Psychology Undergraduate Student Services Specialist

University of Minnesota
Minneapolis, MN
Sep 24, 2022
Oct 04, 2022
Position Type
Employment Type
Organization Type
College / University, Non-profit
About the Job

This position is part of the Psychology Undergraduate Advising team. Department of Psychology professional academic advising staff are responsible for academic advising and program implementation through direct student contact that includes, but is not limited to: individual appointments, group advising, course instruction and workshops. Psychology advisors support approximately 1500 Psychology BA/BS majors, minors, and individualized degree program students. Responsibilities include working in a culturally responsive manner to improve students' academic planning skills, evaluating students' curricular plans, counseling students regarding communication and interpersonal skills related to academic success, managing the advising office, and other academic activities. Finally, the Psychology advisors monitor student progress in order to advise and recommend resources and solutions to academic difficulties. This position allows for some hybrid work. Salary range is $37-55K, depending on experience and qualifications.
  • Student Services/Academic Advising (60%)
    • Directly advise incoming and current students regarding program requirements and registration. Advising includes degrees in BA/BS Psychology and two Minors (General Psychology and Health Psychology).
    • Meet with existing students in one-on-one meetings on program planning strategies, registration, permissions, major/minor declaration, degree progress, completion, research, community engagement and volunteering, internships, study abroad, career plans, advanced educational opportunities, program requirements.
    • Collaborate with other staff advisors for comprehensive services and make referrals w/collegiate advising, faculty, campus support services, etc.
    • Use APLUS, PeopleSoft (PS), Academic Progress Audit System (APAS), and other software systems to maintain accurate degree progress information.
    • Present, moderate, and coordinate a portion of Psychology Undergraduate Advising-sponsored events to include, but not limited to: research opportunities, career and graduate school sessions, pre-major sessions, transfer student orientations and the annual Psychology Undergraduate Celebration
    • Provide information about advising resources to students (create new handouts/displays when necessary), prospective students and community members.
    • Advise and consult on Department student groups and related events.
  • Office Supervision: Management of Resources and Services (20%)
    • Hire, train, and supervise Front Desk student employee(s)
    • Key staff member for maintaining office scheduling for appointments for self and other advising staff. Organize unit scheduling to ensure office coverage and peak-time availability
    • Manage undergraduate student files and all other student forms and records filed in the advising office.
    • Manage Online Research Contract system and processes
    • Oversee hard-copy files (including audit of shred/destroy) and data management (S:/Drive organization; Google Drive, uploads to University systems)
  • Communications & Resource Development (10%)
    • Collaborate with advising lead on weekly electronic newsletter "Psych Scoop"
    • Revise and update advising forms (using Google, MSWord, PowerPoint, Excel) and create new forms (including web-based), as necessary.
    • Maintain and promote social media (Facebook, Twitter, etc.) for unit
    • Ensure handouts are available for events and everyday use
    • Create invitations and materials as necessary to target specific student groups
    • Maintain overall appearance of Elliott S205 and Advising spaces, and re-stock when necessary
    • Continuously improve and expand undergraduate web page content as appropriate and based upon student feedback/requests
    • Order books, manuals and pamphlets related to psychology students' career and graduate and professional school interests
    • Collaborate with other employees to ensure that website, scheduling system, web-based tools for student surveys, research database are designed correctly/efficiently and are kept up to date
  • Research (5%)
    • Conduct web-based research regarding career and internship opportunities; attend CLA Career Services events when applicable.
    • Conduct literary research regarding academic advising theory/practice concerns
  • Professional Development/Networking (5%)
    • Demonstrate commitment to ongoing Department initiatives
    • Attend conferences/retreats/University-sponsored activities (such as major fairs).
    • Consult with CLA Advising staff regarding student-specific issues (and keep CLA updated on upcoming events); act as departmental resource for CLA Advising.
    • Participate in University advising organizations, discussions with colleagues/advising meetings, reading professional materials, conference/retreat attendance.
    • Visit necessary offices/events to represent Psychology and obtain new information for Advising.



    • BA/BS or a combination of related education and work experience to equal four years.
    • Excellent skills in communication (both written and oral).
    • Demonstrated commitment to diversity, equity, and inclusion to include experience working with students from diverse communities and backgrounds.

    • Psychology or related undergraduate coursework; familiarity with liberal arts programs.
    • Familiarity with University of Minnesota advising and student support services.
    • Prior supervision of student employee staff.
    • Experience with web-based advising software (e.g. APLUS and APAS) and Student Data Systems (e.g. PeopleSoft).
    • Experience developing and executing educational programming.
    • Experience in Google Documents (Mail, Calendar, Drive, Docs, Sheets, Forms), MS Office (Word, Excel, Access, and PowerPoint), and familiarity with Website and design programs (Dreamweaver, Adobe Acrobat and Indesign).

    About the Department

    The Department of Psychology is one of the largest departments within the College of Liberal Arts, and is a highly ranked department nationally. Currently, the department has 46 core faculty, 70+ staff, 140 graduate students, and it supports the largest number of undergraduate majors of any academic program on the UMN Twin Cities campus. Additionally, the department has $40 million or more in active research funding at any given time (the majority from NIH), spread across 70 or more projects. In its 100 plus year history, the Department of Psychology has been marked by distinction and excellence. For additional information, please go to our website:


    Working at the University

    At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

    The University also offers a comprehensive benefits package that includes:
    • Competitive wages, paid holidays, and generous time off
    • Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
    • Low-cost medical, dental, and pharmacy plans
    • Healthcare and dependent care flexible spending accounts
    • University HSA contributions
    • Disability and employer-paid life insurance
    • Employee wellbeing program
    • Excellent retirement plans with employer contribution
    • Public Service Loan Forgiveness (PSLF) opportunity
    • Financial counseling services
    • Employee Assistance Program with eight sessions of counseling at no cost

    Please visit the Office of Human Resources website for more information regarding benefits.

    How To Apply

    Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

    Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

    To request an accommodation during the application process, please e-mail or call (612) 624-UOHR (8647).


    The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

    The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

    Employment Requirements

    Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

    Please note: All employees at the University of Minnesota are required to comply with the University's Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit:

    About the U of M

    The University of Minnesota, Twin Cities (UMTC)

    The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.