Student Services Generalist (Inspire the Future)

Employer
Union County College
Location
Cranford, NJ
Posted
Aug 09, 2022
Closes
Aug 16, 2022
Ref
386860478
Position Type
Other
Hours
Full-time
Employment Type
Permanent
Organization Type
College / University
Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.

Campus: Cranford

General Description:

The Student Services Generalist will be responsible for supporting the institution's graduation initiative, Inspire the Future [DR1] to address on-time degree completion and supporting student retention goals. The Student Services Generalist is the primary interface with students seeking entry into the College. The Generalist will be responsible to facilitate applications, placement testing, advising, Financial Aid, and registration through personal contact and follow through with the prospective student as she/he proceeds through the registration process.

Characteristics, Duties and Responsibilities:

+ Develops academic and individual action plans for students on caseload to guide students toward on-time graduation; implements student retention programs as needed.

+ Assists students through the complete admission process by providing application completion assistance, information regarding academic placement testing, academic advising as appropriate or handoff to student services specialist to resolve unusual issues, basic financial aid assistance or handoff to financial aid counselor to resolve unusual issues; guidance for completion of registration and payment.

+ Support the testing center for proctoring of classroom tests, administration of CLEP , and ESL testing, as well as other associated tests.

+ Assists students with Web services, College Portal, and College E-mail instruction, tuition/fee payment instruction, and information on internal and external scholarship opportunities.

+ Assists students in co-curricular student development by providing information regarding Student Government Opportunities, volunteer opportunities, internship opportunities, College Club membership and opportunities, College Life sponsored events such as Student Theater and the student art gallery, and deadline dates for various opportunities.

+ Assists with campus previews, new student orientations, parent orientations, financial literacy and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.

+ Reads, interprets, and communicates College policies and procedures.

+ Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.

+ Maintains records of students served and services provided. Maintains essential records and files.

+ Performs related duties as assigned by supervisor.

Education Requirements:

+ Bachelor's degree required.

Experience:

+ Outstanding customer service and communication skills.

+ Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

+ Bilingual preferred (Spanish)

Competencies and Skills Required:

+ Outstanding customer service and communication skills.

+ Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

+ Bilingual preferred (Spanish)

Physical Demands and Work Environment:

+ This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

+ Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

+ No or very limited exposure to physical risk.

+ Some travel required.

Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.