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Student Services Specialist

Marshall University
Chesapeake, OH
Closing date
Feb 2, 2023

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Student & Scholar Services
Position Type
Employment Type
Organization Type
College / University
Position Details

Get to Know Us!

Marshall University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1837 and named after Chief Justice John Marshall, definer of the Constitution, Marshall University advances the public good through innovative, accredited educational programs. We are located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley and Beckley. Marshall University's mission, inspired by our Vision and Creed, includes a commitment to:
  • Offer a wide range of high quality, affordable, and accessible undergraduate, graduate, and professional education that prepares students to think, learn, work, and live in an evolving global society.
  • Create opportunities and experiences to foster understanding and appreciation of the rich diversity of thought and culture.
  • Maintain a dynamic intellectual, artistic, and cultural life by promoting and supporting research and creative activities by undergraduates, graduates, and faculty.
  • Contribute to the quality of life of the community, region, and beyond through applied research, economic development, health care, and cultural enrichment.
  • Cultivate the development of an inclusive, just, and equitable community.

Come Meet Marshall and discover what it means to be part of the Marshall University family!

Come join our Herd!

We are committed to attracting and retaining quality faculty and staff. In doing so, Marshall University offers outstanding benefit packages to eligible employees only. (E-Class in the job posting). Marshall University Research Corporation (MURC) employees have different benefit options than those listed below.
  • Work week is 37.5 hrs.
  • A great highlight in December is that Marshall University employees receive almost two weeks off for Winter Break!
  • Holidays - Employees receive 13 Paid Holidays
  • Annual and Sick Leave - Classified Staff, Non-Classified Staff and 12-month Faculty earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year. ) Employee Leave
  • Health Insurance - Marshall University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA). There are seven (7) health benefit plans.
  • Educational/Tuition Benefits - Marshall University provides tuition benefits to regular employees (after probationary period) and their dependent children.
  • Retirement Plans - Marshall University offers retirement through Teachers Insurance and Annuity Association (TIAA). Full-time benefits eligible employees must participate in the mandated retirement plan (401(a)).
  • Life Insurance - Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
  • Wellness Programs - PEIA provides various care management programs and the Pathways to Wellness program.

We are . . . Marshall!

Position Information

Position Title Student Services Specialist Banner Position Number 000800 E-Class CX - Class Exempt FT - .53 or > Department Dean - College of Science - MU2500


The Student Services Specialist performs a variety of tasks associated with the academic support, retention, and progression of students admitted to the College of Science. Assists students in routine activities (financial aid, career ed, registration, employment, payments, etc., and monitors academic progress; works to take care of student needs to maintain continuous enrollment and success, collects data, generates reports, processes forms, provides information, maintains confidential information, prepares routine and special reports, other duties as assigned.

Full description:

The Student Services Specialist performs a variety of tasks associated with the academic support, retention, and progression of students within the College of Science. The Student Services Specialist should also be able to work hand-in-hand with professional school requirements when advising pre-professional majors (pre-med, pre-dentistry, pre-chiropractic, pre-veterinary, pre-pharmacy, pre-PT, and others).

The Students Services Specialist is a professional who will actively pursue the development of a holistic advising relationship to facilitate the success, retention, and continued progression of each student within the College of Science. The Student Services Specialist must be able to identify and recognize students' goals, needs, fears, and anxieties and have knowledge of all campus resources available to support student success.

Problems faced in this position are highly varied, complex, and often non-recurring, which may require novel and creative approaches to resolution. Job responsibilities require the ability to

develop and evaluate alternatives for possible courses of action. Work is performed within guidelines and established standards.

Salary Range $39,300-$44,400 - Salary may be increased based off education, experience, and internal equity. Salary Type Salary Time Type Full-Time Work Location MU - Marshall University


Must be able to perform all essential job duties as outlined in the job description.

Required Qualifications


Master's degree required.


Previous experience in advising/counseling (2 years). Previous work with at-risk student population (2 years). Proficiency with Microsoft Office (2 years). Experience with Banner or other student information systems (1 year). Accurate and confidential record keeping (1 year).

Must be able to perform all essential job duties as outlined in the job description.

Preferred Qualifications


Counseling, student personnel (guidance and counseling), Psychology, or related field


Experience in professional coaching/advising. Experience using EAB Navigate academic advising platform (1 year). Experience teaching (1 year). Supervision of students or other part-time employees (2 years)

Posting Detail Information

Posting Number MU830E Open Date 12/21/2022 Close Date Open Until Filled Yes Special Instructions Summary

The search committee requests that up to three reference letters to be submitted with your application. Please enter your references' information in the Reference Letter Submission section of the application. Your references will be notified via email to submit their reference letters to the search committee in our Applicant Tracking system.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  • Resume
  • Cover Letter

Optional Documents

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