Student Services Advisor, Online Programs

4 days left

University of Southern California
Westchester, CA, Working from home
Sep 01, 2022
Oct 10, 2022
Position Type
Adviser / Advisor
Employment Type
Organization Type
College / University
Founded in 1896, the Gould School of Law has a distinguished past built on the principles of equity and excellence, and the courage to break new ground. USC first introduced legal education in Southern California. Today, the law school continues to make history through its philosophy of innovation and through its people. USC Gould cultivates analytical ability, ethical values, and a spirit of collegiality that prepare students for meaningful careers benefiting society. It was one of the first law schools to engage students in clinical programs and remains a leader in experiential education.

The USC Gould School of Law's Graduate & International Programs office is seeking a Student Services Advisor to join the team! Providing a high level of customer service and ensuring student success, the Student Services Advisor will support our Master of Studies in Law (MSL) and online degree and certificate programs with academic and career advising.

The ideal candidate will have prior experience in student services supporting non-traditional students, including online students, adult learners, and international students. It is critical for the candidate to have the ability to work both collaboratively and independently, prioritize, and multitask. Additionally, the successful candidate should have strong communication, time management, and organizational skills.

Preferred Education:
  • Master's degree in higher education administration, student affairs or related field

Preferred Experience:
  • 2 years
  • Knowledge of USC student and academic programs, policies and procedures, and USC's student information system
  • Experience supporting online programs and courses

  • Provides one-on-one academic and career advising related to students' professional goals and in accordance with degree/certificate requirements
  • Supports critical day-to-day student support by monitoring academic progress and assisting with communication and outreach efforts
  • Plans and executes registration services each semester by scheduling classes, updating and distributing materials, processing general course petitions, and filing degree checks
  • Guides students through the orientation onboarding process to the university, including sharing law school processes, financial aid resources, scholarship funding, and online learning environment training
  • Designs informational materials and organizes professional development workshops, such as resume and cover letter reviews, mock interviews, networking, etc.
  • Collaborates with internal team members (staff, faculty) and external partners (USC departments, alumni) on a regular basis to develop innovative ways to engage students and facilitate their career search
  • Participates in managing and attends regular events for all Graduate & International Programs students, including orientation, commencement, and networking events
  • Maintains currency on a wide range of university policies, school-wide policies, and educational trends affecting graduate students and student affairs practices for professional programs
  • Performs other related duties as assigned

ATTENTION: Applicants must upload a cover letter and a resume to be considered for this position.

Learn more about our benefits and perks here:

Equity, diversity, inclusion, opportunity and access are of central importance to the Gould School of Law (Gould). Gould holds a unique position in society, and within the university, as every aspect of these principles are influenced by and can be protected through legal rules and institutions. At Gould, we are proudly committed to maintaining a community in which each person respects the rights of others to live, work, and learn in peace and dignity, to be proud of who and what they are, and to have equal opportunity to realize their full potential as individuals and members of society.

Minimum Education: Bachelor's degree

Minimum Experience: 1 year

Minimum Field of Expertise: Student program or services experience

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at Inquiries will be treated as confidential to the extent permitted by law.

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