Associate Director of International Student Services

Cleveland, Ohio
commensurate with experience
Oct 29, 2022
Nov 28, 2022
Position Type
Associate Director
Employment Type
Organization Type
College / University


The Associate Director of International Student Services (ISS) leads Case Western Reserve University’s efforts to promote intercultural exchange through oversight of the J-1 student and intern experiences. The associate director coordinates a full range of services offered to all J-1 students and J-1 interns, and their dependents, by providing guidance and expert knowledge concerning visa options, academic choices, and federal compliance. Rebuilding and directing Case Western Reserve University’s J-1 intern program (a pathway for academic degree-seeking students abroad to participate in experiential learning at Case Western Reserve University) is a priority for the associate direct who will work directly with faculty and other campus stakeholders to meet academic goals and desired outcomes while ensuring compliance. In addition, the associate director advises F-1 international students and supports their growth and development. The associate director is both a strategist and hands-on practitioner dedicated to maintaining the university’s compliance with federally mandated requirements across these two visa categories; promoting the university’s plan for internationalization on-campus; and increasing the university’s international presence through cultivating relationships with students and faculty at institutions abroad. The Associate Director is a key member of the Center for International Affairs and a resource for the campus regarding the international student community.



  1. Provide strategic leadership in rebuilding and administering the J-1 intern program for which the associate director will have oversight and accountability. Identify short and long-term goals and objectives for the sustainability and growth of Case Western Reserve University’s J-1 intern program. Develop and implement processes that streamline intake and maintain data integrity for compliance. Create assessment tools and direct the assessment of the J-1 intern program, analyzing data to design and execute new strategies that align with achieving identified program goals and objectives. Manage the annual J-1 students and intern program budget, reviewing all income and expenditures in a fiscally responsible manner. (20%)
  2. Serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO) for Case Western Reserve University, including providing training, support, and mentorship to junior DSOs and AROs. Counsel international students and J-1 interns on immigration issues as they relate to the university’s academic and conduct policies. Manage a caseload of over 500 student visa holders. Use judgement to independently navigate complex and sensitive situations, making appropriate referrals and exercising discretion when appropriate, and be available and responsive to support international students in the event of a crisis. (20%)
  3. Create and implement a strategic action plan that will identify new opportunities and partnerships across campus to promote accessibility to international students. Provide vision for all immigration related workshops offered, particularly those related to new student orientation and work authorization. Oversee the execution of all workshops and conduct regular assessments. (15%)
  4. Be the primary academic advisor and resource for the J-1 interns. Vet the individual learning objectives that applicants seek to accomplish through participation in the program at Case Western Reserve University. Advise students on learning outcomes and goals. Collaborate with Case Western Reserve University faculty and the students’ home institutions’ faculty to ensure that all goals are agreeable and attainable. Liaise with external sites that wish to serve as training sites for J-1 student interns. Conduct screenings and site visits as needed as well as training to on-site staff when necessary to ensure compliance. (10%) 
  5. Streamline efforts to provide more concentrated support and create more robust networks for our international faculty, staff, and scholar community through intentional collaborations with the Office of Immigration and Human Resource Services. (10%)
  6. Conceptualize and deploy robust marketing plans focused on cultivating relationships with faculty to promote participation and overall growth of the J-1 intern program. Plan and lead workshops to educate faculty about their role as sponsors for prospective and admitted J-1 student interns. Serve as faculty members’ primary resource from inquiry to on-boarding, through off-boarding. Advocate on behalf of international students, specifically J-1 international students and interns, and provide resources that help them adjust to a new university, community, country, and culture. (10%)
  7. Lead efforts to regularly assess electronic processes and data management practices to promote expeditious and consistent generation of immigration documents for admitted and continuing students across all schools and academic departments. (10%)



Perform other duties as assigned. (5%)



Department: Daily contact with all departmental staff members regarding International Student Services administration.

University: Frequent contact with academic departments and admissions offices. Regular contact with Student Affairs offices, Undergraduate Studies, Graduate Studies, and other student services departments. Regular contact with faculty members regarding International Student Services administration.

External: Constant communication with prospective students and interns and other invested people in order to explain admission procedures and direct their calls/emails appropriately. Constant contact with community organizations providing services and activities for international students. Periodic contact with embassies, consular offices, and funding agencies regarding sponsored students. Periodic contact with international student advisors and faculty at other universities regarding International Student Services administration.

Students: Continuous contact with undergraduate, graduate, professional school students, J-1 interns and student employees to exchange information.



This position will supervise student support staff and graduate assistants.



Experience: 4 to 6 years of experience working in international education required.

Education/Licensing: Bachelor’s degree required.



  1. Knowledge of immigration regulations and Homeland Security reporting requirements related to F1 and J1 visa categories.
  2. U.S. Citizenship or permanent residency required as mandated by federal regulations.
  3. Exceptional interpersonal skill and a sincere interest in and appreciation for cultural diversity.
  4. Excellent problem solving and critical thinking skills, a keen attention for detail, and the ability to exercise sound judgement and discretion.
  5. Demonstrated experience and ability to work independently in order to manage multiple priorities through constant interruption while also being a good contributor in a collaborative environment.
  6. Superior oral and written communication skills. Demonstrated ability to effectively interpret and communicate complex regulations, projects, and processes to management and peers. Demonstrated ability to teach best practices and skill sets to stakeholder at all levels.
  7. Demonstrated ability to consistently and positively influence the behavior of others with respect to assigned projects, analysis or processes. Consistently seen as a mentor to more junior staff by modeling positive and productive behavior.
  8. Strong background in Microsoft, multi-media, and database applications.
  9. Ability to meet consistent attendance.
  10. Ability to interact with colleagues, supervisors and customers face to face.



Fast-paced office environment with frequent interruptions. Occasional evening and weekends required. This position is eligible for the staff hybrid work program.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

COVID Vaccination

Case Western Reserve University has implemented a COVID Vaccination policy requiring evidence of COVID-19 vaccination for all students, faculty and staff with an on-campus presence. Religious and medical exemptions may be provided in accordance with applicable federal and state laws. For more information go to: Applicants may contact the Office of Equity at 216-368-3066 / for information regarding religious or medical exemptions as an accommodation.