About Binghamton University:

Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by outstanding academics, facilities and community life - promotes extraordinary student success.

Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities to engage and challenge its 18,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.

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Budget Title: Staff Assistant (SL-2)

Salary: $46,000

The Office of International Education and Global Initiatives (IEGI) administers Binghamton University's international exchange and education abroad programs.

The IEGI Staff Assistant provides professional-level administrative, technical, and programmatic support to the functions assigned to the IEGI, with particular attention to oversight of the front desk. The designated responsibilities are to be performed with attention to accuracy, clear and courteous communication with IEGI partners, and the efficiency required in a public university environment. Energetic enthusiasm is important for the promotional and outreach functions of this position. The applicant must maintain excellent working relationships with faculty, education abroad directors and advisors, counterparts in other institutions in the U.S. and abroad, Binghamton University campus offices, and with students and parents. The IEGI Staff Assistant needs to exercise high levels of diplomacy, patience, cooperation, collegial communication, and, on occasion, the ability to be calmly firm.

Duties:

• Develop best practices for customer service through in-person, telephone, email, and virtual communications
• Develop and implement training protocols and quality control processes for the IEGI front desk
• Manage hiring, training, and supervision of student assistants
• Serve as point-person for IEGI website (Omni) updates
• Assist with Terra Dotta (education abroad software system) management, updates, document uploads, and related tasks
• Review and assess education abroad program updates and make recommendations to streamline processes and improve services, as appropriate
• Oversee and monitor the IEGI email, maintain canned answers, evaluate email correspondence and provide statistics/data related to student support/traffic/emails, etc.
• Understand the education abroad application process and be prepared to help others understand, as needed
• Coordinate semesterly education abroad fair event logistics and marketing under the guidance of team leadership
• Maintain office supplies, equipment, and promotional materials associated with IEGI communications (i.e. printed materials, letterhead, envelopes)

Requirements:

• Bachelor's degree is required
• Proficient in Microsoft Office and Google Workspace
• Demonstrated analytical thinking
• Excellent customer service skills
• Demonstrated ability with learning new systems/technology
• Ability to communicate effectively in a fast-paced office environment and work successfully as part of a team
• Demonstrated ability to exercise sound judgment, handle confidential matters with tact, and a high degree of discretion.
• Ability to work well with a wide variety of constituencies and exercise patience.
• Ability to handle multiple assignments with diplomacy, efficiency, and effectiveness.
• Ability to work independently and cooperatively in a diverse, busy office environment.
• Ability to adhere to University policies and procedures
• Committed to a culture of diversity, equity, respect and inclusion with a demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives, and experiences.

Preferred:

• Multilingual candidate
• Experience in higher education
• Experience with CRM system (e.g. Terra Dotta)
• Experience with a student information system (e.g. Banner)
• Experience providing training or instruction
• General knowledge of the University's mission, purpose, and goals and the role this position plays in achieving those goals

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Application Instructions:

Deadline for Internal Applicants: September 21, 2022

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Persons interested in this position should apply online.

Please submit:

• Resume,
• Cover letter, and
• Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.