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Associate Director, Advising and Academic Success in the Office of Student Affairs

Columbia University
Grand Central, NY
Closing date
Dec 15, 2022

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Student & Scholar Services
Position Type
Associate Director
Employment Type
Organization Type
College / University
- Requisition no: 530630
- Work Type: Full Time
- Location: Campus|Manhattanville
- School/Department: null
- Categories: Stdnt Affairs/Educational Admn
- Job Type: Officer of Administration
- Bargaining Unit:
- Regular/Temporary: Regular
- End Date if Temporary:
- Hours Per Week: 35
- Salary Range: Commensurate with experience
Position Summary
The Office of Student Affairs at CBS supports the academic and community experience for 1600 full-time MBA students. The Office of Student Affairs is committed to creating an inclusive environment in which all students feel a sense of belonging, agency and partnership in co-creating their optimal MBA experience. The Office of Student Affairs is composed of three teams that work collaboratively to enhance the MBA experience: Academics and Advising, Records and Registration and Student Life and Engagement.
Reporting to the Director of Academic Affairs, the Associate Director plays a critical role in supporting the holistic success of full-time MBA students at Columbia Business School by creating a collaborative, supportive, respectful, and solutions-oriented partnership between students and academic advisers. The Associate Director is responsible for advising a cohort of full-time MBA students and serves as a key collaborator within the Office of Student Affairs (OSA) partnering with the Student Life and Engagement team on various student and staff facing initiatives. This individual represents OSA in interdepartmental meetings at the Business School and throughout the University.
- As a member of the Advising and Academic Success team, the Associate Director supports the Academic Advising Program for MBA students by directly advising assigned clusters of new and continuing students.
- Provide counseling and advisement regarding academic performance, course selection, registration, and degree requirements. Partner with appropriate team members across Academics, Student Life & Engagement, centers and programs, and serve on various committees where applicable.
- Manage and support students in crisis and refer them to University resources where appropriate. Build, establish, and maintain relationships with the Office of Disability Services, Counseling and Psychological Services, Gender-Based Misconduct, and other key stakeholders.
- Supervise an Assistant Director of Academic Success. Provide constructive feedback and guide professional development opportunities for growth and performance management.
- Oversee Peer Tutoring Program. Hire student tutors each semester and facilitate training with best practices. Serve as the point-person for tutors and students seeking tutoring. Serve as liaison to human resources regarding tutor hiring and payment.
- Manage academic graduation award process, including, but not limited to, contact faculty stakeholders and partner offices as well as student recipients.
- Manage the Advising Team's data and technology platforms. Oversee the advising and tutoring platform (EAB Starfish). Facilitate and analyze reports regarding academic progress and graduation audit status for administrators and advisors. Complete other data projects as assigned by Director of Academics or Dean of Students.
- Enhance operational efficiencies within the Academic Advising team by identifying strategies to leverage technology that may play a role in expanding our reach throughout the school. Benchmark and share best practices for engaging and expanding the reach of the advising team to increase touchpoints for all students in the community.
- Develop and maintain strong partnerships with stakeholders throughout the school and University including Admissions, Financial Aid, centers and programs, the Career Management Center, and the Samberg Institute for Teaching Excellence.
- Attend academic Orientation sessions and provide an introduction presentation about academic services. Participate in information sessions and tabling for current and prospective students.
- Works on strategic projects and other duties as assigned by the Director and Associate Dean.
Minimum Qualifications
Bachelor's degree and/or its equivalent required. Minimum of 4-6 years' related experience required, experience in higher education advising or administration strongly preferred.
The incumbent must be pro-active and have strong interpersonal skills and fluency in Microsoft Office, including Microsoft Excel. Experience in project management and leading teams necessary. Absolute attention to detail is required. Candidate must have excellent organizational skills and the ability to manage competing priorities and projects in a high-volume service-oriented environment. Excellent written and verbal communication skills are also necessary. The ability to exercise discretion and judgment in confidential matters is required. The candidate must be a proven team player, able to work cooperatively in small groups or independently with minimal supervision required; demonstrates the ability to build and establish relationships with a diverse student body, faculty, and administrators. Openness to feedback while maintaining growth, learning, and change-positive mindset is a must. Evenings, weekends, and early morning hours are sometimes required.
Preferred Qualifications
Background in Counseling, Advisement, Higher Education Administration, and/or MBA programs preferred. Master's degree and/or its equivalent desired.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.

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