d.school Student Services Officer 2

4 days left

Stanford University
Stanford, CA
Aug 28, 2022
Oct 10, 2022
Position Type
Employment Type
Organization Type
College / University
Academic Collective Student Services Officer

Are you interested in helping shape the future of design education? Do you thrive navigating systems, policies and human needs? The d.school Academic Collective team is seeking a student-centered, detail-oriented and collaborative student services officer to design student services for the new BS Design and MS Design Interdisciplinary Programs. The SSO will oversee administrative support and project management for undergraduate and graduate design student services. The ideal candidate will have management, administrative and operational experience with the ability to thrive in a creative, and at times ambiguous, environment.

School of Engineering, d.school

Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems. School of Engineering website: https://engineering.stanford.edu/

The d.school at Stanford:

At the Stanford d.school, students and faculty from across the University come together to work together to solve problems in a human-centered and creative way. The d.school is an exceptional innovation and collaboration space at Stanford and is a thought leader and a pioneering model for design and innovation programs across the world. https://dschool.stanford.edu/

The mission of the d.school is to help people unlock their creative abilities and apply them to the world. We teach people how to innovate across disciplines in a human-centered way. We believe discovery and innovation often happens at the edges of disciplines.

The d.school's Academic Collective team is responsible for the BS Design and MS Design programs, and all electives, which are open to students across Stanford. The d.school is a place where students and faculty from all of Stanford's seven schools can overlap and intersect. Design is the glue and common language for problem finding and solving.

In our classes, students take on projects and challenges that require a new way of looking at what's possible to frame problems and produce innovative solutions both in class and beyond. Our goal is to enable them to be Citizen Creators-people who make change in their mediums of choice in a range of contexts relevant to them.

We believe in advancing the discipline of design, and infusing our community with expertise from beyond our walls. Experimentation with new media and tools for teaching and practicing design is constant.

The d.school is committed to welcoming and supporting a diverse community of learners, teachers, and doers. As such, people with personal or professional experience as part of communities of color and underrepresented groups are especially encouraged to be in touch.

Responsibilities Include:

New Program Design
  • Work collaboratively with the program leads to design student-centered systems and processes that bridge the student experience and Stanford systems.
  • Develop and implement projects related to the creation, iteration, and maintenance of student services operations.
  • Learn from other programs across the University to establish relationships and understand and utilize best practices.

  • Oversee and administer the undergrad and graduate programs in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
  • Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
  • Work with the advising network of faculty, lecturers, and peer advisors to evaluate and implement program improvements.
  • Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
  • Oversee key processes, including contribution and direction on policy and program content.
  • Manage financial processes and development of budgets.
  • May direct the work of other staff; contribute to development of staff training programs.

Policy & Data Expert
  • Interpret and implement university policy related to academics and student services; oversee the implementation of policies and practices for the undergraduate and graduate design students.
  • Analyze and develop report requirements, portals and student facing communications.
  • Evaluate and determine recommendations on technology resources, negotiate with resources options and vendors.

Student Advocate
  • Provide direct advice to students on a range of issues including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
  • Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
  • Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.

Work as a member of a team
  • Collaborate closely with the core members of the Academic Collective team and key stakeholders on overlapping workflows.
  • Mind the mission of the d.school across all tasks.
  • Become an integral member of the d.school community. Pitch in and help out on a range of projects from within the team and beyond.
  • Be flexible with projects and willing to pivot as needs shift either unexpectedly or with time.

Education & Experience
  • Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills, & Abilities
  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
  • Advanced analysis and problem solving skills.
  • Advanced computer skills, including experience with Microsoft Office Suite.
  • Advanced customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

  • Constantly perform desk-based computer tasks.
  • Frequently sitting.
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
  • Rarely twist/bend/stoop/squat, kneel/crawl.
    • Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

How to Apply

Does this role sound interesting to you? If so, we cannot wait to meet you and explore this opportunity for you to join our small but mighty team.

We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and résumé along with your online application. Your one-page cover letter should briefly describe your relevant background and provide examples of your experience. Most importantly, tell us why you want to join our team in this role.

The d.school is committed to welcoming and supporting a diverse community of learners, teachers, and doers. As such, people with personal or professional experience as part of communities of color and underrepresented groups are especially encouraged to apply.
  • The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
  • Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information
  • Schedule: Full-time
  • Job Code: 7502
  • Employee Status: Regular
  • Grade: H
  • Requisition ID: 95438