Student Services Specialist (Veteran Services)

Maricopa Community College District
Scottsdale, AZ
Sep 26, 2022
Oct 01, 2022
Position Type
Employment Type
Organization Type
Community College
Student Services Specialist (Veteran Services)

Job ID: 317318
Location: Scottsdale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range
$16.91 - $21.98/per hour DOE


Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar
12 Months

Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa
  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers

Campus Statement
Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 9,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.

We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies.

At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options
  • Paid observed federal holidays & additional paid time off throughout the year
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
  • Paid vacation, sick, and personal time (if applicable)
  • Multiple health and dental insurance coverage plans
  • Virtual: Reach a doctor 24/7
  • Flexible Spending Accounts (FSA)
  • Maricopa Perks & Gears Discount Program
  • Employee assistance program (EAP)
  • $4,000 Annual professional development growth funding (if applicable)
  • Tuition reimbursement for employee and dependents (if applicable)
  • Revised summer work schedule
  • Maricopa Employee Health & Wellness Program
  • Employee recognition opportunities
  • Public Service Loan Forgiveness

Job Summary
Scottsdale Community College is currently looking for a Student Services Specialist in the Veteran Services Office.This position will serve as a secondary VA School Certifying Official. This position assists faculty and professional staff and teams with the planning, processing and coordination of educational opportunities. The Student Services Specialist provides student service program support, advisement and information resource referrals.

To best serve the students, department, and college, this position requires a physical presence on campus, with the possibility of partial remote work depending on business needs.

Please read the "How to Apply" section to avoid incomplete application materials.

Essential Functions
35% - Directly assists student veteran and dependent students through activities such as advising and counseling on educational benefit programs, discussing key aspects of the enrollment services process, researches and troubleshoots issues that prohibit or affect enrollment certification, and serves a point of contact for colleagues in other departments, and for federal and state regulatory agencies

20% - Certifies VA educational benefits in the role of School Certifying Official (SCO); acts as point of contact for VA regulations, monitoring student enrollments to include enrollment changes, repeat course requests, academic probation, and reporting of graduation

15% - Reviews Request for Benefits forms, to include reviewing course applicability, transcript evaluation, and posting of transferred credits

10% - Prepares files for auditing by the U.S. Department of Veterans Affairs, the State Approving Agency, and the Department of Defense

10% - Coordinates events and activities to support veteran students

10% - Coordinates and directs Veterans Services VA Work Study work flow, training, and daily responsibilities

Minimum Qualifications
Associate's Degree from a regionally accredited institution, and one (1) year of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.


High School Diploma/GED and three (3) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs

Desired Qualifications
A. Associate's degree or higher.

B. Experience as a School Certifying Official (SCO).

C. Experience working in academic advisement.

D. One (1) or more years' extensive customer service experience in an enrollment services area working with a diverse population.

E. Experience with effective communication, verbal and written, and interpersonal skills sufficient to exchange and convey information to others. Written communication skills will be assessed through application materials.

F. Experience using computer systems effectively including, but not limited to, student information systems, VAOnce, online databases, email, Google Drive, and Microsoft Office software.

Special Working Conditions
  • Travel to campus during interview/selection process will be at candidate's own expense
  • May be required to work evenings and weekends during peak periods.
  • May require prolonged periods of viewing a computer screen
  • May be required to lift or carry up to 25 lbs.
  • To best serve the students, department, and college, this position requires a physical presence on campus, with the possibility of partial remote work depending on business needs.

How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.
  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

    Posting Close Date
    Apply on or before October 2, 2022 to be considered.

    EEO Information
    Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status mation.or genetic infor

    Title IX
    Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

    The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

    Clery Act
    The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act

    To apply, visit