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Assistant Director of Student Services

Harvard University
South Boston, MA
Closing date
Dec 8, 2022

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Student & Scholar Services
Position Type
Assistant Director
Employment Type
Organization Type
College / University
Additional Information

Harvard University offers an outstanding benefits package including:
  • Time Off: 3-4 weeks paid vacation, paid holiday break, 12 paid sick days, 12+ paid holidays, and 3 paid personal days per year.
  • Medical/Dental/Vision: Excellent and affordable medical, dental & vision plans, with coverage beginning as of an employee's start date.
  • Retirement: University-funded retirement plan with full vesting after 3 years of service.
  • Tuition Assistance & Reimbursement Programs: $40 per class at the Harvard Extension School, discounted options through participating Harvard graduate schools, and reimbursement options for accredited schools outside of Harvard.
  • Transportation: 50% discount on MBTA passes, as well as additional options (rideshare, biking, etc.) to assist employees in their daily commute.
  • Wellness & Professional Development: Programs and classes at little or no cost, including stress management, hard & soft skills development, career planning, massages, nutrition, meditation, and complimentary health services. Additionally, access to Harvard athletic facilities, libraries, campus events -- and many discounts for various cultural and leisure activities throughout metro Boston.

Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!
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  • The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.
  • Harvard University requires pre-employment reference checks and background screenings.
  • This position has a 90 day orientation and review period.
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The University requires all Harvard community members to be fully vaccinated against COVID-19 as detailed in Harvard's Vaccine Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's "COVID-19 Vaccine Information" webpage.

Basic Qualifications
  • Bachelor's degree or equivalent work experience required
  • Minimum of 5 years' relevant work experience

Position Description

The Harvard T.H. Chan School of Public Health is dedicated to advancing the public's health through learning, discovery, and communication. The field of public health is inherently multi-disciplinary and so, too, are the interests and expertise of the School's faculty and students. Within this rich and diverse environment, the Office for Student Services (OSS) delivers a wide variety of services and programs to enrich the student experience - from applicant to alumni.

Reporting to the Associate Dean for Student Services, the Assistant Director provides broad administrative support to the division, partnering with senior leaders and engaging with faculty and staff across the School as well as students, alumni, employers, and vendors. Among the primary responsibilities are assisting with the implementation of the division's strategic plan, managing division-wide reporting and metric tracking, leading commencement planning and execution, supporting events and programming across OSS, student communication, project management, and general administration. The assistant director is a dynamic generalist role with varied responsibilities serving multiple offices. Communication, collaboration, and strong customer-service orientation are integral to success, as are technical and administrative skills, and the ability to manage tasks and meet deadlines.

The following responsibilities are included but not limited to:
  • Assist with OSS strategic planning and implementation of strategies and key measures. Provide progress reporting to the Associate Dean, identifying gaps and opportunities that cross individual units.
  • Provide project management for OSS committees and working groups.
  • Design, prepare and deliver OSS division-wide progress reports and metric tracking.
  • Support the implementation of policies and procedures across Academic Departments and programs.
  • Lead the planning and execution of the Harvard Chan School Convocation, Award Ceremony, and Commencement, serving as primary point of contact for all collaborators and stakeholders. Manage the budget and volunteers for convocation and the award ceremony.
  • Support other major events such as Orientation and Admitted Students' Day.
  • Lead processes related to Student Code of Conduct investigations: responsible for triaging misconduct reports, conducting research and interviews, providing information and documentation to the Associate Dean for Student Services, attending Council meetings, and record keeping.
  • Under the direction of the Harvard International Office (HIO) and working in collaboration with Admissions, Financial Aid, and Registrar's offices, manage student visa changes including extensions and funding changes and updating ISSM.
  • Collaborate across the School on behalf of the Office of Student Services and serve as a representative for the Associate Dean in their absence.
  • Manage the process for evaluating and analyzing the effectiveness of student services; e.g., student feedback forums, and surveys.
  • Work with OSS units to ensure that the web site and Student Handbook are updated annually.
  • Serve as back-up in the absence of the Office Manager; e.g., processing invoices, reimbursements, and P-Card charges.
  • Consult with course scheduling to ensure appropriate exam schedules.
  • Perform other duties and projects, as assigned.

PLEASE NOTE: This is a hybrid position and this position will be based in Boston, MA. Additional detail pertaining to this position will be discussed during the interview process. All remote work must be performed in a state in which Harvard is registered to do business (Connecticut, Massachusetts, Maryland, Maine, New Hampshire, New York, Rhode Island, Vermont, California (exempt staff only), Georgia, Illinois, New Jersey, Virginia, and Washington).

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