The Admissions Trainer combines skills in both quality assurance and training to enhance the coaching and sales performance of the Admissions teams across the College. This position will leverage extensive sales knowledge to identify best practices to increase enrollment and improve associate performance. Conducting and coordinating in-person and virtual training is essential and a thorough understanding of the principles of adult learning theory is required.

Our personalized approach to the education of our students is mirrored in our personalized approach to associate development. This position will work out of our headquarters in Orchard Park, NY. Periodic travel to our 18 building-based campuses will be expected so that we can cultivate that personalized approach.

The successful Admissions Trainer will:

• Conduct and coordinate new hire onboarding training for Admissions Representatives across the College. Facilitate classes in person or virtually and present material in an engaging and educational manner. Use technology resources to advance an interactive classroom. Implement ongoing training to enhance skills of all Admissions personnel. Act as the Subject Matter Expert (SME) for Campus Admissions and Marketing enrollment process.
• Provide sales coaching to representatives to improve metrics such as close rate, lead bank, or referrals. Propose solutions based in the gaps identified during the quality monitoring process. Directly work with staff on providing solutions and improving performance.
• Work with campus leadership on how to improve performance. Use data to continuously improve the training curriculum.
• Construct job aids and interactive training experiences. Work with other quality and training personnel to leverage existing learning assets.
• Assess effectiveness of training through call monitoring results, sales metrics, and other key performance indicators. Track call monitoring scores. Conduct call calibration sessions with departments.

Regularly update campus leadership (Director of Admissions, Campus Director, etc.) with status and success indicators of training. Interact with Strategic Planning and Assessment department to implement survey data into Quality Assurance.

Other duties, responsibilities and activities may change or be assigned.

Qualifications:

• Bachelor's degree required
• 3-5 years experience in a sales environment
• 1-3 years experience in training and coaching for performance improvement
• Skilled in MS Office with an advanced knowledge of Excel and PowerPoint

Preferred Qualifications:

• 1-3 years experience in higher education enrollment
• Prior college admissions experience
• Knowledge of adult learning theory

Bryant & Stratton College is an Equal Opportunity Employer