Assoc Director Student Affairs

Employer
Columbia University
Location
Grand Central, NY
Posted
Aug 02, 2022
Closes
Aug 08, 2022
Ref
994320912
Specialty
Student Affairs
Position Type
Associate Director
Hours
Full-time
Employment Type
Permanent
Organization Type
College / University
- Requisition no: 523864
- Work Type: Full Time
- Location: Campus|Morningside
- School/Department: null
- Categories: Stdnt Affairs/Educational Admn
Position Summary
Informed by an understanding of concepts related to diversity, equity, inclusion, and belonging, and through a variety of interventions, referrals, and follow-up services, the incumbent will oversee Disability Services Accommodations, student enrollment, and support. They provide critical support to students, faculty, and staff, addressing questions or concerns with a solution-based approach. The Director is expected to handle multiple responsibilities, solve complex problems, and ensure that systems and processes meet service expectations. They will collaborate with key stakeholders across CSSW and the University Registrar in all related initiatives
Responsibilities
- Serves as the School of Social Work Disability Services Liaison, coordinating services for students with approved DS accommodations by securing documentation, maintaining student files, and providing referral resources and linkages to counseling and additional support services. Disseminates information through departmental and institutional publications and web pages regarding disability services and how to access them. Determines student-specific academic and wellness plans in consultation with the Office of Advising and the Assistant Dean of Student Affairs; analyzes student challenges and situations to determine the best course of action resulting in coordinating and monitoring the use of academic accommodations; Offers non-confidential counseling support and referrals.
- Develops and executes a vision and strategy for enhancing student services delivery systems, including but not limited to degree auditing, withdrawal and LOA processing, transfer credit approval, and monitoring Satisfactory Academic Progress. They will administer all systems for enrolled students across all programs as well as non-matriculated students and alumni. Manages and assesses priority registration, course rules, enforcement of pre-requisites and waitlists each term. Monitors and updates course catalog, course descriptions and other resources for course registration.
- Develops, maintains and evaluates systems to streamline and integrate information, processes, and procedures across departments within CSSW including Admissions, Advising, Financial Aid, Career Leadership Management, Academic and Student Affairs. Actively participates in the adoption and implementation of technology-related applications that enhance services; identify and troubleshoot system-related issues that impact student records, enrollment management, and tracking.
- Sets goals, timelines, project plans, and metrics for success. Communicates school and university policies and procedures to student populations and partnering stakeholders. Oversees communication plans, methods, and publications (websites, guides for students, academic calendar, other).
- Supervises Student Affairs Records Manager.
- Supports the Assistant Dean with maintenance, integration and utilization of the Stellic Degree Audit tool.
- Actively participate on School of Social Work and university committees as assigned.
- Contributes to student-related, school-wide events, including those hosted by Career Services and Student Life, as part of the larger Student Affairs team. Other duties as assigned.
Minimum Qualifications
- Minimum of 4 - 6 years of relevant work experience in higher education.
- Excellent interpersonal communication skills; ability to communicate effectively to groups; works well in a team-oriented environment.
- Cross-cultural competencies that enable successful communication with people from diverse backgrounds.
- Knowledge of and experience working on issues related to diversity, equity, inclusion, and belonging within higher education.
- Ability to quickly and accurately assess information regarding persons of concern.
- Ability to professionally and appropriately manage sensitive and private information.
- Knowledge, experience, and comfort with recognizing mental health signs and symptoms.
- Ability to synthesize and summarize large amounts of information, document information electronically in a timely manner, and verbally communicate with appropriate stakeholders as warranted.
- Knowledge of the field of Social Work and community resources and the ability to make referrals.
- Must have a strong customer-service orientation and demonstrate a high degree of tact, discretion, and diplomacy.
- Skill in using technology to track and manage individual cases, preferably Maxient.
- Ability to assess and report on school trends.
- Knowledge of current regulations relevant to work in higher education (i.e., Title II, III & IX; FERPA; HIPAA)
Preferred Qualifications
- Certification and/or Licensure in relevant mental health discipline or Social Work.
- Strong interest in Social Work and related fields
- Seven years of relevant work experience
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.

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