Reporting to the Director of Education and working closely with the Director of Education, Program Directors and all college department faculty and staff develops, implements, and coordinates all student services programs that include processes to ensure successful student entry to and exit from the college. Coordinates and manages student relations activities such as: student appreciation, retention, satisfaction strategies, and graduation ceremonies. Provides assistance to students and other departments to ensure quality in all student services functions. Manage and issue student identification cards, interfaces with the Admissions, Education, and Student Resource Center staff and other applicable campus leadership to accomplish retention goals. Conducts on-going student satisfaction review, makes recommendations on areas for improvement and program changes; and maintains current knowledge in the field of student relations/student services.
Three to five years previous experience in student services.
Experience and skill in interpersonal communications and conflict resolution techniques/procedures.
Proficient command of grammar, punctuation, spelling, and correct usage of the English language.
Experience with MS Office.
Knowledge of applicable databases and computer application systems to supply the most accurate information, reports and projections.
Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance and other regulatory standards such as Title IV, ABHES, BPPE, and other accreditation standards.
High school graduate or equivalent required.
Associate degree in education, administration, business management, student personnel, or related field preferred.