Assistant Director of Enrolled Student Services

4 days left

University of North Carolina Greensboro
Fort Collins, CO
Sep 23, 2022
Oct 10, 2022
Position Type
Assistant Director
Employment Type
Organization Type
College / University
Posting Details

Posting Details

Requisition Number S2533 Position Number 002742 Position Classification Title Student Services Specialist Functional Title Assistant Director of Enrolled Student Services Position Type Staff University Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master's and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit

The Graduate School at UNC Greensboro handles more than 59 master's programs, 30 doctoral programs and 44 certificate programs (both post-baccalaureate and post-master's). The Graduate School performs all administrative functions related to graduate studies at the University of North Carolina at Greensboro (UNCG). All recruitment of new students, marketing, admissions, activities, and issues related to enrolled students, clearance for graduation, assistantships, fellowships, scholarships, and other awards are accomplished through leadership of the Graduate School and in collaborative efforts with departmental personnel.

Position Summary

Reporting directly to the Director of Enrolled Student Services, this position will serve as Assistant Director, responsible for a variety of operations necessary to the successful program progression and graduation for graduate students pursuing certificates, master's, or doctoral degrees. Working collaboratively with other members of The Graduate School, departments with graduate programs, and a variety of administrative offices including the University Registrar's Office, the Cashier's Office, International Programs Center, and Financial Aid, the Assistant Director will be responsible for registration, including review and approval of independent studies, late withdrawals, and Accelerated Master's Programs. In addition, this position works heavily with graduate student graduation services. This position will assist with graduation application process, and work with Enrolled Student Services staff to complete an average of 1450 graduation audits each academic year, followed by degree clearance, awarding. The Assistant Director manages the Enrolled Student Services graduate assistant. The position is responsible for graduate student probation and dismissal determination, processes, and communications. The position also includes review and correction of student data errors, working specifically with Student Data Mart (SDM) reports to correct any issues that could prevent a successful SDM load. The Assistant Director will also be responsible for reviewing and approving, in accordance with graduate policies and requirements and on behalf of the Dean of the Graduate School, doctoral committees and plans of study, admission to doctoral candidacy, certificate and master's plans of study, leaves of absence and requests for time extensions. This position is a main contact for students, faculty, and staff across the University to answer questions and provide support regarding graduate policies and procedures. Depth of knowledge of all graduate policies is required in conjunction with collaborative relationships across departments and administrative units.

Minimum Qualifications


Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

Master's degree preferred.

Knowledge of or experience with Banner Student.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:
  • Name,
  • Company Name,
  • Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Recruitment Range $38,826 - $45,088 Org #-Department Graduate School - 11401 Work Hours of Position Monday - Friday 8 am - 5 pm Number of Months per Year 12 Posting Requirements Job Family Information & Education Career Banded Title Student Services Specialist Open Date 09/20/2022 Close Date 10/03/2022 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency

Key Responsibilities


Key Responsibility

Responsible for graduate student registration

Essential Tasks
  • Manage all registration changes (outside Genie) for graduate students, including never attend requests, late withdrawals, and retroactive withdrawals.
  • Review, approve and register all independent study requests.
  • Responsible for all Accelerated Master's Program graduate level course registration, ensuring that only approved courses are registered.
  • Collaborate with colleagues in the Registrar's Office to follow all necessary procedures and deadlines (for late registration, withdrawals, etc.)
  • Inactivate visiting student records.

Key Responsibility

Responsible for degree audits, degree clearance, awarding and assistance with ceremony preparations

Essential Tasks
  • Conduct degree audits for students applied for graduation, reviewing student transcripts and plans of study for compliance with all graduate policies and graduate program requirements as approved by the Graduate Council.
  • Analyze situations that arise from degree audits when students do not comply with graduate policies and supply the department and student with possible solutions and instructions on how to proceed to ensure student success and graduation.
  • Collaborate with students, staff, and Graduate Program Directors to ensure that all questions arising from the audit process or any missing items are resolved and received.
  • As degree and/or certificate requirements are met, clear students for graduation, confirming any concentrations or doctoral minors, noting all final grades and confirmation that the final GPA is 3.0 or higher.
  • Award degrees and certificates in Banner, noting the courses applied to the degree and/or certificate as per the student's plan of study and adding thesis and dissertation titles as appropriate.
  • Manage all communications to candidates for graduation.
  • Confirm data for Trustee's Report of candidates for graduation
  • Prepare graduate student data for Commencement programs in conjunction with commencement managers.
  • Confirm doctoral hooding faculty and send communications regarding Doctoral Hooding Ceremony.
  • Assist with Doctoral Hooding Ceremony.

