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Director, Student Financial Support Services

Madison Area Technical College
Madison, Wisconsin
Closing date
Feb 12, 2023

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Position Type
Employment Type
Organization Type
College / University

Director, Student Financial Support Services

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
January 12, 2023

Application Deadline:

Salary Information:

Student Access & Success

Job Description:

Madison College in beautiful Madison Wisconsin, is hiring our next Director of Student Financial Support Services. This position serves as a senior administrator of the Financial Aid and Veteran Benefits Department and is responsible for the oversight and administration of all financial programs.

Your work will create an environment that is compliance oriented, customer service focused, and accountable for specific outcomes related to the administration and delivery of financial support programs.

This role must exude strength on both a technical and interpersonal level with a results-driven mindset. This ability will align campus culture with a student focused environment where staff are passionate about their roles, connected to college priorities, work collaboratively, and understand their purpose to create a positive student experience, while maintaining compliance with regulatory and institutional requirements.

Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College—it is the foundation of what we are striving to do. Come be part of our great team!

REQUIRED DOCUMENTS (3): cover letter, response to 2 supplemental questions, and resume. Failure to include these documents with your application submission will render your application ineligible.

This position will be open until filled, with a first review date of February 12, 2023, at 11:59 pm. After this date, the recruitment may close without further notice.

This is a full-time, exempt, 52 weeks per year position, with some remote work offered per college policy.

This position is located in the vibrant and diverse city of Madison, Wisconsin's 2nd largest city and state capital. Madison is consistently ranked as a top community in which to work, live and play. Madison is just a short 125 miles northwest of Chicago and 77 miles west of Milwaukee. To learn more about what Mad-Town has to offer, you can visit

Madison College offers a generous benefit program including health and dental benefits and participation in the Wisconsin Retirement System (WRS).


1. Compliance & Industry Knowledge:

• Directs the implementation of State and Federal Financial Aid and Veterans' Benefits programs, which includes planning, coordinating, interpreting, administering, and evaluating programs, projects, processes, procedures, systems, standards, and/or service offerings.
• Ensures compliance with Federal and State laws, regulations, codes, and/or standards through coordination of activities between multiple areas and working to integrate and coordinate areas.
• Serves as an industry expert in Federal Student Aid and Veteran Benefits Administration.
• Is an active leader within the state, regional, and national associations in policy and student advocacy by maintaining a constant updated knowledge of federal and other student financial aid programs, guidelines, and regulations, to ensure compliance, including though not limited to completing annual audits and other required submissions.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state of the art practices; participating in professional associations.

2. Regulatory Assessment & Policy Development:

• Leads the formulation and implementation of institutional financial aid and veteran benefits policies in accordance with federal, state, institution, or system guidelines.
• Develops, evaluates, and implements operating procedures, work methods, and software utilized to ensure program effectiveness and operational efficiency.

3. Program Development & Administration:

• Develops financial support programs, initiatives, and practices that address inequities in access to higher education and financial resources.
• Administers financial literacy programming that includes educational sessions to students, faculty, staff and the community on college affordability, expenses, loan and scholarship procurement process, implications of default rates, general financial literacy and academic standards required for sustainment of financial aid.

4. Fiscal Responsibility & Reporting:

• Researches, prepares, reviews, interprets, and analyzes a variety of complex and multi-faceted financial aid and veteran's affairs information, records, data, forms, schedules, calendars, surveys, and reports to make recommendations based on findings.
• Ensures the reconciliation of state and federal expenditure reports, monitoring the administration of financial aid and Department of Veteran's Affairs funds maintaining financial aid records in accordance with governmental requirements
• Executes the completion of all federal, state, institutional, and system-wide reports, and audits such as annual FISAP, IPEDS, WISSIS, A-133, Recertification, DVA compliance audits, program reviews, and general financial activities.
• Leads process in gathering campus data for final reporting functions for external or internal stakeholders.
• Prepares and monitors annual departmental budget which includes technology needs, personnel expenditures, professional development needs and administrative expenses.

5. Internal & External Partnerships:

• Coordinates Federal and institutional financial aid award information with the Financial Services office and the funding source to ensure the accurate processing of student accounts and effectively addresses student inquiries related to their accounts.
• Provides oversight and administration of all non-financial aid programs by collaborating with other areas such as the Madison College Foundation on the awarding and packaging of scholarships and grants to meet student needs most effectively.
• Develops and maintains internal and external relationships; Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other information. Represents assigned area on committees, advocacy groups, and/or other related groups.

6. Leadership & Supervision:

• Makes hiring recommendations, develops and manages staff, nurtures future leaders, communicates and sets clear expectations, and holds staff accountable; provides ongoing training and support regarding changes in departmental procedures for staff responsible for providing information to students, staff, and the community.
• Identifies relevant industry changes and provides leadership in communicating this information to the Dean and Executive Vice President for college alignment and strategic planning.
• Ensures that objectives are reached by resolving conflicts and facilitating changes in structure of staff and providing swift responses to service problems or opportunities.
• Models and supports a student-centric culture that eliminates systemic barriers for students by responding to high-level student concerns regarding practices, policies, and delivery of financial programs.

7. Maintains a commitment to the college mission, vision, and values.

Knowledge, Skills & Abilities:

• Skill in communicating effectively and professionally, both orally and in writing.
• Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
• Knowledge of and experience with State and Federal financial aid and Department of Veteran's Affairs benefits processes, and regulations to include State and Federal financial aid and Department of Veteran's Affairs benefits processes, and regulations. Knowledge of financial records maintenance techniques as well as private, state and general sources of student financial aid and scholarships.
• Knowledge of managerial and supervisory principles
• Knowledge of principles and practices of higher education organizations and operations.
• Ability to think strategically and develop strategies to achieve organizational goals.
• Commit to the technical college philosophy in addition to an appreciation of and sensitivity to the importance of financial aid programs and veterans' benefits in facilitating access to higher education. Maintain confidentiality of sensitive information, including information protected by FERPA and HIPAA.

Minimum Qualifications:

Education: Master's degree

Work Experience:

1. Seven years of progressively responsible professional experience in a financial aid office including managerial experience.

2. Experience in Financial Aid & Veteran Benefits administration lifecycle (application, packaging, reconciliation, audits) and working with various systems to prepare accurate reports for submission to federal, state, and other regulatory agencies.

3. Ability to perform student and system financial aid audits.


As a requirement of this application, please submit a MS Word or PDF document answering the following two supplementary essay questions below. Each answer should not exceed one page.

Question 1: We are all here for students. This position works on initiatives/efforts and projects that enhance the experience of our diverse student populations, examples include, first-generation students, students of color, adult learners, and recent high school graduates. Using an example of a diverse student population, how would you incorporate the student perspective into the work efforts associated with this position?

Question 2: How will you promote diversity, equality and inclusion within your department?

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues please contact the HR hotline, (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

To apply, visit

About Us

Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning – offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around — once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer:

Learn More about Madison College:

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.

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