Resident Director (Australia/New Zealand)
The UC Education Abroad Program (UCEAP) is seeking a Resident Director (RD) to provide leadership and oversight of UCEAP academic programs in Australia and New Zealand.
Working remotely and reporting to the UCEAP Program Director (PD) in California, the Resident Director acts as the primary onsite contact for students and provides after-hours/weekend emergency support during program terms. Serves as the local UCEAP representative and liaison with the host universities, the U.S. Embassy, other study abroad programs, university arranged housing, and local organizations. Promotes and maintains strong relationships with the host institutions, faculty, and staff, serving as both a facilitator and problem solver.
The Resident Director provides the full range of administrative, academic, and student services to ensure the academic and personal well-being of all student participants. As the principal source of support and guidance for students who are undergoing the stress of adapting to an unfamiliar academic and cultural environment, the Resident Director independently advises students and refers to appropriate resources. Responsibilities are broad in scope and include academic administration and advising (ensuring that students adhere to both UC and partner academic program requirements), and student services including supporting and managing student health and welfare. Proactively monitors and addresses student conduct issues in consultation with the UCEAP Systemwide Office. Coordinates and conducts a comprehensive student orientation; provides support and planning regarding pre-departure webinars; supports student recruitment efforts; provides guidance on visa regulations and issues; provides administrative oversight of internships and independent study. Ongoing and efficient communication with students, host institutions, and the UCEAP Systemwide Office on policies, procedures, visa requirements, student health, safety, and welfare is required.
Works with a high degree of autonomy, receiving guidance on complicated problems and situations from the UCEAP Systemwide Office. Exercises timely and sound judgment when consulting and resolving escalating and complex issues. Advises appropriate UCEAP staff on a variety of student and operational issues. Works with the UCEAP Systemwide Office to recommend changes to policies, practices, and procedures.
Guidance and training on UC protocols and policies requiring in-depth UCEAP knowledge is provided mainly by subject-matter experts, e.g., Program Team, HR, Health/Safety, and Finance. The host institutions may also provide guidance on host institution local practices.
- Minimum of five years of experience in higher education program administration or equivalent combination of training and work experience. Strong professional English verbal and written communication skills. Demonstrated leadership abilities to manage a broad range of operational, academic, and student welfare and conduct issues. Multicultural competencies; ability to work with diverse groups to achieve results. Highly responsive communicator with ability to manage communications effectively within a remote working environment. Strong interpersonal skills with proven ability to engage with students and employ counseling techniques with sensitivity including appropriate referrals. Knowledge of emergency planning to respond to safety, security, and health issues, as they affect students abroad. Strong ability to think creatively to solve problems and use sound judgment and decision-making skills on concepts requiring advanced analytical skills. Willingness and proven ability to work independently and to respond effectively and timely within a consultative environment. Knowledge of the structure and organization of US, Australia, and New Zealand higher education systems. Knowledge and understanding of the goals of education abroad programs. Experience managing budgets and office administrative operations. Proficiency with MS Office Suite and general office computer technologies (scanning etc.), and a willingness to learn other applications and technologies, as needed. Ability to maintain confidentiality and handle sensitive matters with tact and discretion.
- Bachelor’s degree in related area
- Advanced degree in a related field Experience in higher education program administration, preferably in the field of study abroad. Proficiency with QuickBooks or other related financial software
- Must be legally authorized to work in Australia. Ability and willingness to travel domestically and abroad on an occasional basis. Must be available to respond to student emergencies after hours including weekends during program terms. Satisfactory completion of a background check is required.
Questions? Contact firstname.lastname@example.org
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