Student Services Advisor

University of Southern California
Westchester, CA
Aug 18, 2022
Sep 24, 2022
Position Type
Adviser / Advisor
Employment Type
Organization Type
College / University
Academic/Internal Title: Student Services Advisor

Division/School: USC Rossier School of Education

Department: Master's Program Office

Location: UPC

Employment Type: Full-Time


The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and join the "Trojan Family," is comprised of distinguished faculty, staff, students, and alumni locally, nationally, and globally.

POSITION SUMMARY: Academic Advisor (Student Services Advisor I), Master's Programs Office

The purpose of the Rossier Master's Programs Office is to support our students in becoming educational leaders who aim to achieve educational equity for the communities they serve. We achieve this through a collaborative approach that incorporates the diverse needs and perspectives of our stakeholders, and hold student success and excellent service as our guiding values. The Master's Program Office seeks an outstanding candidate for an Academic Advisor position responsible for providing the Master of Education in the School Counseling online program, and the Pupil Personnel Services (PPS) certificate online program with academic and professional advisement. The School Counseling program prepares students for counseling positions in elementary and secondary schools. The PPS certificate program is designed for students enrolled in the Master of Marriage and Family Therapy (MMFT) program or the Educational Counseling (EC) program who wish to complete additional requirements to earn USC recommendation for a Pupil Personnel Services.

The Academic Advisor will oversee the academic progress for students enrolled in the School Counseling program and PPS certificate program, and ensure timely completion toward degree. Both programs will be delivered online, and the ideal candidate will be well-versed in the area of online education and have experience advising and/or working with distance learners. The ideal candidate will also have experience in school counseling at the K-12 level. The Academic Advisor will report to the Director and will collaborate with Program faculty and staff to provide student-centered experiences in the classroom, at fieldwork and professional internship sites.


Required Responsibilities:
  • Reviewing and maintaining student records and ensuring timely and satisfactory progress toward degree completion
  • Collaborating with faculty and staff when developing appropriate interventions for high-level student cases
  • Collaborating with internal partners (faculty, staff, student organizations) and external partners (USC departments, site representatives, alumni) on a regular basis to develop innovative ways to continue to engage current students
  • Assisting with communication efforts such as the newsletter, blog and social media updates and posts, etc.
  • Contributing to the management of the day-to-day operations of the Master's Program Office
  • Working with staff members to create/build/maintain documents such as handbooks, guides, policies for students, faculty, and staff to ensure effective operations
  • Developing and delivering assessment on a consistent basis to gather data from students, faculty, staff and other stakeholders, and evaluate ways we can continue to improve student services
  • Working with student leaders on student engagement through social, professional and academic programming.
  • Performing all other duties as assigned.

Preferred Knowledge, Skills, and Abilities:
  • A commitment to the USC Rossier's and each program's mission and philosophy.
  • Experience with online educational programs (can include but not limited to: online student advising, program development, course planning, etc.)
  • Ability to work with different offices and partners in the development of academic and support services for online students
  • Thorough knowledge of school counseling at K-12 level
  • Basic familiarity with other Master's programs offered through our office, including Marriage and Family Therapy, Learning Design and Technology, Postsecondary Administration and Student Affairs, and Educational Counseling
  • An understanding of the programs' curriculum design
  • Knowledge of the programs' policies and procedures relating to fieldwork
  • Ability to work with the Fieldwork Placement team to cultivate new relationships and partnerships, as well as strengthen existing ones, with fieldwork and practicum sites
  • Ability to work collaboratively with course instructors and support staff
  • Ability to work independently without close supervision
  • Knowledge of current developments in the field of school counseling
  • Strong organizational skills
  • Strong computer skills, including the use of Microsoft Office applications
  • Ability to demonstrate consideration of others
  • Excellent interpersonal and communication skills, especially via telephone, e-mail and virtual mediums such as Adobe Connect
  • Ability to deal effectively and fairly with a variety of individuals in a courteous manner
  • Ability to speak read and write the English language effectively
  • Ability to present a positive and professional image when representing the school
  • Ability to safeguard confidential information from intentional or unintentional disclosure
  • An understanding of FERPA policies regarding student records
  • Ability to perform all the essential functions of this job

Required Qualifications:
  • Bachelor's Degree
  • 2+ years of professional experience

Preferred Qualifications:
  • Master's Degree
  • 3+ years of professional experience
  • Prior experience with academic advising, or working with students
  • Prior experience working with Master's level students, and/or online students
  • Familiarity with the School Counseling field
  • Highly effective in written and verbal communication

Additional Desirable Skills Include:
  • Works well independently and with a team; takes initiative
  • Troubleshoots student queries utilizing multiple resources effectively; works well in a fast-paced environment and adapts well to change
  • Action and detail-oriented; highly motivated to ensure student success.

When prompted to do so, please upload a cover letter and CV.

Minimum Education: Bachelor's degree

Minimum Experience: 1 year

Minimum Field of Expertise: Student program or services experience

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at Inquiries will be treated as confidential to the extent permitted by law.

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