Assistant Director of International Student Success Programs

Indianapolis, Indiana
Salary Range $48,000 - $50,000
Oct 03, 2022
Nov 02, 2022
Position Type
Assistant Director
Employment Type
Organization Type
College / University

The Assistant Director, Student Success Programs provides leadership in design and development for a comprehensive array of co-curricular programs and services as a part of the Office of International Affairs’ (OIA) mission to increase the enrollment yield, retention and success of international students at IUPUI. Works collaboratively with OIA staff and key campus partners in the coordination, implementation, and evaluation of these programs and services. Facilitates the successful acclimation of international students and engagement with US students to promote global learning for all participants.

HOW TO APPLY: Go to and search for Job ID 302977 by October 16, 2022

Directions on how to apply:
1.  Non-IU employees should click on the first link below to access the careers site; current IU employees should click on the second link below. 
2.  Review the job description and then click on "Apply for Job" to begin your application.
3.  Non-IU employees will need to sign in to access your account.  If you do not already have an account, click on "Register Now" to create an account.  Current IU employees will be recognized through CAS Authorization.
4.  Complete the application process.

If you are NOT an IU employee currently, please use the following link:

Current IU employees should use this link:


Department-Specific Responsibilities

  • Provides leadership and management for a comprehensive array of co-curricular programs that encourage the engagement of American and international students, with clear goals for student success, retention and global learning.
  • Oversees and expands various OIA programs, including career programming, Global Jags Connect, cultural excursions, and other student activities and events
  • Assesses and modifies programs to meet student needs and align with OIA and IUPUI goals.
  • Forecasts and manages the programming budget based on evaluation of success.
  • Provides leadership for designing and implementing OIA’s transition support programs for new international students, in order to promote the enrollment yield, acclimation, retention and success of beginner and transfer undergraduates and graduate students.
  • Directs the International Peer Mentoring Program, overseeing mentor recruitment, selection and training processes.
  • Ensures mentors meet program responsibilities by providing feedback on mentor performance and conducting review meetings with individual mentors or teams.
  • Teaches one University College mentor course per semester.
  • Develops international graduate student transition support initiatives in collaboration with key campus partners.
  • Utilizes data driven approach to determining programmatic needs.
  • Ensures the provision of a variety of transition services to assist newly arriving international students with pre-arrival preparation, housing and transportation.
  • Establishes and implements a strategic communication plan for new students in collaboration with relevant OIA and campus partners.
  • Establishes and implements a strategic communications plan for current students in coordination with key OIA staff, campus partners and student leaders.
  • Provides leadership support for the International House (I-House).
  • Oversees and coordinates all aspects of the program for the long-standing Residence-Based Learning Community (RBLC) including application, selection and orientation of new I-House residents and Global Scholars.
  • Integrates I-House programs with the academic mission of IUPUI.
  • Liaises with the Office of Housing and Residence Life, and collaborates with the I-House Resident Assistant.
  • Supervises other Student Services staff and part-time International Program Coordinators as needed: oversees work activities, conducts team meetings, provides training, and monitors performance.

General Responsibilities

  • Develops and implements programs and initiatives geared at improving student engagement and involvement outcomes at the program, department/division, or campus level.
  • Interfaces directly with students, attending student life events and programs and gathering satisfaction feedback from student participants to implement into future student life initiatives and objectives.
  • Collaborates with staff in own department and other departments, as well as student organization leaders, on shared student life goals, often coordinating funding to sponsor student life initiatives.
  • Measures and evaluates effectiveness of student life initiatives against projected outcomes; regularly prepares reports and presents to stakeholders on effectiveness and to secure funding for initiatives moving forward.
  • Provides guidance to student organizations regarding operations, budget, leadership, activities, recruitment, registration, policies, and compliance. Promotes leadership and student development through advising of individual student leaders and volunteers. Contributes to formation, interpretation, and implementation of student organization policies.
  • Plans and coordinates communications for student life initiatives to ensure student participation and inclusion.
  • May provide guidance to other Student Life Specialists; makes process recommendations to manager for improved delivery of service.




  • Bachelor's degree in public affairs, public health, counseling, social work, education, business, or related field


  • Master's degree in International Education, Intercultural Communications, Higher Education Administration, or other related field



  • 2 years in student services, higher education, or related field


  •  3 years experience in higher education, international student services, residence life or related area 

Combinations of related education and experience may be considered


  • Possess a valid driver’s license with the ability to be insured by Indiana University



  • Proficient communication skills
  • Maintains a high degree of professionalism
  • Demonstrated time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Seeks to acquire knowledge in area of specialty
  • Highly thorough and dependable
  • Demonstrates a high level of accuracy, even under pressure
  • Demonstrated ability to maintain confidential information
  • Demonstrated customer service skills
  • Commitment to working with people from diverse backgrounds and demonstrated cultural competency
  • Ability to build strong partnerships with students and other university departments

Benefits Overview

Indiana University offers a wide array of benefits including:

  • Multiple plan options for medical insurance
  • Dental insurance
  • Health Savings Account with generous IU contribution
  • Life insurance, LTD, and AD&D options
  • Base retirement plan contribution from IU
  • Additional supplemental retirement plan options
  • Tuition benefit for IU classes
  • 10 paid holidays per year
  • Generous Paid Time Off
  • Paid Parental Leave

Learn more about our benefits by reviewing our online Benefits Brochure.