Office Technician, Student Services

3 days left

Mohave Community College
Hualapai, AZ
Jan 15, 2023
Jan 31, 2023
Position Type
Employment Type
Organization Type
Community College

Mohave Community College seeks a dedicated and customer service-focused individual to join the Student Services team.

See more details about this positionhere.

What you'll love about us:
  • We create the future by cultivating relentless curiosity in our students and each other to unlock new opportunities and break barriers. We take risks, adapt to oncoming challenges and opportunities, and engineer new ideas as we learn together from our mistakes and successes.
  • We engage fearlessly, bringing passion and energy to our work by dreaming big, being bold, having fun, and fostering a caring environment. Celebrating each other and our results with enthusiasm makes our work meaningful and exciting.
  • We build together. Our individual differences and backgrounds strengthen our teams, where we seek input and ensure every voice is heard. We amplify our impact when we empower each other to take ownership and work together toward a common vision.
  • We live authentically, being our best when we share information openly, create clarity, invite stakeholders to participate in decision-making, and communicate with the utmost respect.
  • We care!We care about our students, our communities, and each other, finding ways to actively engage and invest in the success of those we serve.

What we'll love about you:
  • Your record of excellence in collaboration, working with others in the spirit of partnership, transparency, and care, to inspire action.
  • Your unwavering commitment to the academic, emotional, and social development of each and every student.
  • Your strong ethical orientation and ability to make discerning, evidence-based decisions.
  • Your excellent communication providing regular, consistent, and meaningful information; listening carefully to others, and ensuring your messages are understood.
  • Your exceptional talents in using Microsoft Office products to support this high-functioning team.

Typical Duties
  • Serve as primary point of contact in Financial Aid for students, families, and community members, responding to a high volume of incoming calls, emails, and in-person inquiries
  • Triage and escalate inquiries to other members of the Financial Aid team and Student Services as necessary
  • Manage document tracking and storage for Financial Aid in compliance with federal and state regulations and institutional policy
  • Perform file review and verification of student aid applications, including review of the Free Application for Federal Student Aid (FAFSA)
  • Collaborate with teams across the College to ensure proper administration of financial aid programs; including the verification of eligibility for aid funds and the movement of data between systems to monitor awards.
  • Assist with and present financial aid information across the College and in the community
  • Perform high school and community outreach initiatives for financial aid, scholarships and financial literacy.
  • Handle highly sensitive information and confidential records and materials in compliance with federal and state regulations and institutional policy
  • Adhere to college, federal, and state regulations, policies, and procedures to ensure compliance with all relevant regulations affecting college operations
  • Perform other tasks of a similar nature or level as assigned

  • Minimum Qualifications
  • Associate's Degree
  • Two (2) years related experience
  • Or an equivalent combination of education, training and experience sufficient to perform the essential functions of the job.

Preferred Qualifications
  • Proficiency and experience working with NSLDS and financial aid management systems (specifically, PowerFAIDS).
  • Core Competencies
  • Adaptability and Flexibility-(Beginner level) - Adapts effectively to change by accepting changes in work processes readily and with an optimistic perspective of the resulting benefits. Does not need too much time to adapt to a new task. Handles new standards and work environments will ease.
  • Effective Communications-(Beginner level) - Clearly and convincingly expresses thoughts, ideas or facts orally and in writing in an open, candid and consistent manner. ?Responds appropriately to both written and oral directives in a timely manner. Listens to others with the intent to understand and asks clarifying questions.
  • Customer Focus-(Beginner level) - Is respectful to customers, no matter how unreasonable their demands or complaints. Recognizes opportunities to inform customers of services, anticipates future needs and informs about solutions that meet their needs
  • Ethics and Integrity?(Intermediate level) - Passes on information consistently and honestly. Treats everybody equally, respectfully and without discrimination. Guards sensitive information. Gains the confidence of employees and customer by respecting the confidentiality and privacy of their concerns and needs.
  • Initiative-(Beginner level) - Does more than is required or expected in the job. Anticipates what needs to be done. Achieves results without needing reminders from others. Takes responsibility for personal development and the realization of objectives. Successfully completes most tasks independently but asks for additional support, as appropriate, when faced with unfamiliar tasks or situations.
  • Planning and Organization-(Beginner level) - Balances multiple objectives. Plans and organizes work, in advance, working on the highest value tasks first. Ensures follow through to desired results. Obtains information and utilizes resources effectively. Ensures projects are being completed according to plan and reevaluates, if necessary. Coordinates work efforts when necessary to produce deliverables.
  • Problem Solving-(Beginner level) - Takes time to identify and clarify the problem. Knows how to research the problem, e.g. where to obtain relevant information. Applies appropriate level of analysis to the problem. Formulates alternative or creative solutions to problems. Solutions effectively address issues and are easily sustainable. Provides information to individuals and teams in a timely manner. Collaborates effectively with others to solve problems and make decisions.
  • Reliability and Commitment-(Intermediate level) - Shows commitment, dedication and accountability in one's work, and follows through on all projects, goals, aspects of one's work. Willingly assists team members when necessary. Willingly receives assistance from team members when the situation arises.
  • Tact and Diplomacy-(Beginner level) - Responds to all situations in ways that reduce or minimize potential conflict and maintains good working relationships with all constituencies.
  • Teamwork-(Intermediate level) - Cooperates with other members to achieve the workgroup's goals. Builds and maintains effective working relationships with peers and campus partners. Shares accountability in team situations. Assists others, voluntarily, positively, and without controlling or dominating. Actively participates in team meeting and contributes to team decision making. Demonstrates flexibility and willingness to step out of comfort zone to support team and goals. Appropriately gives and is open to feedback from team and coworkers. Embraces a shared understanding of team participation roles, responsibilities, and decision making.

Application Instructions

It is the responsibility of each applicant to have all the following documents on file in the Human Resources office by the deadline date in order to continue in the application process for this position. Application materials will not be returned.
  • A complete online employment application form. Please do not state 'see resume' on any part of the application. Blank spaces may be cause for rejection of the application.
  • Cover letter addressing the criteria listed in the job announcement and your qualifications for this position.
  • Resume or curriculum vitae. Optional, but encouraged.
  • Transcripts of all college work. (Unofficial transcripts or photocopies will be accepted to establish the application file. Official transcripts will be required if the candidate is offered the position.)

Important Notes:
  • If any of the above listed materials are missing or incomplete, the application will not be considered.
  • Items 2-4 may either be attached electronically to the application or mailed to the address below (position number must be included on all documents):