Student Services Coordinator

Student Services Officer 1

Job Code: 7501

Job Grade: F

FTE: 100%, Exempt

Stanford's Online High School is an accredited, diploma-offering, highly selective independent high school, offering courses for grades 7-12. The mission of Stanford Online High School (OHS) is to create a worldwide learning community of diverse, intellectually passionate students and teachers. Through vibrant seminars, the rigorous curriculum challenges students to reason analytically, think creatively, and argue critically. Beyond the classroom, collaborative extracurricular activities cultivate lasting relationships among students and teachers. The school's supportive environment fosters independence, strength of character, and a lifelong pursuit of knowledge.

Stanford Online High School is also the home of Stanford Pre-Collegiate Studies (SPCS), which provides a diverse array of academic enrichment programs that take place in both the summer and the academic year. SPCS programs serve intellectually curious pre-college students from around the world.

The Student Services Coordinator will join the SPCS Outreach Programs team, which is responsible for planning and implementing Summer Institutes, Stanford Humanities Institute, Stanford University Mathematics Camp (SUMaC), Stanford Middle School Scholars Program and Stanford Math Circle. The Student Services Coordinator will provide advanced administrative support, customer service and project assistance for SPCS programs.

Your past experience with administrative support, collaborative project management, customer service, and support for students from underrepresented backgrounds are a strong alignment for this role. Candidates who are detail oriented, enjoy helping students, and have a positive attitude are encouraged to apply.

• Stanford Online High School and Stanford Pre-Collegiate Studies offices are located at the Stanford Redwood City Campus, however this position is eligible for hybrid work arrangement upon mutual agreement.*

Your responsibilities include:

• Serving as primary liaison for all student, parent or guardian concerns arising out of pre-college programs, responding to all inquiries and providing routine customer service during summer programs using knowledge related to current policies. Provide and implement recommendations to improve customer service.
• Supporting instructional services, such as distribution of program surveys to summer staff and students; collecting and analyzing survey results in collaboration with senior staff; preparing reports, collecting evaluations from instructors and distributing session evaluations for each participant, distributing course feedback to instructors, and supervising the day-to-day work of student and contingent workers who support both summer and academic year programs.
• Coordinating instructor supply orders for online summer and academic year programs, soliciting and communicating supply needs to the Business Office and program participants; collaborating with the Business Office to ensure accurate and functional workflows and ordering.
• Liaising with the Business Office to support summer residential programs and secure necessary resources in anticipation of executing residential and in-person programs. Support the residential team with supply inventory, logistical plans, transportation and replenishing of supplies, events and reservations, and provide input on process improvement.
• Coordinating with the Business Office and Finance to submit honoraria for guest speakers; support residential staff purchasing, tracking expenditures and elevating concerns.
• Drafting documents, correspondence and presentations, course handouts and reports; perform copy editing for instructional and marketing materials. Create, maintain, modify, and ensure accuracy of content and tone.
• Other duties may include on call support during summer programs, in-person event planning and execution, and support for student accommodations needs.

To be successful in this position, you will bring:

• Bachelor's degree and two years of relevant experience or combination of education, training, and relevant experience.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
• Ability to establish effective and cooperative working relationships with students, instructors, staff, parents, guardians, colleagues, and the public
• Commitment to anti-bias education and diversity, equity, and inclusion, access and belonging, approaching work duties through this lens.
• Strong communication skills to clearly and effectively communicate information to internal and external audiences and management.
• Knowledge of project management best practices.
• Relevant computer systems/technology experience.

In addition, preferred requirements include:

• Excellent organizational skills and attention to detail.
• Ability to take initiative and ownership of projects.
• Understanding of financial transactions.
• Experience working productively with individuals from a variety of backgrounds, and the ability to discern how marginalized populations may have differing needs.
• Self-motivation, action-orientation, ability to work independently and cross-functionally and make sound decisions.
• Experience working in an independent school setting, in a higher education setting or with the pre -college student population.
• Ability to demonstrate tact and diplomacy when dealing with difficult issues and/or diverse organizations.
• An ability to foster a cooperative work environment.

Working Conditions:

• Routine extended working hours during peak cycles; travel to school/unit sites across university.
• On-call rotation during program dates, committing to planned and unplanned after-hours and weekend work while summer programs are in session

Why Stanford is for You

Imagine a world with limitless connections and access to knowledge. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply

We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and résumé along with your online application.

• Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
• Visa sponsorship is not available for this position. All candidates must be eligible to work in the U.S.
• Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
• Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

All employees may be subject to Stanford's travel policy, if relocating from outside of California, and are expected to perform work on-site. Please note that you will be subject to all COVID-19 requirements for Stanford employees, which includes being fully vaccinated for COVID-19 pursuant to our vaccination policy.

Additional Information

• Schedule: Full-time
• Job Code: 7501
• Employee Status: Regular
• Grade: F
• Department URL: https://as.stanford.edu/
• Requisition ID: 97040