Prepare and mange printing vendor order for diplomas and certificates.

Key Responsibility

Review and designee approval of forms required for degree progression and program updates

Essential Tasks
  • Review doctoral committees and plans of study and revisions thereof for all policy and program requirements.
  • Audit candidacy applications for completion of all requirements necessary for admission to doctoral candidacy, including completion of all non-dissertation coursework, all courses graded with grades of B or better, transfer credit applied, doctoral residency requirement met, and milestone requirements met and noted.
  • Review certificate and master's plans of study for all policy and program requirements.
  • Review requests for leaves of absence and time extensions. Communicate with students and faculty as appropriate.

Key Responsibility

Manage probation and dismissal review, processes, and communications

Essential Tasks
  • Review data to determine students who should be placed on academic probation, removed from probation, or academically dismissed.
  • Determine which students should be notified that they may not be able to achieve the GPA necessary to be removed from probation.
  • Communicate determinations with students, Graduate Program Directors, and other administrative offices (i.e. Financial Aid, International Programs Center).
  • Update student records in Banner. Cancel registration for dismissed students.
  • Manage probation and dismissal database.

Key Responsibility

Other Enrolled Student Services support

Essential Tasks
  • Review Student Data Mart reports for graduate student data errors and correct those items allowing for clean data and smooth reporting for SDM.
  • Assist with review of submitted theses and dissertations for formatting requirements, basic accuracy, and consistency, and communicate all necessary changes to students.
  • Serve as Graduate School representative on the University Refund Committee.
  • Attend training sessions, webinars, conferences to maintain current knowledge on Banner student, graduate student services, and thesis/dissertation submission and templates.
  • Responsible for answering questions and providing support regarding graduate policies and procedures to students, faculty, and staff across the University. Depth of knowledge for all graduate policies is required in conjunction with collaborative relationships across departments and administrative offices.
  • Assist with grade changes for graduate students, from Grade Change Workflow or course instructor.
  • Manage graduate assistant. Coordinate their schedule and daily work.
  • Coordinate records management and paper file purge.



Competency Managing Work Processes Competency Description

Ability to identify, document, draft and provide input to proposed changes to work standards, processes and procedures for discussion with stakeholders and supervisors. Ability to assist in the development of learning activities designed to implement these changes.

Competency Level Contributing Competency Decision Making Competency Description

Knowledge and use of effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions. Ability to take action consistent with available facts, constraints, and anticipated consequences. Ability to analyze and synthesize relevant policies and legislation, and apply them across a variety of situations.

Competency Level Journey Competency Coordination-Operations Competency Description

Ability to coordinate and manage a broad scope of work operations and processes to meet programmatic expectations and outcomes.

Competency Level Journey Competency Program Management Competency Description

Ability to identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue. Initiate creative programming to engage student participation. Ability to collect, research, and analyze information for processing, monitoring, or measuring data. Ability to develop some internal processes and prioritizes workload. Ability to generate non-standard reports. May require ability to function as a team member of more than one student service program team or specific area of expertise. May require ability to assign and review the work of others. Ability to mentor and assist others in various areas of technical expertise. Ability to conduct training for groups and individuals.

Competency Level Journey Competency Client/Customer Service Competency Description

Ability to develop and maintain effective working relationships with client/customer in order to initiate, facilitate and complete work in assigned student service program area. Ability to independently interpret policy and procedure within delegated authority when responding to client/customer requests and non-standard issues. Ability to recognize how individual decisions impact other program areas and their goals. Ability to employ de-escalation techniques and conflict management strategies when appropriate. Ability to understand the role of clients in their work environment.

Competency Level Journey Competency Information/Records Administration Competency Description

Ability to perform research, data collection, and analysis of information, and report writing. Ability to utilize, reconcile, and manipulate data from different internal and external software systems. Ability to apply an in-depth knowledge of program specialty or multiple program areas to improve existing programs or develop new programs.

Competency Level Journey

ADA Checklist

ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions - C, Reading - C, Writing - F, Hearing - F, Talking - F, Standing - O, Sitting - C, Walking - F, Lifting-0-30 lbs. - O Work Environment Inside - C, Overtime - O

Applicant Documents

Required Documents
  • Resume/CV
  • List of References

Optional Documents
  • Cover Letter

Posting Specific Questions

Required fields are indicated with an asterisk (*).
  • Do you have experience using BannerStudent?
  • Yes
  • No
  • Do you have a minimum of 3 years experience working with students and student records?
  • Yes
  • No