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Student Services Manager

University of Southern California
Westchester, CA
Closing date
Feb 16, 2023

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University
Under the direction of the Associate Dean for Student Affairs, the Director of Student Affairs will provide oversight of student services functions to Doctor of Medicine Students. The Director will provide supervision and oversight of staff ensuring that the identified goals and objectives of the Office of Student Affairs are accomplished in accordance with educational objectives and mission of the School of Medicine.

Essential Responsibilities:
  • Manage the administration of non-curricular program activities and services directed to students who enroll at Keck School of Medicine (KSOM), which includes support of educational, social, cultural, recreational, and general welfare needs of students. Areas of oversight include: the residency application and match process, student interest groups, student affinity groups, event planning including orientation activities, white coat ceremony, and graduation, academic support and advising, and student well-being.
  • Oversee third and fourth year scheduling including track placement, site lotteries and schedule changes.
  • Manage the absence/attendance process. Work with academic departments and Office of Curriculum to ensure students are compliant with completing educational activities due to absence.
  • Supervise the administrative functions of the medical student coaching, academic support and well-being program. Attend program meetings and resolve administrative issues as needed to ensure objectives of these programs are achieved.
  • Exercises independent judgement, solves problems, supervises, and develops innovative approaches to the management of a wide variety of student affairs programs and initiatives, which includes working across units and departments in KSOM.
  • Provides advice and assistance to prospective, new and continuing medical students about student support services and non-curricular programming.
  • Interprets and communicates student affairs policies, procedures, and guidelines to applicants, students, faculty, and staff.
  • Develops and implements new or revised program policies, goals, and objectives for the student affairs unit; presents recommendations to the Associate Dean for Student Affairs & administration as appropriate.
  • Oversee student services staff and services staff. Determines work priorities of subordinates and conducts job performance evaluations as requested/required. Manages the performance of staff to ensure that individuals are supported and challenged to provide exemplary service to improve the quality of medical student affairs programs and services.
  • Develops and prepares annual budget, reports, and financial projections for the Office of Student Affairs.
  • Coordinates activities to assess effectiveness of student affairs operations and services. Support the preparation of LCME accreditation and other accreditation documentation that pertains to student affairs programs and processes.
  • Participates in staff meetings, professional development seminars, and as a member of internal and external KSOM internal and external committees, as requested/required.
  • Represents KSOM program at various community and student functions.
  • Manages and administers needs assessment, evaluates, and analyzes student services activities effectiveness; develops recommendations; implements activities as required and takes appropriate action to ensure efficiencies and accuracy.
  • Special projects as assigned, including preparing reports for internal and external stakeholders.


Minimum Education: Bachelor's degree

Combined experience/education as substitute for minimum education Minimum Experience: 5 years

Minimum Field of Expertise: Supervisory experience in student programs and services

Preferred Education: Master's degree

Preferred Experience: 7 years

Skills: Analysis, Assessment/evaluation, Analysis, Assessment/evaluation,Budget control, Budget development, Communication -- written and oral skills Conceptualization and design, Conflict resolution, Counseling, Creative writing and editing, Curriculum development, Development/fundraising, Interpretation of policies/analyses/trends/etc. Interviewing, Knowledge of applicable laws/policies/principles/etc., Managerial skills, Marketing, Negotiation, Networking, Organization, Planning, Problem identification and resolution, Project management, Public relations, Public speaking/presentations, Research, Scheduling, Staff development, Statistical analysis., Teaching/training

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at Inquiries will be treated as confidential to the extent permitted by law.

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