Assistant Director of Student Services

3 days left

Harvard University
Harvard Square, MA
Jan 12, 2023
Jan 31, 2023
Position Type
Assistant Director
Employment Type
Organization Type
College / University
60382BRAuto req ID:60382BRJob Code:S0357P FSS Student Servics Officr III Location:USA - MA - Boston Business Title:Assistant Director of Student ServicesSub-Unit:------------ Salary Grade ( :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills: The following job-specific skills and competencies are preferred:
- Bachelor's degree
- Previous experience in a higher education student services environment.
- Experience maintaining and updating websites.
- Experience using office technology, especially MS Office suite and CRM or other database.
- Demonstrated organizational skills.
- Works both as a member of a highly collaborative team as well as independently.
- Excellent verbal and written communication skills, including addressing diverse audiences.
- Demonstrated cultural competence and proven effectiveness in serving the needs of a diverse graduate student population.
The following cultural competencies are also preferred:
- Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments
- Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion
- Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity
- Experience fostering and reinforcing an environment that values unique experiences, cultures, backgrounds, and goals
Additional Information: Harvard University offers an outstanding benefits package including:
- Time Off: 3-4 weeks paid vacation, paid holiday break, 12 paid sick days, 12+ paid holidays, and 3 paid personal days per year.
- Medical/Dental/Vision: Excellent and affordable medical, dental & vision plans, with coverage beginning as of an employee's start date.
- Retirement: University-funded retirement plan with full vesting after 3 years of service.
- Tuition Assistance & Reimbursement Programs: $40 per class at the Harvard Extension School, discounted options through participating Harvard graduate schools, and reimbursement options for accredited schools outside of Harvard.
- Transportation: 50% discount on MBTA passes, as well as additional options (rideshare, biking, etc.) to assist employees in their daily commute.
- Wellness & Professional Development: Programs and classes at little or no cost, including stress management, hard & soft skills development, career planning, massages, nutrition, meditation, and complimentary health services. Additionally, access to Harvard athletic facilities, libraries, campus events -- and many discounts for various cultural and leisure activities throughout metro Boston.
Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!

- The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.
- Harvard University requires pre-employment reference checks and background screenings.
- This position has a 90 day orientation and review period.

The University requires all Harvard community members to be fully vaccinated against COVID-19 as detailed in Harvard's Vaccine Requirements ( . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's "COVID-19 Vaccine Information" webpage ( .
Department:Office of Student ServicesPre-Employment Screening:Education, IdentityJob Function:Faculty & Student Services School/Unit:Harvard T.H. Chan School of Public Health EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:
- Bachelor's degree or equivalent work experience required
- Minimum of 5 years' relevant work experience
Working Conditions:
- Work is performed in an office setting
- May be required to work nights and weekends
Position Description: The Harvard T.H. Chan School of Public Health is dedicated to advancing the public's health through learning, discovery, and communication. The field of public health is inherently multi-disciplinary and so, too, are the interests and expertise of the School's faculty and students. Within this rich and diverse environment, the Office for Student Services (OSS) delivers a wide variety of services and programs to enrich the student experience - from applicant to alumni.
Reporting to the Associate Dean for Student Services, the Assistant Director provides broad administrative support to the division, partnering with senior leaders and engaging with faculty and staff across the School as well as students, alumni, employers, and vendors. Among the primary responsibilities are assisting with the implementation of the division's strategic plan, managing division-wide reporting and metric tracking, leading commencement planning and execution, supporting events and programming across OSS, student communication, project management, and general administration. The assistant director is a dynamic generalist role with varied responsibilities serving multiple offices. Communication, collaboration, and strong customer-service orientation are integral to success, as are technical and administrative skills, and the ability to manage tasks and meet deadlines.
The following responsibilities are included but not limited to:
- Assist with OSS strategic planning and implementation of strategies and key measures. Provide progress reporting to the Associate Dean, identifying gaps and opportunities that cross individual units.
- Provide project management for OSS committees and working groups.
- Design, prepare and deliver OSS division-wide progress reports and metric tracking.
- Support the implementation of policies and procedures across Academic Departments and programs.
- Lead the planning and execution of the Harvard Chan School Convocation, Award Ceremony, and Commencement, serving as primary point of contact for all collaborators and stakeholders. Manage the budget and volunteers for convocation and the award ceremony.
- Support other major events such as Orientation and Admitted Students' Day.
- Lead processes related to Student Code of Conduct investigations: responsible for triaging misconduct reports, conducting research and interviews, providing information and documentation to the Associate Dean for Student Services, attending Council meetings, and record keeping.
- Under the direction of the Harvard International Office (HIO) and working in collaboration with Admissions, Financial Aid, and Registrar's offices, manage student visa changes including extensions and funding changes and updating ISSM.
- Collaborate across the School on behalf of the Office of Student Services and serve as a representative for the Associate Dean in their absence.
- Manage the process for evaluating and analyzing the effectiveness of student services; e.g., student feedback forums, and surveys.
- Work with OSS units to ensure that the web site and Student Handbook are updated annually.
- Serve as back-up in the absence of the Office Manager; e.g., processing invoices, reimbursements, and P-Card charges.
- Consult with course scheduling to ensure appropriate exam schedules.
- Perform other duties and projects, as assigned.
PLEASE NOTE: This is a hybrid position and this position will be based in Boston, MA. Additional detail pertaining to this position will be discussed during the interview process. All remote work must be performed in a state in which Harvard is registered to do business (Connecticut, Massachusetts, Maryland, Maine, New Hampshire, New York, Rhode Island, Vermont, California (exempt staff only), Georgia, Illinois, New Jersey, Virginia, and Washington).
Commitment to Equity, Diversity, Inclusion, and Belonging: At the Harvard T.H. Chan School of Public Health, we believe that diversity is integral to the Harvard experience and our mission of improving public health education, research and policy. Diversity of cultural backgrounds, identities, lived experiences, perspectives, and ways of understanding the world enriches our community and enables us to best meet the public health needs of the United States and the world. Ongoing learning and development related to diversity allows for both individual and institutional growth, and is necessary to foster and sustain a culture of inclusion. To achieve this, we are committed to ensuring equitable access to opportunities for learning, living, and working at the Harvard Chan School. We maintain an unwavering dedication to diversity, inclusion, and belonging as core to our institutional values and to actively counter, minimize, and address racism, sexism, xenophobia, homophobia, gender bias, and all forms of discrimination.
Learn more about the School's mission, objectives, and core values ( and our diversity, inclusion, and belonging ( initiatives.