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Student Services Advisor I

University of Southern California
Westchester, CA
Closing date
Feb 16, 2023

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Student & Scholar Services
Position Type
Adviser / Advisor
Employment Type
Organization Type
College / University
The University of Southern California ("USC") is a leading private research university located in the heart of Los Angeles - a global center for arts, technology and international business. As the city's largest private employer, responsible for more than $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment in careers that span a broad spectrum of talents and skills across a variety of academic schools and units.

The Norman Topping Student Aid Fund (NTSAF), a unit within the Office of Academic Programs, is seeking a Student Services Advisor I to join its team. The Student Programs Advisor I will work collaboratively with the NTSAF team to help foster intellectual and personal development for NTSAF Scholars and Fellows through a wide variety of projects and initiatives. The team empowers NTSAF Scholars and Fellows to realize their full potential at USC, in their communities, and in life beyond the University through academic support and guidance, community-building programs, and financial assistance.

For more information, please visit the NTSAF website at:

  • Provide holistic advising and administrative support to Norman Topping Scholars and Fellows on an individual or group basis by helping them navigate the university and its resources.
  • Assist students in creating short and long-term goals to pursue new opportunities that explore academic interests and connect to the campus community (i.e. school, peers, and faculty).
  • Assist with planning and coordinating student programs, program services and special events (i.e. Summer Bridge, Topping Retreat, Welcome Week, and other workshops).
  • Assist in the management and coordination of NTSAF services and programs including program-related community outreach as well as other administrative operations.
  • Collaborate with campus partners to strengthen relationships and improve the quality of the student experience. Proactively disseminate information resources to students and colleagues.
  • Serve as an advocate, advisor and resource in handling student, parent, faculty, and staff concerns, requests, referrals, and grievances, especially with students at-risk or in crisis situations.
  • Utilize the USC Advisement Database, Student Information System (SIS) and other university information systems to access and maintain student records.
  • Stay informed on academic degree programs and academic opportunities.
  • Adhere to the highest standard of ethics and best practices of academic advising.
  • Maintain professional knowledge through participation in associations, committees, and workshops.
  • Perform other duties and responsibilities as assigned.

Required Skills/Abilities
  • Proven interpersonal skills working with a variety of different constituents, including, but not limited to, students, families, alumni, faculty, staff and administrators
  • Previous experience dealing with first generation, low-income college students in an institution of higher education
  • Maintain a caring, helpful, compassionate , and professional approach to advising students
  • Must have demonstrated organizational skills, and be able to undertake multiple tasks simultaneously while being able to prioritize
  • Must have demonstrated ability to handle sensitive and confidential student information within FERPA guidelines
  • Ability to work with constituents across a higher education campus environment (including, but not limited to: Administration, Financial Aid, Academic Units, Student Counseling , etc.)
  • Previous experience with WordPress, Canva, Qualtrics, and video capture tools, preferred
  • Previous experience with conflict resolution or crisis management, preferred


Minimum Education: Bachelor's degree

Minimum Experience: At least one year of experience in college student advising or a related field

Minimum Field of Expertise: education, social sciences, psychology, social work

Preferred Education: Master's degree in Student Affairs, Higher Education, Counseling, or a related field

Preferred Experience: 3+ years of experience in college student advising or a related field

Preferred Field Expertise: college student development, higher education administration, educational counseling

Application Procedure

As part of the application, candidates must upload one document file (Word or PDF) that contains the following: 1) a cover letter highlighting your advising philosophy and relevant work experience, 2) a resume (including telephone and e-mail address).

Minimum Education:

Bachelor's degree

Additional Education Requirements

Combined experience/education as substitute for minimum education

Minimum Experience:

1 year

Minimum Skills:

Student program or services experience.

Preferred Education:

Master's degree

Preferred Experience:

2 years

Preferred Skills:

Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at Inquiries will be treated as confidential to the extent permitted by law.

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If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:$9925/9925$85734.htmld

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