International Student and Scholar Success Advisor

Amherst, Massachusetts
Jul 01, 2022
Sep 05, 2022
Position Type
Employment Type
Organization Type
College / University


70 Butterfield Terrace  Tele: 413-545-2710

University of Massachusetts Fax:  413-545-1201

Amherst, MA 01003-9242 

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Reporting to the Director of International Student and Scholar Services, the International Student and Scholar Success Advisor will develop, organize, and implement outcomes-based programs to enhance the transition, integration, and success of international students and scholars.  The role serves as a primary liaison with equity, inclusion, advocacy, and well-being units on campus to deliver holistic support for UMass’s international communities.  Serves as proactive thought leader and collaborator to incorporate JEDI best-practices into the work of the International Programs Office (IPO). Receives functional supervision from the Assistant Vice Chancellor for Advocacy and Inclusion.   

Essential Functions

  • Develops and leads outcome-based orientation, transition, belonging, and success programming for international students and scholars. 
  • Develops, plans, and implements innovative informational and wellness workshops, programming, and related cultural events which promote the inclusion, well-being, and success of international students and scholars into the campus community and the wider local area. 
  • Provides F-1 and J-1 immigration advising and support to international students and scholars in areas that impact their experience as students and visitors in the United States.
  • Conducts comprehensive assessment and evaluation of educational initiatives and learning to ensure compliance with goals, funding, and campus needs.  Develops tools and measures to evaluate the effectiveness of programs and educational materials and provide outcome reporting on a regular basis.  Conducts surveys, focus groups, or performs other methods of data collection in order to create metrics and track outcomes for initiatives and programming.
  • Identifies and forms collaborative partnerships to expand and sustain DEI education within IPO.
  • Monitors national and local events and trends as relating to international student and scholar success.  Adapts existing programs to respond to changing campus populations, culture, and needs.  Creates new programs and educational content to increase engagement and awareness through collaboration and communication. 
  • Collaborates with university stakeholders to ensure coherence and mutual reinforcement of educational initiatives as they fit into advancing the university’s overall diversity, equity, and inclusion goals, strategy, and approach.
  • Creates and coordinates appropriate media, publications, communications and other informational and promotional resources that effectively focus on the needs and support services of the UMass international community. Designs and develops digital learning experiences and assessments.
  • Serves as primary point of contact for international student and scholar cultural and affinity groups for IPO.
  • Serves as primary liaison to Student Affairs and Campus Life units such as Dean of Students, New Student Orientations and Transitions, Center for Multicultural Advancement and Student Success, Student Legal Services, among others.  Serves as advisor and resource for international students and scholars in a variety of non-sponsored statuses (DACA, TPS, undocumented, etc.)
  • Maintains positive, productive and collaborative working relationships with a wide array of campus stakeholders including, but not limited to; Admissions, Registrar, Graduate School, Career Services, Office of Student Success, other departments and advisors that support the campus’s goals of student success, belonging, diversity, equity, and inclusion.

Other Functions

  • Manages student workers as required.
  • Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
  • Performs related duties as assigned or required to meet department, Executive Area/Division and university goals.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor's degree and one (1) year of experience working with populations from diverse linguistic and cultural backgrounds.
  • International or cross-cultural study or work experience.
  • Strong writing, proofreading, and editing skills.
  • Excellent organizational, interpersonal, and communication skills.
  • Basic website management, publishing, and photo editing skills using common website content management systems. ● Ability to form strong and effective working relationships.
  • Familiarity with DACA, TPS, and other US immigration statuses.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s degree in student affairs, higher education, social justice, legal studies, political science, international affairs, area studies, or foreign language.
  • Prior experience in student affairs or student programming in a higher education setting, including event planning. 
  • Experience with hiring and supervision of student workers.
  • Ability to manage a budget.
  • Familiarity and experience with assessment and survey tools .
  • Familiarity with, or prior training in F-1 and/or J-1 regulations (must be a U.S. citizen or Permanent Resident for access to federal immigration database (SEVIS) and related credentials).
  • Competency in a foreign language.
  • Familiarity with social media oversight and presence.

Physical Demands/Working Conditions Typical office environment.

 Work Schedule

Monday - Friday, 8:30 am – 5:00 pm

Required to work occasional multiple evenings and weekends during the year.

 Salary Information

PSU Level 26

PSU Salary Ranges

Special Instructions to Applicants

Along with the application, please submit a resume, cover letter, and contact information for three (3) professional references.  The search will remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.