Student Services Officer 2

3 days left

Stanford University
Stanford, CA
Oct 31, 2022
Dec 07, 2022
Position Type
Employment Type
Organization Type
College / University
Student Services Officer 2
School of Engineering, Stanford, California, United States
Student Services
Post Date Oct 28, 2022
Requisition # 96771
The School of Engineering
Stanford Engineeringhas been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems.
Founded in 1965, the Stanford Computer Science (CS) Department continues to lead the world in computer science research and education influencing society at levels that remain without parallel among academic institutions. Its spin-offs are among the most successful corporate ventures in the world, and many of the leaders in the academic and corporate research world are graduates of the Stanford CS Department.
The Student Services Officer 2 for the Computer Science Educational Affairs Division provides support unique to the Educational Affairs Division of the Computer Science Department, including supervision of staff and hourly students and oversight of several CS programs.
Your responsibilities include:
- Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
- Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
- Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
- Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
- Reconcile complex issues; analyze diverse transactions from multiple sources.
- Summarize data from multiple sources, prepare and manage reports and presentations.
- Identify and evaluate data needs, manage the implementation and development of technology, including managing the CS website for updates on admissions deadlines, criteria, requirements and processes.
- Develop and implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
- Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
- Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
- Serve as a subject matter expert to students and other departments; represent unit/department.
- Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
- May oversee, analyze and assist in financial processes and development of budgets.
- Serve as a key member of a project team.
- May train and supervise other staff, volunteers and temporary workers.
- Other duties may also be assigned.
Additional Responsibilities:
- Lead and manage the hiring of Course Assistants (CAs) for the CS Department (approximately 650 Course Assistants per year). Evaluate and recommend decisions on program eligibility. Review hiring recommendations made by faculty. Counsel faculty regarding Course Assistants with performance or other issues.
- Lead and manage the Course Assistant training process, evaluate and develop CA training, identify the need for new training modules, and hire and supervise the CA mentor. Administer and interpret CA performance surveys.
- Prepare regular updates on the CA budget, including spending forecasts, and reallocation of funds, hiring reports, student financial support. interpret coterm student funding eligibility.
- Serve as lead contact to advise students on possible CA assignments and CA assignment impact on financial aid. This position serves a key role in meeting the financial needs of students and advising them on alternate sources of funding.
Education & Experience (Required):
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills, & Abilities (Required)
- Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
- Advanced analysis and problem solving skills.
- Advanced computer skills, including experience with Microsoft Office Suite.
- Advanced customer service skills.
- Relevant computer systems/technology experience.
- Understanding of financial transactions.
- Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
Certifications and Licenses:
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
Physical Requirements:
- Frequently sit, perform desk-based computer tasks.
- Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
- - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Work Standards:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,
How to Apply
We invite you to apply for this position by clicking on "Apply for Job". To be considered, please submit a cover letter and résumé with your application. Your one-page cover letter should briefly describe your background in customer service and provide examples of your experience with attention to detail, responsiveness, and decision-making.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Additional Information
- Schedule: Full-time
- Job Code: 7502
- Employee Status: Regular
- Grade: H
- Requisition ID: 96771