Admissions Advisor Berklee Online

Employer
Berklee College of Music
Location
South Boston, MA, Working from home
Posted
Dec 06, 2022
Closes
Jan 26, 2023
Ref
846304947
Specialty
Admissions
Position Type
Adviser / Advisor
Hours
Full-time
Employment Type
Permanent
Organization Type
College / University
Job Description:

Accessible, affordable, and career-focused, Berklee Online is the premier innovator and largest provider of worldwide music education. Since 2002, Berklee Online has provided more than 75,000 students from 144 countries with the renowned curriculum of Berklee College of Music, at a fraction of the cost. Students receive expert music instruction and unparalleled networking opportunities through Berklee Online's master's programs, bachelor's degree majors, certificate programs, and more than 200 courses. Berklee Online has received dozens of national awards in recognition of quality programming, instruction, and innovation in online education, and most tellingly, earned an unprecedented 97 percent student satisfaction rate in a recent graduate survey. Students emerge from Berklee Online with a portfolio of professional work-cultivated by critical feedback from Berklee College of Music's same legendary instructors-and the skills to exceed the demands of a rapidly evolving music industry.

Job Description/Function

Under the direct supervision of the Senior Manager of Frontline Admissions, the Admissions Advisor is the first point of contact for all Berklee Online inbound admissions phone calls and emails. The Admissions Advisor is responsible for recruiting qualified candidates for the online school appropriately and professionally while maintaining a high level of customer service to prospective and existing Berklee Online course and certificate students.

Capabilities Required (Experience, Education, Skills)

* Bachelor's degree, preferably with a concentration in a music-related field
* Up to 3 years of high-quality customer service and/or sales experience
* Excellent verbal and written communication skills
* Strong time management habits
* Ability to work independently and make decisions based on established guidelines
* Must be goal-oriented and highly ethical
* Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions.
* Expertise in maintaining a customer database
* Must be a self-starter who works well with others in a team-oriented environment
* A willingness and ability to collaborate with other business groups within the organization to help meet and exceed goals
* Knowledge of today's music styles, leading musical figures, music technologies, and the general structure of the music industry.
* Music Performance, Music Production, or Music Business background preferred
* 1 late shift would be required weekly and some weekend and after-hours work may be required when needed, usually around key deadlines
* Work is usually performed in a typical interior/office work environment, mostly sitting.

Use of Capabilities (Illustrated by Typical Activities)

* Manage inquiries from prospective students through telephone and email
* Advise prospective students on suitable programs in accordance with their qualifications and objectives
* Maintain a customer service database containing relevant information and profiles that can be used for research, targeting, marketing, and customization
* Make prompt and effective contacts to assure that enrollment and service level goals are met
* Maintain outreach correspondence with the existing non-degree student body
* Understand and communicate Berklee Online policies so that they are easily understandable to students
* Transfer Berklee Online degree applicants, Berklee campus students, and Berklee summer programs students to appropriate stakeholders in a professional and seamless manner
* Actively participating in the hiring process and providing one-on-one training for all new admissions advisors
* Participate in/lead live Q&A webinars for prospective and active students
* Maintain liaison with all organizations and individuals involved in the enrollment and admissions process
* Advise parents, students, and prospective students about educational planning
* Encourage all students and prospective students with counseling and advice
* Proactively staying up-to-date on all new offerings and changes in programming, policies, and procedures
* May have additional project responsibilities when needed

The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Incomplete applications will not be considered. The position will remain open for applications until filled.

This position may provide an opportunity for limited remote work

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

* Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Staff