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Student Services Manager Bilingual (Sp/Eng)

Voices College Bound Language Academies
San Jose, CA
Closing date
Dec 11, 2022

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University

Though 9 in 10 Latino young adults say a college degree is important for success in life, fewer than 15% age 25 or older hold a bachelor’s degree. Voices College-Bound Language Academies exists to change that.

Voices is a public charter school network with a mission to prepare all students for the challenges of higher education through the context of an academically rigorous dual immersion program. Every student, regardless of home language, graduates bilingual and biliterate in English and Spanish.

Role Summary

Voices Academies’ Student Services Manager (SSM) will be an inspiring and motivating educator who can work independently. Reporting to the Principal and Director of Special Populations, the Student Services Manager will form part of the schools leadership team. The SSM must have demonstrated experience with behavior management systems, special education services, and crisis intervention. In addition, the position contributes to the development of long-range and short-term goals and operating plans for the school sites’ specialized programs by participating with other leadership team members in the formulation of goals and priorities. The SSM will have an unwavering commitment to lead the planning, development, implementation, and maintain the day-to-day operations of special education and crisis intervention services at a Voices Academies site. SSM must hold the belief that all students can achieve at a high academic level with adequate support, resources and individual academic plans for students with learning needs. This role will oversee, train, manage, and support the Special Education department.

Key Responsibilities

Student Services Manager:

Support the mission, vision, and core values of Voices College-Bound Language Academies

Serve as the Section 504 administrator, collaborate with Voices’ school site leaders to identify students who are eligible for 504 plans, maintain a centralized system for 504 documentation and implementation

Promote student culture in conjunction with the Dean of culture, to build a positive school culture and set clear behavioral expectations for students and families

Administer ongoing training and support to school site teachers and staff on all student support related matters; including but not limited to mandated reporter training, crisis intervention training, and professional development on Student Services policies, procedures, and functions

Work with site leadership (Principal, Dean of Culture) on the development of high quality Special Education programming; ensure the school site has data-driven strategies that are likely to accelerate performance for students with special needs

Be responsible for staying up-to-date on best practice and research in Special Education; connect organizational and site leadership with new research and professional development opportunities as appropriate

Collaborate with the Director of Special Populations in the development of new SPED programs and project manage the implementation/operationalizing of new programs

Manage and coordinate school Crisis Intervention Plan. Be point person in the event of a crisis situation (death of student, suicide, etc.). Provide consultation to all staff, as needed, in the event of a crisis situation to solve difficult emotional issues

Foster and maintain positive relationships with outside stakeholders, including county, state, and federal agencies relative to student services

Assist with school or system student support initiatives, such as restorative practices, social emotional learning programs, etc.

Interpret, prepare, and disseminate information regarding Education Codes and legal mandated changes in regard to attendance, student discipline, and due process

Other duties as assigned

Coach and Manage:

Train, manage, observe and support Special Services team: Education Specialists, Intervention Teachers and Special Education Associate Teachers

Ensure compliance of policies and procedures related to special services are met and upheld by all school staff

Support the Education Specialist(s) in monitoring student performance data and effectiveness of instructional responses

Complete special projects as assigned, assist administrators with problem identification and solution, mediate disputes, and develop written reports as appropriate

Develop staff professional development trainings and growth-plans based on weekly observations and feedback sessions

Special Education Site Leader:

Support the Director of Special Populations in leading site professional development; ensure PD plans are powerful, effective, and in alignment with Voices’ values and mission

Ensure legal compliance of all Special Education programs, staff, and IEPs; audit IEPs regularly for compliance and quality

Meet regularly with the Special Services Team regarding coaching practice, professional development, data analysis, etc.

Lead and manage all special services contracts and partnerships to support Special Education students

Work with the Director of Special Populations, teachers and support staff to problem solve and to identify, practical, and effective differentiation strategies to meet student learning needs

Voices Academies Student Services Manager candidates will have the following:

Ensure systematic ELD instruction is consistent

Attend systematic ELD trainings and/or lead school site ELD trainings

Work with principal and DOSP during ELD walkthroughs and thought partner to address hot spots


Required Qualifications:

Bachelor’s degree required

CA Multiple Subject Clear Credential

Minimum 5 years of teaching experience and 2 Coaching/Instruction leadership

Proven experience working effectively with special student populations

Demonstrated passion for the mission, vision and values of Voices Academies with a deep commitment to improving the lives of students from low-income communities

Proven leadership skills and experience supervising, coaching, and evaluating the performance of assigned staff

Excellent oral and written communication skills in English and Spanish

Outstanding written, speaking, and organizational skills with experience interacting with a broad range of stakeholders

Commitment to accelerated educational progress of children

Experience or commitment to public education, social justice, efficacy and equity

Works well in a high pressure environment

Personal and Professional - Finally, the ideal candidate will hold the following personal and professional competencies:

Leadership - Couple strong management with excellent interpersonal skills in leading an organization in one’s functional domain

Relationship - Develop relational trust across constituencies, by maintaining a positive attitude with students, parents and staff, while also maintaining confidentiality

Organization - Be intensely execution-oriented and frighteningly organized, allowing one to work in a fast paced, but sometimes unpredictable, environment

Perspective - Combine maturity, humility, a strong work ethic, a sense of humor, and a roll-up-my sleeves attitude to celebrate successes as well as navigate times of ambiguity and high levels of stress

Professionalism - See oneself as an ambassador of the school, presenting oneself both positively and professionally at all times and with all constituents

Preferred Qualifications:

Knowledge of and experience working with low-income communities preferred

Proven track record of success managing school employees to achieve ambitious goals

Ability to plan, organize, assess and direct student support services programs and activities

Knowledge of and the ability to interpret, apply, and explain current applicable laws, codes, regulations, policies, and procedures relating to student support services programs

Understanding of dual immersion instructional practices and school design and the unique characteristics of public charter schools is a plus

High proficiency in Microsoft Excel, PowerPoint, Word, and Google Apps

Working Conditions: Regular requirement to stand, sit, walk, talk, hear, see, read, speak, reach, stretch with hands and arms, stoop, kneel and crouch

Lift and carry objects weighing up to 50 lbs.

Occasional evening and or weekend work

Occasional travel

Willingness to be trained as needed

Prior to Employment: Once an offer has been extended, a candidate must meet the following criteria to receive a final agreement:

First Aid/CPR Certification

Clear Criminal Background Check

Valid TB Clearanc


Key Compensation:

Salary range: $75,000 to $88,500

Medical benefits

Exceptional growth opportunities

Retirement plan

Employment: Reports directly to Principal and Director of Special Populations

Permanent Salaried, Exempt Position

At-Will Agreement

If you have any questions about this position, please contact our hiring team by email at . Thank you.

Voices College-Bound Language Academies is an equal opportunity employer. It is the policy of Voices to afford equal employment and advancement opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, ethnicity, ancestry, sex, sexual orientation, age, physical or mental disability, marital status, citizenship status, medical condition, or any other legally protected status.

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