Global Operations Manager - Europe, Middle East, North Africa
Global Operations Manager
Europe, Middle East, North Africa
School for International Training
Reports to: Executive Director of Global Operations
Salary Range: $54,000 - $70,000
Anticipated Start Date: January 2023
Term of Employment: 1 year, renewable
Apply by: December 1st, 2022
Base of Designation/Remote Eligible: Middle East, North Africa, Europe preferred (possible country locations could include Spain, the Netherlands, Switzerland, Portugal, Czech Republic, Serbia, Morocco, Jordan, Tunisia, and Italy), US.
School for International Training seeks a full time Global Operations Manager to supports the day-to-day management of a portfolio of SIT programs primarily in the designated region. The Global Operations Manager is responsible for working with Program Administrators, Academic Directors, program staff, entity directors, and home office support departments to ensure efficient, effective, and compliant program implementation. The position will focus on the day-to-day program operations related to legal compliance, financial management, student health and well-being, business affairs, staff and faculty issues, strategic growth and re-organization, the development of new programs/sites, and the formation of new partnerships (with higher education institutions and for new grant opportunities). The successful candidate will have a combination of experience working and living in the region, interest in regional affairs, work history of managing global higher education programs, and a sense of entrepreneurship. The Global Operations Manager will be expected to lead regular regional administrative meetings, participate in the delivery of staff training, travel in the region periodically, and participate in organization wide projects.
The SIT Global Operations team is composed of highly talented, flexible, multi-disciplinary individuals who share the end goal of supporting the delivery of the highest quality global higher education programs. Implementing programs in 50 countries requires constant modernization and problem solving. Global Operations Managers will have the ability to work collaboratively with colleagues from all over the world to solve problems and bring about change. They will relish the opportunity to lead and participate in project teams that seek to update SIT’s ways of working and thinking. They will relish the opportunity to lead and participate in project teams that seek to update SIT’s ways of working and thinking. They will also be motivated to learn about each of the programs in their portfolio, focusing on the programmatic details, supporting strategic growth and how each Learning Center Team approaches its work on a day-to-day basis, and contributing to future vision as we develop new programs, grants, and open in new countries.
Strategic Growth and Reorganization
- Support strategic growth of SIT by leading efforts to open new sites and liaising with potential partners and funders. Contribute to SIT’s continuing re-organization by analyzing operations in the region and creating new structures and processes to meet the needs of growing program centers.
Staff and Faculty—Payroll and Other Processes
- Develop local staff hiring processes in consultation with Human Resources. Lead processes of hiring new local employees and contractors ensuring that the established internal process is followed. Ensure that newly hired employees are paid through a compliant payroll process. In collaboration with the SIT Human Resources Department maintain records of locally hired employees ensuring that all employees have current letters of employment or employment contracts when needed. Approve employee leave records ensuring they are accurate and complete. Lead and contribute to projects related to locally hired employee benefits, job satisfaction, and other issues.
- Ensure that compulsory activity reports are submitted to government agencies. This may include report writing and working with other SIT faculty and staff to compile reports. Work with General Counsel’s Office to create and close legal entities in the region. Ensure year-end financial reporting is submitted per local requirements and that agreements with accounting firms are up to date.
- Manage negotiating, execution, and tracking of agreements related to purchases of high value goods and services. Support programs in day-to-day financial management. Oversee the annual budget submission process for programs in the portfolio providing regional level approval. Submit Know Your Client documentation when it is requested by banks and other institutions. In conjunction with signatories and home office, manage processes related to opening, closing, and changing bank accounts. Ensure that bank account database records are up to date. Review and approve lease renewals. Ensure valid leases are collected and filled.
Student Health, Safety, and Well-being
- Contribute to health and safety planning in the region. Serve as a member of the crisis response team responsible for managing urgent program and student issues. Perform learning center site reviews according to the established process.
Collaborative Project Management and Problem Solving
- Lead and participate in operations team projects. Projects may include organization and delivery of staff and faculty training workshops, implementation of large-scale change in institutional business practices, or ad hoc research and reporting on specific program issues.
Other tasks as assigned
Requirements Required Experience/Education:
- Master’s degree in international education, business administration, or a related field preferred, or bachelor’s degree with equivalent experience in higher education or global program operations. Minimum 3 years’ experience in study abroad administration or related operational support position. Applicants must be authorized to work in the location where this position is offered;
- Problem-solving and organizational skills. Articulate command of the English language, both oral and written. Fluency in a language, other than English, that is commonly spoken in the region.
- Interest in and knowledge of current affairs in the region. Demonstrated ability to work independently and collaboratively. Proven ability to work cross-culturally. Competence in prioritizing and managing multiple tasks.
Vaccination is required for all employees in our U.S. offices except for those receiving medical or religious exemptions. If boosters are subsequently recommended by the Centers for Disease Control and Prevention (CDC) then employees and faculty will be required to receive the booster within thirty (30) days of their eligibility.
The World Learning Inc. Family For more than 90 years, World Learning Inc. is a thriving global organization made up of The Experiment in International Living, the nation’s most experienced provider of international education through exchanges for high school students; School for International Training, offering accredited undergraduate study abroad programs through SIT Study Abroad and internationally focused master’s degrees through SIT Graduate Institute; and World Learning, a global development and exchange nonprofit organization.
World Learning | worldlearning.org World Learning has worked to create a more sustainable, peaceful, and just world. World Learning’s education, development, and exchange programs help people find their voices, connect with their communities, strengthen the institutions that form the backbone of a democratic society, and build relationships across cultures. With World Learning’s support, these emerging leaders tackle critical global issues like poverty, conflict, and inequality.
The Experiment in International Living | experiment.org The Experiment in International Living is the nation’s most experienced provider of international education through exchanges for high school students. For more than 90 years, The Experiment has empowered young people to step off the beaten path, experience the world as a classroom, immerse themselves fully in another culture, and build the knowledge and skills needed to confront critical global issues.
SIT | sit.edu School for International Training (SIT) was founded in the early 1960s as a training center for the first Peace Corps volunteers. For nearly 60 years, SIT has prepared students to be effective changemakers and global citizens through experiential education focused on the world's most critical global issues. SIT Study Abroad offers accredited summer and semester undergraduate programs in Africa, Asia and the Pacific, Europe, Latin America, and the Middle East, as well as comparative programs on multiple continents. SIT Graduate Institute offers global and hybrid certificates, master's, and doctoral degrees.
An organizational commitment to diversity, equity, inclusion, and access. We are a globally diverse community of staff, faculty, board members, alumni, students, and participants who believe that inclusive and equitable practices are at the heart of a peaceful and just world. Each of us strives to honor diverse voices and lived experiences, examine our own biases and privileges, actively work to address inequities in our structures, and foster a community of open dialogue. We are committed to acting with accountability, transparency, reciprocity, authenticity, and empathy.
World Learning is an equal employment opportunity/affirmative action/veterans/ADA employer, committed to increasing the diversity of its workforce.