Student Services Special - (VSC) - ST

Job ID: 317466
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range
$16.91 - $21.98 / per hour, DOE

Grade
109

Work Schedule
Monday - Friday, 9am - 6pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar
12 Months

Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options

• Paid observed federal holidays & additional paid time off throughout the year
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
• Paid vacation, sick, and personal time (if applicable)
• Multiple health and dental insurance coverage plans
• Virtual: Reach a doctor 24/7
• Flexible Spending Accounts (FSA)
• Maricopa Perks & Gears Discount Program
• Employee assistance program (EAP)
• $4,000 Annual professional development growth funding (if applicable)
• Tuition reimbursement for employee and dependents (if applicable)
• Revised summer work schedule
• Maricopa Employee Health & Wellness Program
• Employee recognition opportunities
• Public Service Loan Forgiveness

Job Summary
The Student Services Specialist will provide processing/frontline administrative support to the Veteran Services Department

This position will analyze and process student Request for Benefits to determine veteran educational benefits eligibility and perform technical and complex VA student certifying official duties. Additional duties include processing VA eligibility required forms, general academic and career advisement and other related enrollment services to new and continuing students while providing thorough documentation of each advisement interaction. Maintain effective time management in order to serve a large volume of students. Provide information and maintain current knowledge of VA regulations & compliance policies, MCCCD academic programs, student registration, pathway programs, general financial aid requirements and processes, graduation requirements, academic policies, career exploration and refer students to appropriate campus services. Provides unofficial transcript evaluations; participate in co-advising and individual advising modality to current and new GCC students via instant messaging, email and individual in person and virtual appointments.

This position will involve resolving VA educational and benefits issues and concerns that have been escalated to external agencies, working with external federal and state approving agencies and MCCCD sister college constituents. This position will be required to complete the VA and state School Certifying Official training.

Essential Functions
60% - Reviews and performs technically complex VA processes including review of request for benefits forms, promissory notes, educational plans that align with declared programs of study and course applicability, certifying school courses and processing tuition and fees, updating Student Information Systems (SIS) and VA Once systems, collaborating with Field of Interest (FOI) advisors, Financial Aid and Business Services to process advanced payments.

25% -Provide accurate and consistent customer service to students regarding VA educational benefits and GCC programs of study. Engage in a high degree of internal communication between FOI and Specialty Advisors regarding student's educational plan to ensure they take the courses needed to meet degree requirements and other eligibility requirements to receive Veteran benefit, adhere to processes that ensure students experience a smooth transition as they move between FOI and specialized advising service. Analyze/interpret and respond to inquiries requiring detailed knowledge of federal and state regulations and policies. Ensure compliance with all Veteran Services Center policies, and adhere to a superior level of customer service.

10% Assists students with applying online for VA educational benefits initial application and GCC admissions registration. Performs regular follow-up via email and phone calls to inform students of needed outstanding/incomplete forms needed to certify benefits. Represent the Veterans Services Center and GCC at special events, such as Veteran Stand Up annual event, scholarship fundraising and other GCC Veteran sponsored activities/programs.

5% May assist in training and direction of VA work study students, temporary/contingent workers, performs duties as assigned.

Minimum Qualifications
Associate's Degree from a regionally accredited institution in business administration, education or directly related field, and one (1) year of experience assisting with educational program eligibility processing and coordination, student advisement, VA educational benefits experience, or related student development programs

OR

High School Diploma or GED and three (3) years of directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications
A. Two (2) or more years' recent experience working in a veterans' services office with knowledge in Federal and State veteran regulations, programs, compliance, policies and student veterans benefit guidelines.

B. Two (2) or more years' experience in all facets of certifying initial enrollment, certifying enrollment changes, managing debt letters, and advising students in compliance with federal and state laws.

C. Two (2) or more years' experience utilizing internal/external databases such as PeopleSoft (SIS) and VA Once.

D. Two (2) or more years' experience providing excellent customer service in a diverse population.

E. Two (2) or more years' experience interpreting/following regulatory policies in day to day work.

Special Working Conditions

• MCCCD does not sponsor individuals for any type of work visas.
• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements
• Travel to campus during interview/selection process will be at the candidate's own expense
• Will be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #25 lbs

How to Apply
Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications.

Please ensure your resume and cover letter provide the following items:

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Provide complete employment history to include, but not limited to: Employer name, dates of employment in month/year format (e.g., 09/07 to 10/11), Full-Time Hours or Part-Time Hours, Job title and Job duties.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested prior to any job offer.

Posting Close Date
Open until filled.

Apply on or before Monday, 10/17/2022, to be included in first review of applicants.

EEO Information
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

Clery Act
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=317466&PostingSeq=1

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