Carnegie Mellon is a global university. Our students, alumni and faculty hail from 100+ countries. CMU hosts one of the highest percentages of international students among all US institutions. With more than a dozen degree-granting locations, and more than 20 research partnerships, Carnegie Mellon has an international identity, global reach, and an excellent reputation worldwide.
Carnegie Mellon University's Office of International Education is searching for a Senior Associate Director of OIE for Foreign Student and Scholar Services. This is a dynamic opportunity for someone who thrives in an interesting and challenging work environment.
Core responsibilities will include:
- The Senior Associate Director of OIE for Foreign Student and Scholar Services has primary administrative leadership responsibility for F and J student and scholar services including setting policy, coordinating review of office practices, communication, education and outreach, development of best practices, and case management.
- Vision and leadership. This position partners with the Director of OIE to engage in setting strategic and operational direction and serves as the primary point of contact for foreign student/scholar immigration services and concerns. This position has a dual reporting relationship with the Director of OIE and to the Associate Vice President and Director of Enrollment Services and International Programs.
- Supervisor/Manager. The Senior Associate Director will supervise three managers and team leads overseeing foreign student and scholar advisors, immigration compliance, reporting and document production, and OIE operations. As an experienced professional, use knowledge of organization policies and practices, in combination with relevant government regulations to train and supervise staff, guide departmental contacts and ensure compliance and development of best practices. The Senior Associate Director will successfully balance institutional practice and policy with F and J regulations, leading foreign student and scholar services, including careful decision-making on complex student and scholar cases while maintaining confidentiality.
- F and J expertise. The Senior Associate Director will serve as the Responsible Officer (RO) for the University's Exchange Visitor Program, and as Principal Designated School Official (PDSO) for SEVP, responsible for related reporting requirements, updates, and responses to routine Department of State (DOS) and SEVP/Homeland Security (HSI) requests. They will take leadership on F and J services, including advising roles, business practices, response to regulatory changes, and service provision. The Senior Associate Director will be responsible for overseeing the maintenance of data integrity and functionality of the internal database relevant to OIE's compliance and reporting oversight. Impactful policy and/or comprehensive practice changes, and the most complex regulatory matters or individual cases, as necessary, will be referred to the OIE Director for consultation and advisement.
- Study Abroad emergency response. The Senior Associate Director will become familiar with study abroad emergency response to manage OIE response to emergency or urgent situations in the absence of the OIE Director and Associate Director of OIE Education for Study Abroad and perform other duties as assigned.
You must demonstrate:
- Knowledge of complex government regulations and policies and a proven track record of leading a team and integrating policies and compliance with every-day practice
- A proven record of successful partnerships and the ability to collaborate closely with staff within own office as well as colleagues across campus
- The ability to exercise good judgement, adaptability and creative-problem solving when working in a complex environment
- International education leadership and supervisory experience
- Cross-cultural sensitivity; excellent writing, editing and speaking skills; comfort in presenting before a large audience; ability to work cooperatively and productively in a professional setting; ability to initiate and lead including big picture perspective as well as implementation of detailed plans; organization and keen attention to detail; deep understanding of F and J non-immigrant regulations and SEVIS; recognition of importance of sensitive deadlines; ability to work well with faculty, staff and students throughout the university
Flexibility, excellence, and passion are vital qualities within the Office of International Education, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners with a high level of integrity, professionalism and care. We are looking for someone who shares our values and who will support the mission of the university through their work.
- Master's degree or equivalent combination of training and experience
- At least 5-10 years of experience in student/scholar immigration issues and higher education administration, with at least 3 years at a high or very high research institution.
- Experience serving as the Responsible Officer (RO) for the University's Exchange Visitor Program and/or as the Principal Designated School Official (PDSO) for SEVP
- Previous/current responsibility for interpretation and documentation of institutional practice or policy regarding F and J immigration matters. Careful attention to detail and compliance with regulations is essential.
- Previous/current responsibility for correct interpretation of SEVIS regulations in a fluid environment; development and implementation of business procedures.
- Prior supervision of professional and support staff. Direct reports will include the Associate Director and Foreign Student/Scholar Advisor, Assistant Director of Compliance, and Assistant Director of OIE Operations overseeing 12 to 15 full time staff, and seasonal peak-time staff.
- Demonstration of the establishment and/or delivery of a robust training and professional development plan and structure for staff who serve foreign students and scholars
- Experience working, living, and/or studying abroad
- Preferred experience: Working in an office that uses Sunapsis international case management software and/or expertise in Sunapsis software
- Successful Background Check
- Must be a legal US citizen or US permanent resident ("green card" holder)
Are you interested in this exciting opportunity? Please apply!
CMU's COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements. The most up-to-date information on CMU's COVID-19 mitigation requirements can be found here: Minimum Requirements to Return to Campus.
Staff - Regular
Full Time/Part time
- Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.
- Click here to view a listing of employee benefits
- Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
- Statement of Assurance