Student Services Advisor I

3 days left

Employer
University of Southern California
Location
Westchester, CA
Posted
Aug 18, 2022
Closes
Oct 09, 2022
Ref
518462193
Position Type
Adviser / Advisor
Hours
Full-time
Employment Type
Permanent
Organization Type
College / University
The USC Student Services Contact Center is looking for a Student Services Advisor I. The position will work in the Contact Center assisting with all aspects of the admission process for undergraduate and graduate applicants, including assisting prospective and current students with financial aid processes. The selected candidate will be expected to counsel and/or provide undergraduate students with a range of services covering admissions, financial aid and advisement and coordinate delivery of services with appropriate university offices. The Student Services Advisor I is required to answer detailed financial questions via telephone, email and in person. The Student Services Contact Center has an annual demand greater than 280,000 calls. Lastly, the Student Services Advisor I evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling, and liaises with other offices on behalf of students to facilitate problem resolution.

Please submit a cover letter and resume as part of your application.

JOB QUALIFICATIONS

Minimum Education:
  • Bachelor's Degree

Minimum Experience:
  • 1 Year

Preferred Education:
  • Master's Degree

Preferred Experience:
  • 2 Years

Minimum Field of Expertise:
  • Student program or services experience

Preferred Field of Expertise:
  • Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$81237.htmld