As the locus for one of the University’s primary strategic goals, Global Programs is an area of growth and opportunity for those seeking a career in the field of international education. The Directorate of Education Abroad (EA) is within Global Programs, and the Academic Records Manager reports to the Associate Director of Education Abroad. Academic Records works closely with the entire EA team, Director and Associate Director of EA to support office-wide strategic goals. The EA Academic Records Manager oversees, supports, and sets strategic direction for the Academic Records team while at the same time provides support and direction for the office's Terra Dotta StudioAbroad program management tool, produces vital mobility and funding reports, oversees application cycle logistics and assists the Director with strategic planning for the unit. The EA Academic Records Manager performs several essential tasks including:
(1) Terra Dotta’s StudioAbroad database and data management: Manage StudioAbroad software including installation, user support, and troubleshooting. Use StudioAbroad software to develop and implement processes that meet current and future records management needs, including features for Risk Management. Monitor processes to ensure accuracy of data. Document processes. Identify and resolve or refer problems to the vendor for resolution.
(2) Academic Records Team Management: Train, support, and manage a team of two Records Specialists and one Exchange Specialist, and supervise work study students or interns. Ensure that all new Records Team members receive an orientation to the Education Abroad office and appropriate training. Support the Records Team in managing cases and problems, by dealing with correspondence, complaints and queries.
(3) Scholarship program management: Manage all projects and procedures related to the distribution of GP and other sponsored scholarships and awards to EA students. Review, design, refine, and manage the scholarship application process. Monitor fund balances in collaboration with finance. Ensure accuracy of financial data for reporting purposes and prepare annual funding reports.
(4) Application Cycle Management: Drive development and maintenance of EA application cycle timelines. Advise senior management on a wide range of moderately complex records and data management issues. Recommend and initiate changes in operational procedure to optimize efficiency.
(5) Reporting: Using a combination of LionPath, the Studio Abroad database, and other student information systems to create reports for various Penn State units and for external entities. Reports include but are not limited to statistical data for IIE Open Doors, Education Abroad Student Profile, strategic indicators, and requests from the colleges/campuses.
(6) Collaboration: Oversight of the student course and insurance registration, equivalency reconciliation and exchanges processes. Work in tandem with the EA Advising Manager to ensure that exchange student needs are being met. Collaborate with university units including the Directorate of International Student and Scholar Advising, the Registrar, the Bursar, Student Aid, the Global Programs' Finance Office, and various academic units to resolve complex issues related to student mobility. The Academic Records Manager is expected to be committed to the field of international education and best practices.