One-Stop Student Services Specialist

4 days left

Brunswick Community College
Supply, NC
Sep 17, 2022
Oct 10, 2022
Position Type
Employment Type
Organization Type
Community College
General Function: Under the supervision of the Director of Admissions, the One-Stop Student Service Specialist is cross-trained to serve most student service-related concerns in BCC’s One-Stop Student Service Center. The One-Stop Student Service Specialist provides a full range of student support services and is knowledgeable of enrollment, registration, student records, student financial aid, Scholarship Programs, placement testing, college life, career services, on-line resources, and academic support services. The One-Stop Student Service Specialists also assists with college recruiting activities and Career and College Promise enrollment.
Essential Duties and Responsibilities:
  • Assist students in the admissions/enrollment process by providing application completion assistance, information regarding academic placement testing, basic academic advising, basic financial aid assistance, registration assistance, on-line resources, Student Portal, and College E-mail instruction, tuition/fee payment instruction, and information on scholarship opportunities.
  • Read, interpret, and communicate College policies and procedures.
  • Provide on-going information to students, potential students, parents, and general public regarding policies, programs, and procedures.
  • Remain current in knowledge of deadlines and general college policies/protocol that relate to financial aid, tuition payment, testing, orientation, class registration, add/drop and withdrawal from classes.
  • Promote awareness of current scholarship programs.
  • Promote the College’s communication systems such as the College’s Student Portal, Self-Service, AVISO, and social media sites.
  • Assist with developing academic and individual action plans to retain students to graduation.
  • Advise incoming and continuing students relative to Brunswick Guarantee Scholarship eligibility and annual renewal process.
  • Collaborate with administrators, staff, and faculty to identify areas of improvements in procedures and communication.
  • Assist with campus tours, recruiting and admission events, as well as new student orientation, financial literacy, and other programs as assigned.
  • Provide appropriate referrals as required.
  • Maintain records of students served and services provided.
  • At all times, takes necessary steps and precautions to preserve confidentiality of protected information as per college policies and state and federal laws (FERPA, HIPPA).
  • Assist students in co-curricular student development by providing information regarding Student Government, volunteer, ambassador, work study, club membership, and student life opportunities.
  • Performs related duties as assigned.
Minimum Requirements
  • Associate degree from a regionally accredited institution.
  • Two years of experience in an educational environment, social service agency, or in the private business sector with specific experience in customer services (preferably student services.)
  • Enjoy assisting students and providing awareness to the community all while striving to provide excellent customer service.
  • Ability to take required initiative to solve problems.
  • Strong organizational skills with attention to detail.
  • Experience using technology including e-mail, word processing, spreadsheet, database, presentation software, and use of the Internet.
  • Strong interpersonal skills to interact tactfully and courteously with students, faculty, staff, and the general public.
  • Ability to collaborate with others and work as part of a team.
  • Must be a “quick study” to quickly grasp and retain knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
  • Demonstrate oral and written communication skills to interact with a wide range of diverse individuals.
  • Flexible schedule required to meet department needs as some evening, weekends and extended hours may be required.