Admissions Counselor and Student SupportThe George Mason University Office of Admissions is conducting a search for a self-motivated, results-oriented individual for an Admissions Counselor and Student Support position. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Responsibilities:Staff, train and mentor the Welcome Team who serve the potential students and families who engage with the Office of Admissions;Assist the team in providing stellar customer service and accurate information to a diverse population;Maintain an organized and clean reception area;Understand when and how to escalate prospective student concerns to other members of the Admissions team;Assist and attend recruitment events as assigned;Review applicant files and make appropriate admissions decisions;Participate in day-to-day operational activities;Evaluate undergraduate applications;Conduct information sessions for prospective students and families; andCollaborate with other team members across the university and within the Admissions Office.Required Qualifications:Bachelor's degree or an equivalent combination of relevant education and experience;Demonstrated customer service experience, a few years preferable;Demonstrated skill in effective written and oral communication;Demonstrated analytical skills;Computer literacy and willingness to learn new software applications;Willingness to work with and mentor student employees;Ability to work with significant attention to detail;Ability to work effectively with diverse populations;Ability to demonstrate sensitivity and discretion in the receipt and handling of confidential information;Ability to prioritize tasks in a hectic, deadline-driven environment often working on multiple tasks concurrently;Ability to speak publicly in large and small group situations;Ability to exercise independence in decision-making;Ability to exhibit an amicable and proactive attitude and work effectively under pressure;Demonstrated ability to work collaboratively and respectfully as a team member; andAvailability for occasional evening and weekend work.Preferred Qualifications:Experience working in higher education with knowledge of the admissions process is highly desirable;Previous experience working in an office setting;Familiar with Mason's physical campus and surrounding area;Familiar with Mason's diverse population, admissions processes, campus offerings for students, and/or campus events;Previous experience with Ellucian Banner software;Previous experience with Salesforce CRM; andBilingual.

For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.