Student Services Officer 2 (Career Services Officer)

Stanford University
Stanford, CA
Sep 01, 2022
Oct 02, 2022
Position Type
Employment Type
Organization Type
College / University
Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its missionseeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems.

The Department of Management Science and Engineering, in the School of Engineering, leads at the interface of engineering, business, and public policy. The department's mission is, through education and research, to advance the design, management, operation, and interaction of technological, economic, and social systems. MS&E website:

The Department of Management Science and Engineering seeks a Career Services Officer to identify and connect with employers and other career services professionals, provide career programming to undergraduate and graduate students, advise and assist students with their job search, and collect and maintain employment data. Reports to the Student Services Manager, and works with a team of student services professionals. Do you enjoy career advising, customer service, life-long learning, and a wide variety of daily responsibilities? Then this position may be the right fit for you!

Your responsibilities include:

* Identify and connect with employers who have or should be hiring our graduates. Explain our program to the employers, work on identifying collaboration opportunities, and assessing their hiring goals for MS&E. Post job opportunities on the MS&E Job Board online.
* Identify and connect with career services professionals, both at Stanford and elsewhere, to share information and best practices and improve processes and workflow.
* Work with relevant faculty, alumni and others to identify additional opportunities to build strong relationships with organizations interested in hiring our students.
* Provide career programming, such as alumni panels and mentoring, focused on specific career tracks or shared backgrounds, and ensuring broad diversity across participants and topics.
* Collaborate with MS&E faculty and staff to identify opportunities to support diversity initiatives through career services and programming.
* Maintain existing relationships with students and alumni volunteers who serve as mentors and experts to students.
* Manage and run a departmental alumni reunion event either yearly or every other year, with faculty panelists, and student volunteers.
* Survey participants about the career programming, and hold student focus-groups, to continually evolve the career programming to fit the current needs of the students.
* Advise current undergraduate and graduate students on their job search.
* Collect placement data from graduating students each quarter, and publish the results yearly.
* Maintain a robust career website, with a calendar of department and university career events, career placement, open permanent and internship positions, and career resources across campus.
* Interview current students and recent alumni for department and career web content.
* Maintain a strong departmental presence on LinkedIn.
* Assist with school and department student services events such as diversity recruiting, graduate admit visit days, graduate orientation, and commencement.

Core Duties May Include:

* Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
* Reconcile complex issues; analyze diverse transactions from multiple sources.
* Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
* May oversee, analyze and assist in financial processes and development of budgets.
* May train and supervise other staff, volunteers and temporary workers.
* - Other duties may also be assigned

Minimum Requirements:

* Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
* Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
* Advanced analysis and problem solving skills.
* Advanced customer service and interpersonal skills.
* Advanced computer skills, including experience with Microsoft Office Suite, and ability to learn new computer applications.
* Experience in digital communications and content.
* Relevant computer systems/technology experience.
* Understanding of financial transactions.
* Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
* Ability to work independently with ambiguity, comfort with trying new approaches and pivoting as needed.

In addition, preferred requirements include:

* Master's degree in Education, Counseling and Guidance, Engineering, Business, or related field.
* Entrepreneurial, innovative, and creative mindset.
* Knowledge of trends in career development, economy, and technology/business.
* Demonstrated passion and experience in community development, program planning and coaching college students and alumni.

Working Conditions:

* Hybrid work is an option for this position, with a minimum of three days per week in person.
* The university requires all staff to be fully vaccinated for COVID-19 and provide proof of vaccination prior to their start date, unless granted a medical or religious accommodation.

Physical Requirements*:

* Frequently sit, perform desk-based computer tasks.
* Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Work Standards:

* Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
* Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
* Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

Why Stanford University is for you:

Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Supporting that mission is a staff of more than 10,000 that is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability to promote healthy and fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.

How to apply:

We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit both a cover letter and resume along with your online application. Your one-page cover letter should briefly describe your background in customer services and provide examples of your related experience.

Stanford is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Thank you for your interest!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

* Schedule: Full-time
* Job Code: 7502
* Employee Status: Regular
* Grade: H
* Requisition ID: 95566