Campus Admissions Manager (CAM)

Employer
Universal Technical Institute, Inc.
Location
Fifth Ward/Frenchtown, TX
Posted
Aug 14, 2022
Closes
Aug 16, 2022
Ref
402412793
Specialty
Campus life
Position Type
Manager
Hours
Full-time
Employment Type
Permanent
Organization Type
Non-profit, Provider
Overview

The Campus Admissions Manager (CAM), in partnership with the Regional Campus Admissions Director, will provide training, coaching and mentorship to Campus Admissions Representatives to achieve specified graduate outcomes. The CAM will model effective recruiting and support structures necessary for student success the UTI educational programs.

The CAM partners with the Campus Admission Representative to provide dynamic tours of the campus and program offerings, demonstrating the benefits of a UTI education and to assist in the enrollment process. The CAM acts as an inspirational motivator and will communicate the benefits of the school transparently and openly with the goal of over delivering on the student experience. A successful candidate will have strong small group presentation skills and enjoy working with specific daily goals and conversion metrics. The candidate must also demonstrate a friendly and compassionate personality to both peers and prospective students. This is the role for you if you are a competitive, charismatic, sales professional who can coach, collaborate, and motivate others.

Responsibilities
  • Oversees the campus tour events with groups of prospective students, delivering presentation that demonstrates the benefits of attending a UTI educational program.
  • Responsible for updating results daily, attending weekly performance meetings and updates on all objectives and obstacles.
  • Work with the campus admissions team to provide the best possible experience for future students at every interaction by using the consultative call flow to personalize the call, summarize the call topic, resolve open issues, review overall status and recap next steps; document communication with students; initiating changes in student statuses requested by students; coordinating and participating in the Registration/Orientation process; and communicate with Campus Admissions Representative as appropriate while using soft skills to listen, empathize, inform, be conversational, build enthusiasm and create urgency.
  • Work collaboratively leveraging Campus Admissions Representative or other department employees to identify challenges, address issues, and create solutions to possible setbacks that may affect students' start.
  • Provides leadership to staff to include coaching and development through situational leadership as well as performance management and conflict resolution.
  • Supports Regional Campus Admissions Director with staffing levels by collaborating in the recruiting, interview and selection process.
  • Conducts Business Reviews and Admissions Representative observations.
  • Maintains good working relations with other departments to ensure focus on a common goal.
  • Manages, in partnership with the RCAD, existing policies and processes that are consistent with our company philosophy and that contribute toward the achievement of our goals.
  • Partners with the Regional Campus Admissions Director on training for Campus Representatives.
  • Partners with matrix leaders and Field Admissions Leadership to maintain alignment with shared goals.
  • Submits weekly and monthly reports to Regional Campus Admission Director and VP of Campus Admission Leaders.
  • Represents admissions at various meetings at the Campus, as necessary, which could include accountability or projection meetings, leadership meetings and other events.
  • Provides a positive example for the team in professionalism, integrity and work ethic.
  • Responsible for setting the standard on achieving deliverables for the team.
  • Interfaces with students located within the local state area where campus resides; determines goals and motivations by using a consultative sales approach that includes open-ended questions and active listening.
  • Effectively delivers the Educational Value Proposition for all UTI programs to prospective students.
  • Delivers program information via telephone and written materials, communicating school policies, processes, and procedures throughout the entire student life cycle.
  • Addresses issues or concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, or other related items to ensure student understands the entire UTI education decision.
  • Recognizes and rewards employee contributions and achievements.
  • Other duties as assigned.

Qualifications

Education / Experience
  • Bachelor's degree or equivalent experience in sales/management preferred
  • High School diploma or GED required.
  • 3-5 years of sale experience, customer presentation experience
  • 1-3 years of leadership experience preferred

Skills
  • Exceptional presentation skills are required
  • Good communication skills (verbal and written) computer skills (Microsoft Office products)
  • Strong organizational skills and the ability to multi-task, prioritize work and manage deadlines; can adapt to a changing fast-paced environment
  • Demonstrated ability to identify, analyze, and develop solutions
  • Ability to work in a fast-paced, results driven environment where deadlines are essential.
  • Ability to communicate and work people at all levels throughout the organization.
  • Ability to gain, understand and apply information and data as it relates to company goals/strategies.
  • Ability to use good judgment, problem-solving and decision-making skills.
  • Ability to maintain confidentiality and professional decorum.
  • Ability to analyze and report relevant data and make recommendations based on that data.
  • General knowledge of personal computer software applications such as Word, Excel, and PowerPoint.

Special Skills and Knowledge
  • Utilize experience and expertise in sales process to continue assisting students through coaching and mentoring of admissions representatives.
  • Balance individual enrollment and start goals with overall team objectives to reach Campus Admissions required outcome.

Abilities
  • Must be able to lift, carry, push, or pull up to 10 pounds or less 5% of the workday
  • Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
  • Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday
  • Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
  • Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
  • Flexible business hours to include nights, weekends and some travel.

Work Environment
  • Work is performed indoors in a climate-controlled environment.

Responsibilities - Oversees the campus tour events with groups of prospective students, delivering presentation that demonstrates the benefits of attending a UTI educational program. - Responsible for updating results daily, attending weekly performance meetings and updates on all objectives and obstacles. - Work with the campus admissions team to provide the best possible experience for future students at every interaction by using the consultative call flow to personalize the call, summarize the call topic, resolve open issues, review overall status and recap next steps; document communication with students; initiating changes in student statuses requested by students; coordinating and participating in the Registration/Orientation process; and communicate with Campus Admissions Representative as appropriate while using soft skills to listen, empathize, inform, be conversational, build enthusiasm and create urgency. - Work collaboratively leveraging Campus Admissions Representative or other department employees to identify challenges, address issues, and create solutions to possible setbacks that may affect students' start. - Provides leadership to staff to include coaching and development through situational leadership as well as performance management and conflict resolution. - Supports Regional Campus Admissions Director with staffing levels by collaborating in the recruiting, interview and selection process. - Conducts Business Reviews and Admissions Representative observations. - Maintains good working relations with other departments to ensure focus on a common goal. - Manages, in partnership with the RCAD, existing policies and processes that are consistent with our company philosophy and that contribute toward the achievement of our goals. - Partners with the Regional Campus Admissions Director on training for Campus Representatives. - Partners with matrix leaders and Field Admissions Leadership to maintain alignment with shared goals. - Submits weekly and monthly reports to Regional Campus Admission Director and VP of Campus Admission Leaders. - Represents admissions at various meetings at the Campus, as necessary, which could include accountability or projection meetings, leadership meetings and other events. - Provides a positive example for the team in professionalism, integrity and work ethic. - Responsible for setting the standard on achieving deliverables for the team. - Interfaces with students located within the local state area where campus resides; determines goals and motivations by using a consultative sales approach that includes open-ended questions and active listening. - Effectively delivers the Educational Value Proposition for all UTI programs to prospective students. - Delivers program information via telephone and written materials, communicating school policies, processes, and procedures throughout the entire student life cycle. - Addresses issues or concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, or other related items to ensure student understands the entire UTI education decision. - Recognizes and rewards employee contributions and achievements. - Other duties as assigned.

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