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Student Services Associate

Union County College
Cranford, NJ
Closing date
Jan 31, 2023

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University
Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.

Campus: Plainfield

General Description:

The Student Service Associate is the initial contact with students seeking entry into the college and with existing students seeking services. The Associate will provide guidance and direction; therefore she/he must be fully familiar with every aspect of student services that a prospective or current student may utilize.

Characteristics, Duties and Responsibilities:

Provides direction, process overview and information to students, parents, and others regarding: the College admission process, registration, financial aid, student account functions, College programs, activities and student services. Provides referrals for the Americans with Disabilities Act and other special needs.

Monitors services and flows of traffic in the Student Development One Stop Centers.

Performs cashiering function as well as clerical tasks including (but not limited to) heavy telephone and in person inquiry, preparing correspondence and mailings, data input, filing reports, scanning of documents, opening and distribution of mail.

Responsible for the review and correct payment processing, posting of account charges and payments, processing tuition waivers, resolving account inquiries, and receiving documentation from special billing type students.

Supports Student Service Generalists and Specialists in performance of their duties as it relates to programming (i.e.: Financial Aid Literacy workshops, New Student Orientation).

Support the testing center for proctoring of classroom tests, administration of CLEP , and ESL testing, as well as other associated tests.

Ability to exercise impeccable customer service skills in establishing and maintaining effective working relations with students and College community. Must be able to service multiple students at once.

Performs other duties as assigned.

Education Requirements:

Associate degree required.


Minimum of one (1) year of office & customer service experience.

Competencies and Skills Required:

Minimum of one (1) year of office & customer service experience.

Physical Demands and Work Environment:

This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

Work may require long periods of standing.

No or very limited exposure to physical risk.

Some travel required.

Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.

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