Student Services Specialist

Union County College
Cranford, NJ
Sep 19, 2022
Sep 27, 2022
Position Type
Employment Type
Organization Type
College / University
Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.

Campus: Cranford

General Description:

The Student Services Specialist will be responsible for supporting the institutions graduation initiative, Inspire the Future to address on-time degree completion and supporting student retention goals. The Specialist is responsible for providing holistic student services including

academic advising, monitoring student progress, resolving registration issues related to advising, student outreach, and supporting student workshops. The Specialist offers the unique advising capabilities to students seeking career advice or guidance for transfer or dual/joint admission programs and develops programs and workshops to address student retention goals. The Specialist measures and may develop measurements for student learning and outcomes.

Characteristics, Duties and Responsibilities:

Provides proactive academic advising with focus on educational planning and timely program completion.

Has knowledge of successful retention strategies and implements student retention programs as directed.

Responsible for retention efforts with first-time, full-time cohorts.

Engages in student retention and completion analysis.

Assists with developing student learning/development outcomes measures for Student Development goals and objectives, collects appropriate data, and completes assessments of results assigned; recommends modifications to existing services based on outcomes.

Consults with the appropriate department to resolve problems or policy concerns evolving from within the sections of the program or unit supervised.

Prepares reports and studies containing findings and recommendations for the review, information, and assistance of the Student Development division.

Develops and implements student development workshops, career and employment topics, and personal development.

Serves on ad hoc committees as required.

Provides data on area usage and materials needed for the unit budget.

Maintains records/data regarding services as directed.

Performs related responsibilities as assigned by supervisor or designee.

Education Requirements:

Masters Degree required in Higher Education or a Masters degree and experience to demonstrate core competencies.


Refer to Competencies and Skills Required.

Competencies and Skills Required:

Refer to Competencies and Skills Required.

Physical Demands and Work Environment:

This positions duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

No or very limited exposure to physical risk.

Some travel required.

Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts managements right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.