About Binghamton University:

Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by outstanding academics, facilities and community life - promotes extraordinary student success.

Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities to engage and challenge its 18,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.

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Budget Title: Institutional Studies Assistant (SL-2)

Salary: $44,374

Together with the Student Records (SR) Student Services Coordinator, the Financial Aid (FA) Student Services Coordinator will be involved in and coordinate services provided by the front desk Student Response Team (SRT) and act as the first point of contact for greeting and assisting customers on all matters related to the financing of a Binghamton University education, student records and registration.

Additional responsibilities include:

• Coordinate staff and student coverage for phones, front office, Open Houses, Orientation, and provide financial-aid related presentations, as needed.
• Oversee and respond to all financial aid-related email requests, and provide backup for SR-related email and ID requests.
• Together with the SR Student Services Coordinator, provide supervision and training for student workers who support front office operations.
• Maintain, review and analyze statistics compiled for front desk, walk-in visits, and emails.
• Compile summary reports for management staff that include recommendations for ongoing improvement in student service and possible proactive outreach and communication initiatives.
• Guide and assist prospective and enrolled students and their families in all aspects of financing a Binghamton University education.
• Together with SR Student Services Coordinator, keep staff informed and updated with front office and phone procedures.
• Oversee and maintain FA webpages, and other online and media wall messaging.

Requirements:

• Bachelor's Degree
• Strong written, oral and interpersonal skills
• Organizational skills including the ability to manage time, prioritize work and handle multiple tasks simultaneously
• The ability to work as a team member as well as the confidence to work independently

Preferred Qualifications:

• Strong work ethic and a good sense of humor
• Customer service experience

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Application Instructions:

Deadline for Internal Applicants: August 17, 2022

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Persons interested in this position should apply online.

Please submit:

• Resume,
• Cover letter, and
• Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.