UIS Office Coordinator and International Student Advisor

Under the general supervision of the Executive Director, the UIS Office Coordinator is responsible for providing a wide range of administrative and office support to the Office of University Immigration Services (UIS) and serves as a Designated School Official for Tier One Advising, travel signatures, and processing I-20 updates.

CORE DUTIES

· Coordinates multiple tasks in a complex office environment for effectiveness and efficiency.

· Interacts with students to answer their questions, provide services, and as necessary direct them to campus resources. Demonstrate strong customer service skills and set a welcoming tone for student workers to emulate.

· Efficiently handles UIS communication channels including but not limited to telephone calls, google voice, emails, mail, and social media. May delegate related tasks to student workers as part of the daily workflow of front desk operations.

· Manages ISSM data entry procedures to assure compliant record-keeping and ensures student workers follow protocols.

· With the assistance of student workers, manages the triage of student request forms and inquiries for resolution.

· Manages UIS appointments, walk-ins, and customer satisfaction surveys in Navigate. Coordinates schedules and meetings for the UIS.

· Maintains highly sensitive and confidential material, records and files, including student records protected by FERPA.

· Establishes work plan for the UIS front desk operations and assigns tasks to student workers.

· Compiles, synthesizes and manipulates data from the UIS metrics collection systems for use by the Department. Prepares scheduled reports for the Executive Director, including UIS metrics and budget. Assists with other reports as needed.

· Serves as a Designated School Official (DSO) to provide basic immigration advising and document services to F-1 students. Must use discretion and independent judgment relating to immigration options, case and benefit eligibility and filings, and compliance with federal regulation on the part of both the student and the University.

· Documents, addresses, and resolves (where applicable) general and routine student and parent concerns pertaining to the programs/services under the responsibility of the UIS. Refers Tier Two Advising to other DSOs and complex and/or sensitive issues (Tier Three) to the Executive Director.

· Other duties as assigned and necessary in order to meet the mission of the University and the school’s enrollment goals

REQUIREMENTS: A Bachelor’s Degree in a related field and two years professional experience is highly desired.

· Experience with international students and a general working knowledge of student visa requirements and processing guidelines. Experience using SEVIS preferred.

· It is mandatory that UNH employees abide by all pre-determined Covid related policies and procedures.

· Must be a U.S. citizen or permanent resident to serve as a DSO.

· This is not a remote position.

QUALIFICATIONS:

· Ability to complete multiple tasks and make insightful decisions in a fast paced office environment and maintain strong client service focus

· Ability to maintain tact, diplomacy, and confidentiality in working with confidential information

· Ability to work well with internal and external constituencies. Possess strong interpersonal, communication and organizational skills

· Intercultural competency to relate to students from many different cultures, ethnicities, languages, and religious backgrounds.

· Demonstrated excellent computer skills in Microsoft Office Suite, particularly Excel, Outlook, and Word, Google suite, and Internet research/social media. Must be comfortable using various database platforms (eg. CRMs and international student information systems, and simple survey tools.

University of New Haven Diversity, Equity, Inclusion, and Belonging Vision

The University of New Haven is an Equal Opportunity Employer and a diverse institution which celebrates, respects, and values individuals of all social identities. We believe that as members of the

university community, our socio‐cultural differences ignite intellectual growth and foster a culture of understanding that embraces our ever‐changing society.

HOW TO APPLY:

If you have the qualifications we are looking for and are interested in working for an institution where the experience of learning is both personal and pragmatic and one that is guided by a distinguished faculty who care deeply about individual student success, we want to hear from you! Please submit a cover letter, resume, and three references, all of which will remain confidential, through this link:   http://apply.interfolio.com/114958

If you have any issues with this submittal, please contact us at HRDept@newhaven.edu

The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university that has been recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreline city of West Haven, the University is a diverse and vibrant community of nearly 7,000 students from across the globe.

Over the last decade, the University has completed more than $300 million in major capital projects while launching 26 new academic programs. The University has also added campuses in Tuscany, Italy, and Orange, Conn. For more background on the University of New Haven please visit: www.newhaven.edu