Student Services Advisor IApply (https://usc.wd5.myworkdayjobs.com/ExternalUSCCareers/job/Los-Angeles-CA/Student-Services-Advisor-I_REQ20126323/apply) Rossier School of Education Los Angeles, California
USC AND THE ROSSIER SCHOOL OF EDUCATION
The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-cla ss research university and join the "Trojan Family," which is comprised of distinguished faculty, staff, students, and alumni locally, nationally, and globally.
POSITION SUMMARY
Academic Advisor to the Rossier School of Education EdD Program in Organizational Change and Leadership (OCL).
- Advise online doctoral students on the requirements of the EdD degree, evaluate unusual student circumstances, gather relevant information, and propose solutions.
- Seek training in university software, processes, and policies, maintain currency of training, and serve as source of expertise for the program team.
- Create and maintain student records in databases. Analyze student data, design reports, and propose and execute strategic plans to manage student populations.
- Participate in budget analysis and tuition projections as they relate to student management.
- Compose communications to individual students, groups, and strategic partners, using email, social media messages, reports, guides, recorded advising modules, and live online sessions.
- Collaborate with other university offices to resolve issues of petitions, financial aid, grades, fees, etc.
- Collaborate with faculty regarding student progress, grades, texts and assignments, course scheduling, and teaching resources.
- Design and execute student events including orientation, immersions, receptions, conferences, and commencement, both in person and online, with some evening and weekend requirements.
This is an hourly, non-exempt position. This position is mostly remote with some on-campus requirements, including some evenings and weekends.
ROLE & RESPONSIBILITIES
- Provide academic counseling for online doctoral students. Advise on matters of curriculum, course and degree requirements, and progress in the program.
- Analyze student data, design reports, and propose and execute strategic plans to manage student populations.
- Participate in budget analysis and tuition projections as they relate to student advisement.
- Collaborate with faculty regarding student progress, grades, texts and assignments, course scheduling, and teaching resources.
- Ensure students are associated with the correct courses in the online learning system and are connected with their instructors and dissertation chairs.
- Design and execute student events including campus immersions, orientation, receptions, conferences, and commencement, both in person and online, with some evening and weekend requirements.
- Maintain currency on university policies, procedures and regulations pertaining to registration, course and degree requirements, graduation requirements, petitions, and other student services.
- Demonstrate a commitment to multicultural understanding, student diversity, and cultural competency.
- Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
QUALIFICATIONS FOR THIS POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Preferred Education: Master's degree in Education, Counseling, Social Work, Business, Social Sciences, or other appropriate fields.
- Highly developed interpersonal and communication skills that enable the Graduate Student Employee to adequately assess students' needs and guide them to the appropriate university resources.
- Demonstrated ability to provide critical thinking and problem-solving skills.
- Ability to meet deadlines and prioritize projects in the face of changing priorities and fluctuating workloads.
- Proficiency with Microsoft Office products, Internet, web content management systems, social media, and database computer programs.
- Ability to work effectively with students in a holistic manner with enthusiasm for providing excellent student-centered services.
- Ability to embrace, promote and articulate Rossier School of Education's mission:
To prepare leaders to achieve educational equity through practice, research and policy. We work to improve learning opportunities and outcomes in urban settings and to address disparities that affect historically marginalized groups. We teach our students to value and respect the cultural context of the communities in which they work and to interrogate the systems of power that shape policies and practices. Through innovative thinking and research, we strive to solve the most intractable educational problems.
ADDITIONAL DESIRABLE SKILLS/QUALIFICATIONS INCLUDE
- Experience in providing academic advising to graduate students
- Experience in managing large events with over 100 attendees
- Strong commitment to excellence
- Action and detail-oriented to ensure accuracy in complex task
- Strong organizational and time management skills
- Ability to work well independently and with a team
- Ability to manage and analyze data.
- Ability to troubleshoot student issues utilizing multiple resources effectively
- Excellent interpersonal and communication skills
Applications should be submitted viausccarreers.usc.edu (https://usccareers.usc.edu/) and should include the following:
- Resume or CV and a cover letter, ( Our system will allow you to add additional documentation by clicking the "upload" button in the same section where you attach your resume.)
- If you are a current USC employee, p lease visit the Career Worklet on the Workday Homepage (https://wd5.myworkday.com/usc/login.flex) and select "Find Jobs" to view USC Jobs.
Minimum Education: Bachelor's degree Additional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 1 year Minimum Skills: Student program or services experience.
REQ20126323 Posted Date: 11/08/2022