications. Works with Director and University Counsel to ensure that content generated is appropriate and waivers are up-to-date (when applicable). Monitors best practices in the field to advise on software usage and improvements. Demonstrates ability to self-train on software as needed. Coordinate, develop, and execute Terra Dotta training program for all users. Creates handouts, quick references, and guides to assist with processes. Writes documentation to describe program development, logic, and corrections. Writes manual for users to describe operating procedures.
Works closely with OGE IT Specialist to ensure that system communicates effectively with University software and complies with University requirements. Provides support and planning for upgrades. Takes lead on troubleshooting of problems as they occur including user generated requests for assistance. Reviews, analyzes, and modifies system including testing and debugging to support an organization’s application systems. Works with Terra Dotta to resolve issues and request assistance. Manages permissions and coordinates timelines pertaining to the software. Monitors software changes and enhancements to ensure up-to-date usage and training.
Updates Learning Abroad website in conjunction with OGE Web Master. Works with various teams to update content and make suggestions. Identifies and implements changes for website improvement. Ensures that terminology, look, and feel of software and website are consistent for users. Supports University student travel registry.
Leads Learning Abroad Scholarship Team. Increases student scholarship awareness and success through timely and comprehensive workshops, marketing, communications, and application support services leading to better accessibility and higher participation rates. Sits on Learning Abroad Marketing Team. Coordinates and manages social media and digital outreach initiatives. Strives to transparently and effectively promote Learning Abroad as a scholarly activity that builds transferable skills using a variety of innovative media and forums in an effort to increase participation and diversity.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.