Veteran & Military-Connected Student Affairs CLASSIFICATION:
Full-time, Exempt SUPERVISOR:
University Director, Student Services POSITION OVERVIEW:
The University Director of VMC Student Affairs (VMCSA) creates, initiates, produces, and assesses best practice programs and services that assist veterans and military-connected students with the ultimate goal of student success. The VMCSA works collaboratively with others within and outside the university to support veteran students through their transitions, especially regarding enrollment, financial aid, student success, and career. The Director is also a member of the Student Services leadership team and has responsibilities related to division and university goals. ESSENTIAL JOB FUNCTIONS PRIMARY DUTIES & RESPONSIBILITIES 70%
- Serves as the main point of contact for all military and veteran students enrolled at Antioch University, addressing barriers through high-quality, supportive service, advocacy, and student-oriented approaches using University and external resources.
- Provides strategic and day-to-day program planning through initiation, execution, and assessment of programs and services that support the enrollment, engagement, success, and satisfaction of student veterans and currently serving military students.
- Maintain current professional knowledge and skills regarding emerging issues, best practices, and resources in veteran and military services through participation in regular VMC team meetings. Stays aware of legislative and other issues that may impact military or veteran populations and advises University Director of Student Services of potential impact and possible university resolutions for the betterment of all veteran and military students. Participates in annual training and professional development.
- Maintains and Updates DoD Memorandum of Understanding (MOU) as Primary Contact.
- Review and suggest changes or corrections in policy to ensure state and Military/VA compliance with auditing procedures as well as federal, state, and local guidelines.
- Collaborate with School Certifying Officials (SCOs), Registrar’s Office and Financial Aid with maintaining and staying current on regulations
- Provide information to students regarding their benefits, rights, and responsibilities under VA regulations, branch requirements, and related policies.
- Provide specialized service to active members of the military, veterans, and their eligible dependents; develop, maintain, and disseminate informational and instructional handouts to assist military students with understanding and applying for benefits and maintain eligibility; counsel students on their potential eligibility for various chapters of the GI Bill and assist with coordination of military benefits with financial aid, student accounts, and SCOs; assist active military students with applying and utilizing Tuition Assistance (TA) through the Department of Defense (DoD).
- Provides recruitment, transition, and retention services to students, including creating and supervising a student mentor/ambassador program for veterans and creating and executing other programs that provide effective assistance.
- Leads and staffs advisory committee to provide services to veterans and military-connected students.
- Provides oversight for the functioning and supplying of the University military resource spaces. Establish additional veteran/military space/resources/supplies as space and needs allow, in collaboration with campus coordinators.
- Establishes strong relationships with veterans and military students serving as a student organization advisor, mentor, and role model as they enroll, progress, succeed and graduate.
- Provides data and information to the University Director of Student Services regarding military and veteran students, their status, barriers, programming, etc.
- Maintain confidential student and compliance records. Manage student caseload, including documenting coaching sessions and interactions; maintain files accordingly, maintain accurate, organized, completed, and detailed records, including properly storing inactive student files for three years in accordance with VA regulations and academic compliance (FERPA). Compile information and prepare reports as necessary, or upon request of the supervisor.
- Consult with Student Accounts, Third-party Billing, and Financial Aid offices as needed to respond to and resolve any complex financial situations for student Veterans and dependents.
- Supervise VMCA assigned FWSP student workers, including selection, training, evaluation, and coordination of work tasks.
- Work with Registrar to ensure school practices and documentation comply with Federal and state approving agencies (Academic Catalog)
- Assist in the planning of recruitment activities for veterans, including working collaboratively with the Associate Vice-Chancellor for Strategic Initiatives and Extension Sites; includes collaboration on articulation agreements.
TRAINING AND CONSULTATION 10%
- Participate as a collaborative VMC/Career team member to include sharing workload as needed.
- In consultation with the VMC team, provide training for various University constituents to broaden awareness and understanding of VMC student support and meeting their needs; programs, regulations, and successfully working with veteran students.
