Student Assistant- Student Call Center Representative, Admissions

3 days left

Employer
The New School
Location
Church Street, NY
Posted
Jan 21, 2023
Closes
Jan 31, 2023
Ref
861970515
Specialty
Admissions
Position Type
Assistant
Hours
Full-time
Employment Type
Permanent
Organization Type
College / University
Admission Call Center Representative, Admissions Department

Open to FWS Recipients

Description:

The Admissions Call Center Representative will be responsible for fielding a series of admissions inquiries from prospective students, parents, and counselors on The New School Admissions phone line. The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role. At this time this position operates remotely.

Student worker(s) will perform professional duties and have responsibilities that require knowledge of admission regarding the university and high levels of accuracy. The ideal candidate will be able to practice comprehensive decision making skills, be able to prioritize tasks and work collaboratively in a remote setting. This position would work under supervision of the Senior Office Assistant and carry out well established procedures and existing policies.

The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.

Salary/Hourly - Rate/Range

Rate: $15.00-17.00

Hours: 6-15 hours a week

Responsibilities:
  • Answering incoming calls and triaging communication to appropriate staff/departments
  • Assisting callers in navigating The New School website, application processes, and event registration,
  • Managing inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service
  • Effectively and strategically utilizing New School remote communication technologies

Work Mode:

Remote - Students in this position will work remotely, and are not expected to be on campus. The university has designated specific states in which it will register and in which Fully Remote employees will perform work

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