Job Description
• Preference will be given to candidates who can demonstrate through their experiences and accomplishments:
• An understanding of and commitment to the philosophy and mission of a community and technical college
• A sensitivity and commitment to cultural diversity
• The ability to handle multiple tasks and various situations in a calm and professional manner
• A commitment to teaching and learning, where recent high school graduates, adult students, and nontraditional students are involved
• The Admissions Virtual Assistant shall perform the duties as specified in conformity with policies established by the Alabama Client College System Board of Trustees and the J.F. Drake State Client and Technical College Faculty and Staff Handbook.
• Create a virtual environment for addressing students' needs.
• Conduct daily Zoom/Microsoft Teams sessions to provide information to prospective Drake State students.
• Assist with processing electronic admission applications for all students
• Assist with the implementation of the TargetX CRM system
• Work within the YNOT CRM system to ensure effective follow-up on leads and tracking prospective students through the Admissions funnel
• Assist the Director of Admissions/Registrar with business process improvements and efficiencies of the office through the use of administrative software technologies
• Create and extract reports from the student information system
• Provide information on available college programs and the admissions procedures to current and prospective students
• Assist students with the admission and registration processes
• Provide enrollment and registration information to prospective students virtually, in person, telephone, and through the mail
• Send correspondence to students add needed
• Perform other work-related responsibilities as assigned by the Director of Admissions/Registrar, Dean of Students, and/or the President Job description may be modified or altered at any time by management.
Requirements
• Minimum of an earned Bachelor's degree from a regionally accredited institution, or an Associate's degree with at least three (3) years' experience in postsecondary education customer service relations
• Ability to establish and maintain effective working relationships with students, other employees, and the public
• Knowledge of advanced work processing, spreadsheet, database software, and other current computer software application
• Excellent organizational skills and the ability to handle multiple tasks
• Evidence of excellent written and oral communication skills
• Ability to project a professional and congenial demeanor
• Evidence of outstanding customer service skills
Experience Preferred
• Earned Bachelor's degree from a regionally accredited institution
• Knowledge of Banner administrative software
• Knowledge of admission policies of the College and the Alabama Client College System
• Prior experience in higher education admissions and records
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.