- Provide presentations & training for veterans/military students on topics of interest; present/train faculty/staff and others
- Represent the VMC office on various campus, schools, or university committees.
- Participate in new student, faculty, and staff orientation representing VMC and Career Planning.
- Plans events and traditions such as Veterans Day commemorations. Serves as veterans’ liaison for university and community events.
- Works closely with veterans and military students and available on and off-campus resources regarding funding, medical/disability funding, and additional support; thorough knowledge of various resources is essential.
- Serve as a resource for the university community on matters related to VMC services.
- Serve as an enthusiastic, engaged, effective student affairs professional and University expert on VMC student success. Includes helping to create and sustain a positive climate for military-connected individuals and represents the division of student affairs and Antioch University in an exceptional manner.
- Perform other duties as assigned.
- Bachelor’s degree, preferably in education, psychology, human services, or other related fields
- 2 years experience in veteran and military-connected services
- Demonstrated successful experience collaborating with teams or committees
- Demonstrated knowledge of student success strategies
- Demonstrated strong written communication skills
- Experience teaching or training (need assessment, training development and delivery)
KNOWLEDGE, SKILLS, AND ABILITIES
- Graduate Degree in Higher Education, Management, Human Services, or other relevant fields
- Military-related experience preferred (Veteran, Spouse, Dependent)
- 5+ years higher education experience in student support services (ex. academic advising, registration, student accounts, etc.)
- 3 years of experience as a School Certifying Official (SCO), working with veteran and military-affiliated benefits
- Knowledge of federal rules and regulations of the Veterans Administration; Ability to interpret VA regulations and act as a liaison between the student veteran and the Veterans Administration.
- 5+ years of military-connected experience or knowledge of and familiarity with sociological, cultural, and transitional issues of military and veteran students
- Supervisory experience
- Demonstrated ability to work collaboratively with others. Skills include diplomacy, active listening, and confidence to have challenging conversations with faculty, staff, and students.
- Effective organizational and time management skills.
- Ability to maintain professional effectiveness in the face of competing demands.
- Excellent written, oral, and interpersonal communication skills.
- Demonstrated understanding of social justice, including an awareness of the opportunities, issues, and challenges related to ability, race, ethnicity, culture, gender, and socio-economic diversity.
- Demonstrated commitment to the highest standard regarding confidentiality and use of impeccable discretion.
- Ability to read, analyze, and interpret Joint Services Transcripts, career-related assessment results (e.g. MBTI, Strong) and exercise professional judgment.
- Knowledge of federal rules and regulations of the Veterans Administration.
- Ability to interpret Veterans Administration regulations and act as a liaison between the college veteran and the Veterans Administration.
- Comprehensive knowledge of technology as it applies to student records, administrative tasks, and accessibility.
- Demonstrated skill in working with distressed students and problem-solving compassionately while using multiple resources.
- Ability to work independently with minimal and remote supervision and collaboratively with colleagues in the Office of Student Services, Student Accounts, Disability Support Services, Admissions, Strategic Partnerships, and others.
- Commitment to the mission of the University and the implementation of its goals within the context of career, veteran, and military-connected student services.
- Ability to process, analyze, and respond to information promptly.
HOURS OF EMPLOYMENT
- Occasional travel to external sites, campus locations, and professional conferences.
This is a full-time (1.0 FTE) position serving a national university. A work schedule will be established in consultation with the supervisor. WORK LOCATION
The VMC Student Affairs employee will be assigned to the Antioch University location: Central; with an opportunity to work remotely. Physical Requirements
While performing the duties of this job, the staff member is regularly required to sit, stand, use hands and fingers, and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Requires daily use of computer and other standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Antioch University reserves the right to change the duties of the job description at any time. To Apply:
Qualified applicants must submit a cover letter, resume/CV, and three business references with contact information at the time of application. Antioch University provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identify, age, disability, veteran status, or any other protected classification.
NOTE: The successful candidate for this position will be subject to a pre-employment background check